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Agenda / Day

Explore the three tracks with the trends, insights and strategies you can expect to experience each day on your path to digital transformation.

Start the week off with Day 1: Industry Day. Focused on delivering content around government, higher education, financial services, asset-intensive and cross-industry, attendees will enjoy technology trends and insights impacting these industries.

Monday, 11 May, 2020 08:00 AM|Monday, 11 May, 2020 06:00 PM

Gartner IT Symposium/Xpo Update

Due to ongoing concerns about the current outbreak of the coronavirus (COVID-19), Gartner has canceled IT Symposium/Xpo™. We apologize for any inconvenience this may cause and we look forward to seeing you at an upcoming conference. If you need additional assistance, please contact GlobalConferences@gartner.com.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 08:30 AM|Monday, 11 May, 2020 05:30 PM

Conference Registration, Information and Concierge Hours

Registration, Information and Concierge hours for the day. Not sure which exhibitors to meet with or what sessions to attend? Visit the Gartner Conference Concierge team to help you create a custom agenda and schedule meetings.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 08:45 AM|Monday, 11 May, 2020 05:00 PM

Executive Programs Member Lounge Hours

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 10:30 AM|Monday, 11 May, 2020 11:15 AM

Prepare for the Future with Gartner’s 2030 Higher Education Scenarios

Terri-Lynn Thayer, VP, Team Manager, Gartner

Gartner’s 2030 higher education scenarios represent four intentionally diverse but plausible futures. This presentation will focus on the key capabilities required to thrive in each scenario. Emphasis will be on the resulting impact on your digital education platform – your institution’s administrative systems and learning environments.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 10:30 AM|Monday, 11 May, 2020 11:15 AM

Industry Perspectives on Gartner’s Top Predictions for 2020

Stephen Smith, VP Analyst, Gartner

Forecasting and proactively evaluating future scenarios is critical planning activity. Gartner’s top predictions for 2020 provides a window to the future. This session will add additional industry specific insight and perspective into the impact of the top predictions as well as highlights a few other industry specific predictions

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 10:30 AM|Monday, 11 May, 2020 11:15 AM

Disruptive Banking Technologies: Where to Unleash Growth

Joanne Pollitt, VP Analyst, Gartner

CIOs must cut through the hype and identify the technologies and supporting capabilities that present true business opportunities for their firms. Join this session to learn how firms are using disruptive technologies such as AI, Open Banking, Blockchain and others to unleash new capabilities and drive business growth.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 10:30 AM|Monday, 11 May, 2020 11:15 AM

Ask the Expert: Stop Firefighting and Start Trailblazing Employee Experience

Michelle Duerst, VP Analyst, Gartner

Exchange ideas and contact information with your peers during this exclusive session featuring a discussion led by Michelle Duerst. CEOs list the workforce as a top 5 priority, with an emphasis on attracting and retaining talent. This session will focus on how leaders engage employees to design a personalized, self-service employee experience that will appeal to the workforce of the future.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 10:30 AM|Monday, 11 May, 2020 11:15 AM

The Future of Industrial Assets in and Beyond Manufacturing

Kristian Steenstrup, Distinguished VP Analyst, Gartner

Asset-intensive companies succeed or fail by the way they exploit their plant and equipment. In the future, CIOs must prepare to support changes in the way companies buy, use and maintain assets, as well as emerging technologies such as Artificial Intelligence, Digital Twins, 3D Printing and Virtual Reality, and solutions such as Power by the Hour, outsourcing, rentals and autonomous equipment.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 10:30 AM|Monday, 11 May, 2020 11:15 AM

What Leading in a Digital Society Means for the Government

Rick Howard, VP Analyst, Gartner

Government CIOs have a unique leadership role to play in shaping a digital society. This session will provide key insights to show how public sector technology leaders can lead by optimizing strategy, cost, and talent to bring the benefits of digital to government and society.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 10:30 AM|Monday, 11 May, 2020 11:30 AM

Roundtable: Leadership and Organization Challenges in an Agile/Product Organization

Bill Swanton, Distinguished VP Analyst, Gartner

Debra Christmas, Sr Executive Partner, Gartner

As most companies are trying to move to agile and a product-based approach to applications, the cultural change is very difficult. Participants in the roundtable will share the challenges and solutions to making the new organization work.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 11:30 AM|Monday, 11 May, 2020 12:00 PM

Dealing with Digital Dragons in Insurance: Fright, Fight, or Flight?

