Dilip Bhatia, Lenovo’s Chief Customer Experience Officer, is driving Lenovo toward its goal of being the leader in the PC, smart device, data center and mobility space. He’s leading this effort by focusing on five areas – better understanding customers through data, a robust voice of customer program, building customer voice into design, closing the loop with customers and driving dialogue with customers across channels. Additionally, Dilip is leading a customer-focused transformation integrating purposeful leadership, engaged employees and brand alignment into Lenovo culture.
Prior, Dilip was GM of the ThinkPad Business Unit and Vice President of Product Marketing for ThinkPad. He served a four-year international assignment in Beijing as Executive Director of Product Marketing for ThinkCentre Commercial Desktop line.
Dilip has a combined 17 years of experience at Lenovo and IBM. He received an MBA degree from University of North Carolina, and a Computer Engineering degree from North Carolina State University. Dilip is based in Morrisville, North Carolina.
Thursday, November 05, 2020 / 01:45 PM - 02:15 PM EST
Case Study: How Lenovo Democratizes Customer Insights
In this session, Lenovo will share how the company listens to customers, learns from insights, and continues to find ways to improve their experience. Lenovo continuously improves customer experience by democratizing customer insights.
Hear it first at Gartner Supply Chain Symposium/Xpo