Customer experience initiatives in quality are haphazardly tacked-on to existing initiatives and workflows, eventually deprioritized for product quality. Quality leaders will learn how Johnson & Johnson transformed their quality operating model to prioritize and enhance customer experience.
Speaker Bio
Case study
Vincent Barre
Head, Customer Experience Engineering
Vincent Barre us the Head of Customer experience Engineering (CxE) In Johnson and Johnson. Vincent has accountability for the on-market performance of Johnson and Johnson products, as well as the Customer Experience Strategy for the Enterprise Quality Organization.
He started a career in Research and later moved into quality engineering organization to pursue his passion for the customer and using innovation for delivering perfect experience, at every interaction.
He received a BSME from Arts et Métiers ParisTech (France) followed by a master’s degree at the Georgia Institute of Technology.
He holds 25 US patents, most of which support and protect existing commercial products. He was published in Peer reviewed journals including ANTEC and Total Quality Management.
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He started a career in Research and later moved into quality engineering organization to pursue his passion for the customer and using innovation for delivering perfect experience, at every interaction.
He received a BSME from Arts et Métiers ParisTech (France) followed by a master’s degree at the Georgia Institute of Technology.
He holds 25 US patents, most of which support and protect existing commercial products. He was published in Peer reviewed journals including ANTEC and Total Quality Management.
Tuesday, May 09, 2023 / 04:00 PM - 04:30 PM EDT