Richard Natale, Sr Director Analyst, Gartner

Digital Dragons are playing an active role in the insurance value chain in the Americas, EMEA, and APAC. Organizations that do not work toward understanding how to engage with digital dragons risk being consumed by them at worst, and at best miss transformative capabilities that digital dragons possess. This session looks at the near and long-term impact of digital dragons and gives insurance CIOs a process to advise their “C Suite” on whether and how to engage.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 11:30 AM|Monday, 11 May, 2020 12:00 PM

The Future of the Data Driven Institution in Higher Education

Glenda Morgan, Sr Director Analyst, Gartner

CIOs in higher education are focused on how to use data and analytics to improve efficiency and outcomes at their institutions but struggle to know how to execute. Where are we as an industry in the use of data to improve outcomes and efficiencies? What is holding higher education back from making greater and more effective use of data? What will the data driven higher education institution look like in the future?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 11:30 AM|Monday, 11 May, 2020 12:15 PM

Ask the Expert: Midsize Infrastructure — Buy, Rent or Abandon? (Exclusive for Midsize Enterprise Attendees)

Mark Fabbi, Distinguished VP Analyst, Gartner

Many Midsize enterprises are wrestling with how to deploy applications and the role of cloud in their infrastructure planning. This session will allow MSEs to ask questions to help with their infrastructure journey - technology, business models and organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 11:45 AM|Monday, 11 May, 2020 12:15 PM

The Future of Energy Disrupts Everything

Rich McAvey, Distinguished VP Analyst, Gartner

Global societies are under extreme pressure from two powerful opposing forces; the growing demand for energy and the impact on the environment. Wrestling with these forces requires innovation that itself will create disruption in all societies and industries for decades. This session takes on these issues and introduces a framework for enabling leaders to anticipate change and develop practical strategies for navigating through this complex and volatile period.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 11:45 AM|Monday, 11 May, 2020 12:15 PM

How to Make Money from Your Connected Moving Thing

Michael Ramsey, VP Analyst, Gartner

This session will discuss the opportunities for companies to monetize their moving asset, whether it is a bus, train, plane, tractor or car.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 12:15 PM|Monday, 11 May, 2020 01:45 PM

Attendee Lunch: Networking by Industry

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 12:30 PM|Monday, 11 May, 2020 04:00 PM

Research Discussion: Why Midsize Enterprise CIOs Need to Look Outside IT for Capacity (Exclusive for Midsize Enterprise Attendees) .

Kristin Mettraux, VP, Advisory, Gartner

CIOs in midsize enterprises are expected to support a growing volume of digital business projects, but most believe their teams do not have the capacity to fully support these efforts. Fortunately, a growing amount of evidence indicates that MSE CIOs can successfully find and take advantage of capacity outside IT. Review data on high-performing digital business teams and case studies on how to tap into support outside IT and examples of how IT can better engage with business partners. (MSE Only)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 12:30 PM|Monday, 11 May, 2020 04:00 PM

Research Discussion for CIOs: Getting Product Management Right for IT and Beyond

Christopher Mixter, VP, Advisory, Gartner

To meet the speed and agility demands of digital business, CIOs are transforming their IT departments and shifting a growing share of IT work from projects to product lines. In this research discussion, exclusive for CIOs, we will review real-world case studies and practical tools to address the following CIO questions:
(1) How are CIOs managing the transition and sequence of activities to a product line management structure?
(2) What are the most effective ways of defining “product lines”?
(3) What is the role of product managers, and how is it different from product owners, project managers, and other traditional roles?
(4) How do you fund, track, and assess products differently from traditional IT projects?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 01:45 PM|Monday, 11 May, 2020 02:15 PM

Abstracting Digital Value Propositions From Adjacent Industries

Stephen Smith, VP Analyst, Gartner

Most enterprise leaders realize the best opportunities and transformation will require unwinding the status quo. Yet most lean on incremental innovation within their industry and eschew transformation. Digital giants have succeeded by ignoring traditional vertical industry boundaries. This session explores why and the ways to change mindsets by exploiting opportunities that can be abstracted from adjacent industries.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 01:45 PM|Monday, 11 May, 2020 02:15 PM

IT and Operational Technologies: Moving from Frenemies to Partners in Equipment Automation

Kristian Steenstrup, Distinguished VP Analyst, Gartner

The blurring of physical and virtual boundaries in plant and equipment can help asset-intensive companies become integrated digital businesses but heighten risks when integrating and managing operational technology. Though engineering may keep IT at arm’s length when it comes to OT, CIOs can be instrumental in forging a solid IT-business partnership to deal with digital disruption.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 01:45 PM|Monday, 11 May, 2020 02:15 PM

Higher Education: Success with CRM Across The Institution

Terri-Lynn Thayer, VP, Team Manager, Gartner

Higher education institutions are increasingly investing in CRM technologies. However, to achieve success across the institution requires a shift from a transactional, departmental CRM approach to a strategic CRM mindset that prioritizes improving the student journey and moving toward a unified view of the student. The session will present pathways to success leveraging Gartner’s 8 building blocks of CRM.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 01:45 PM|Monday, 11 May, 2020 02:15 PM

Digital Government Beyond 2021 - What CIOs Are Not Doing That They Should

Bill Finnerty, Sr Director Analyst, Gartner

Digital Government Trends, Predictions and Hype Cycles provide a lot of direction to consider for short and long term planning, but what is it that we as Gartner Analysts learn from our interactions that you are missing? In this session, we will look at what government CIOs need to be doing to connect the information and successfully lead http://cpp.gartner.com/the transition to digital government.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 01:45 PM|Monday, 11 May, 2020 02:30 PM

Women in IT Meetup: Do You Think Gender Impacts Leadership Effectiveness?

Do you believe that men or women make better leaders, or that leadership is gender neutral? Join this Meetup to discuss the competencies that enable effective leadership, and whether these lend themselves to only men or only women. What potential personal or professional barriers do you feel might be impacting women from reaching the highest levels of leadership in the corporate world? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 01:45 PM|Monday, 11 May, 2020 02:30 PM

Meetup: What Have You Learned in Exploiting Cloud Computing?

While cloud computing can help realize significant cost savings and enable new business opportunities, it is not simple to implement correctly. What have you learned in your approach? What would you advise others when considering a significant move into the cloud? What challenges are you currently facing? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 01:45 PM|Monday, 11 May, 2020 02:30 PM

Meetup: Cybersecurity – How Are You Increasing Awareness and Communication from Employee to Executive Level?

Join your peers to discuss practical methods for increasing end-user awareness of cyber threats in your organization. What's worked for you? What tools are you using? What are the most effective ways to increase awareness at the associate level and to communicate at the board level? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 01:45 PM|Monday, 11 May, 2020 02:45 PM

Roundtable: Midsize CIOs Can Show Visibility Into Security Activities (Exclusive for Midsize Enterprise CIO Attendees)

Satyamoorthy Kabilan, Executive Partner, Gartner

Greg Loos, Executive Partner, Gartner

As data breaches become more prevalent in news cycles, employees are starting to question what their company’s cybersecurity functions are doing to keep them safe. MSE CIOs can leverage free and easy strategies to show visibility into their cybersecurity programs while still maintaining the integrity of their programs. (Exclusive to Midsize Enterprise Attendees)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 01:45 PM|Monday, 11 May, 2020 02:45 PM

Roundtable: Finding Your Voice

Kristin Root, Executive Partner, Gartner

Women in the workforce often struggle to find their voice and use it. They quietly participate rather than take their rightful place at the table. They let intimidation or lack of confidence quiet them. Or they share their ideas through someone else and give away their power, for fear of rejection and not fitting in. We all have a voice and we need to use it. We are half of the population and our voices need to be heard. We need to be part of the conversations and these conversations are changing our world. We must overcome all the negative perceptions about women speaking up, the labeling if we do, the judging when we do or don’t speak up. This session will provide the participants the opportunity to discuss what gets in the way of women owning their space, self-sabotage, being true to who we are and carving out their path to be heard. Come join the conversation and share your strategies for moving the needle.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 02:30 PM|Monday, 11 May, 2020 03:00 PM

Five Lessons on Open Banking for Canada

Joanne Pollitt, VP Analyst, Gartner

Join this session to learn about Open Banking in other markets and the do’s and don’ts as Canada moves towards new banking dynamics.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 02:30 PM|Monday, 11 May, 2020 03:00 PM

Use Behavioral Psychology to Get Things Done, Create Change, Drive Adoption and Do It All for Free

Michael Ramsey, VP Analyst, Gartner

Learn how psychology and behavioral economics research can help you create better incentives for employees and customers. Much of the conventional wisdom is wrong. You can take the advice here, gathered across industries and from Nobel prize-winning psychologists and economists, and adapt it to your needs and goals, and it will cost you nothing.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 02:30 PM|Monday, 11 May, 2020 03:00 PM

Design, Deliver and Scale Your Government AI Strategy

Rick Howard, VP Analyst, Gartner

Government CIOs report their organizations’ struggle to define a strategy to leverage AI. This presentation will help CIOs gain stakeholder support for AI adoption by crafting an effective AI strategy and roadmap that delivers results quickly and scales over time by optimizing existing data, workforce skills and off-the-shelf technologies.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 02:30 PM|Monday, 11 May, 2020 03:00 PM

How CIOs in Asset-Intense Organizations Can Design IT's Operating Model to Be Fit for Digital

Rich McAvey, Distinguished VP Analyst, Gartner

The typical asset-intense operating model has been optimized for cost-effectiveness and service delivery. This model is challenged by the changing role of IT and growth of information and technology capabilities throughout the enterprise. This session explains how CIOs can understand the forces driving change and apply a framework for design of a new IT operating model.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 03:15 PM|Monday, 11 May, 2020 03:45 PM

Cost Optimization in Canadian Insurance: Why Ordinary Cost-Cutting Is Not Enough

Richard Natale, Sr Director Analyst, Gartner

Cost optimization and operational excellence are among the top 10 strategic business priorities for insurance companies. But cutting costs is only one part of the equation. Insurance CIOs also need to increase the overall value they generate from their IT spending. In this session, insurance IT executives will be given a tool to change the conversation from cost-cutting to value generation using Gartner’s Cost Value Matrix.
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Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 03:15 PM|Monday, 11 May, 2020 03:45 PM

Take your Community Beyond Smart: What is Next for Local Government CIOs

Bill Finnerty, Sr Director Analyst, Gartner

Viewing Smart City Initiatives as the end goal will set a city up to create the next generation of legacy infrastructure and systems. What steps do local government CIOs need to take to plan beyond “Smart” and help their jurisdiction create a sustainable, intelligent future?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 03:15 PM|Monday, 11 May, 2020 03:45 PM

You Can't Do It Alone: Why You Need Strategic Cross-Industry Partnerships

Michelle Duerst, VP Analyst, Gartner

How well do you "play" with others? Your competition may have a much better answer. Today, companies across industries have increased the number and impact of strategic partnerships. This session will explore lessons learned from advantageous partnerships spanning one or more industries to show you how to support collaborative partnership, secure your Intellectual Property rights, and comply with regulations and laws.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 03:15 PM|Monday, 11 May, 2020 03:45 PM

Higher Education: Top 10 Business and Strategic Technology Trends in 2020

Glenda Morgan, Sr Director Analyst, Gartner

Midway through 2020 Gartner reflects on the Top 20 Business Trends and Strategic Technologies for Education that were identified at the start of the year. How have these trends and technologies continued to change and impact higher education institutions through the year? How should CIOs track and respond to these changing business pressures and drivers?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 03:15 PM|Monday, 11 May, 2020 04:00 PM

Meetup: How Are You Leading Innovation and Strategic Business Change in Your Midsize Enterprise? (Exclusively for Midsize Enterprise Attendees)

Are you innovating the business model or just the IT model within your midsize enterprise? What are you doing to improve business performance and competitiveness? Are you driving this or is the business? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 03:15 PM|Monday, 11 May, 2020 04:00 PM

Meetup: Where Have You Found Success Implementing Agile Teams?

Share best practices, common pitfalls and cultural challenges of implementing agile teams. Is it possible to achieve “just enough governance” without over-imposing controls that may dampen the agile team’s sense of autonomy and trust? Will putting too much standardization on agile teams result in sub-optimization and loss of productivity? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 03:15 PM|Monday, 11 May, 2020 04:00 PM

CIO Meetup: How Do You Structure Your CIO Office?

Join this Meetup to share what's worked for you in your CIO office structure. What functions do you place in your CIO office? Does IT Strategy belong here, or should it be under IT Architecture? Where does it make the most sense to include IT Risk Management? Discuss your organization's structure, talk benefits and drawbacks, and perhaps get some new ideas about how to organize your team. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 03:45 PM|Monday, 11 May, 2020 04:15 PM

Refreshment Break

Join us for refreshments in a brief break between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 04:15 PM|Monday, 11 May, 2020 05:00 PM

Guest Keynote: Inclusion: You’re Good at it — Except When you are Not

Dr. Steve Robbins, Inclusion Expert, S.L. Robbins and Associates

Without understanding culture, we will have a difficult time understanding open- and closed-mindedness. Dr. Robbins quotes a famous sociologist to explain how culture plays a key role in how humans behave in a world full of differences. Culture also ties into the pursuit of inclusion & innovation, and it has everything to do with teamwork and leadership.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Monday, 11 May, 2020 05:00 PM|Monday, 11 May, 2020 06:30 PM

Executive Programs Meet and Greet

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 07:30 AM|Tuesday, 12 May, 2020 09:30 AM

Attendee Breakfast

Join other attendees for breakfast before the day's sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 07:30 AM|Tuesday, 12 May, 2020 07:30 PM

Conference Registration, Information and Concierge Hours

Registration, Information and Concierge hours for the day. Not sure which exhibitors to meet with or what sessions to attend? Visit the Gartner Conference Concierge team to help you create a custom agenda and schedule meetings.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 07:45 AM|Tuesday, 12 May, 2020 06:00 PM

Executive Programs Member Lounge Hours

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 08:00 AM|Tuesday, 12 May, 2020 09:00 AM

Networking Breakfast: Women in IT

Join us for breakfast and connect with your peers about key topics for women in IT. You'll have the opportunity to select a key issue and work with fellow female executives to brainstorm around your challenges, key solutions and best practices. The goal is to share your perspectives and experiences as well as to develop relationships that support ongoing discussions and collaboration.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 08:00 AM|Tuesday, 12 May, 2020 09:00 AM

Midsize Enterprise Breakfast: Midsize Enterprise CIOs Can Deliver Business Value by Addressing Data Privacy and Digital Ethics (Exclusive for Midsize Enterprise Attendees)

Paul Furtado, Sr Director Analyst, Gartner

Regulation and cultural awareness mean that data privacy and digital ethics issues can no longer be ignored by midsize enterprises. CIOs in MSEs can not only meet regulatory requirements, but also create additional business value. This breakfast session will be a conversation among midsize enterprise CIOs and IT leaders on what they are doing with regard to digital ethics and privacy in their organizations. (Exclusive to Midsize Enterprise Attendees)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 08:00 AM|Tuesday, 12 May, 2020 09:00 AM

Global Enterprise Executive Experience Breakfast: Executive Decision Making in the Time of Covid-19

Tina Nunno, Distinguished VP Analyst, Gartner

The old edict of “it’s not personal, it’s business” no longer applies in a period of extended pandemic and disruption. It is all personal as executives, employees and customers are affected in ways which are virtually unprecedented. This session explores executive decision making and how to use new non-traditional variables in executive decision frameworks. This session will explore how executives can make decisions which are both successful for the enterprise and meaningful for all of its stakeholders.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 09:30 AM|Tuesday, 12 May, 2020 10:30 AM

Gartner Opening Keynote

Chris Howard, Distinguished VP Analyst, Gartner

Katherine Lord, VP Analyst, Gartner

Hung LeHong, Distinguished VP Analyst, Gartner

Mary Mesaglio, Distinguished VP Analyst, Gartner

The 2020 Gartner IT Symposium Opening Keynote will address the key challenges and opportunities CIOs face today and present a compelling vision for the changing role of the CIO and IT in the emerging digital society. We will explore these ideas to provide practical advice and inspiration for the future.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 10:30 AM|Tuesday, 12 May, 2020 11:00 AM

Refreshment Break

Join us for refreshments in a brief break between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 11:00 AM|Tuesday, 12 May, 2020 11:45 AM

Meetup: What Technology Trends Are Disrupting Your Midsize Enterprise? (Exclusively for Midsize Enterprise Attendees)

Join your midsize enterprise peers to discuss how technology trends are disrupting your organization. Frequently asked questions include: What are the main technology trends impacting your digital business model? Which technologies can improve business outcomes for midsize enterprises? How can midsize enterprise IT leaders leverage specific technologies to address self-identified challenges and priorities? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 11:00 AM|Tuesday, 12 May, 2020 11:45 AM

Seven Digital Disruptions You Might Not See Coming

Don Scheibenreif, Distinguished VP Analyst, Gartner

As Digital projects move from optimization to transformation, the ability to disrupt becomes a critical discipline. Coping with disruption requires the ability to recognize, prioritize, and respond in the right way. This presentation examines how CIOs can evaluate, track, and plan for 7 major disruptions using Gartner’s Digital Disruption framework

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 11:00 AM|Tuesday, 12 May, 2020 11:45 AM

Ask the Expert: Everything You Wanted to Know About Cloud Data Management but Were Afraid to Ask!

Adam Ronthal, VP Analyst, Gartner

In this Gartner-led discussion, we'll be talking all things cloud and data management. Data and analytics leaders should bring their questions and topics for exploration including pricing models, TCO, financial governance, hybrid cloud strategies, vendor landscape, and more.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 11:00 AM|Tuesday, 12 May, 2020 11:45 AM

Addressing Digital Business Risk With Adaptive Governance

Richard Hunter, Distinguished VP Analyst, Gartner

If we have learned nothing else from the history of cyber-security, it is that security, privacy, and risk issues are poorly managed when treated as an afterthought. But how to manage operational and strategic risk at the speed of digital business? This presentation discusses the adaptive governance approaches that enable risk management at speed in the era of digital business.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 11:00 AM|Tuesday, 12 May, 2020 11:45 AM

Meetup: How Are You Transitioning to a Product Management Model?

How is your organization transitioning to a product management organizational model? Come share your best practices, success stories, and potential hurdles. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 11:00 AM|Tuesday, 12 May, 2020 11:45 AM

The Top 10 Strategic Technology Trends for 2020

David Cearley, Distinguished VP Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 11:00 AM|Tuesday, 12 May, 2020 11:45 AM

Top 10 Data and Analytics Technology Trends That Will Change Your Business

Carlie Idoine, Sr Director Analyst, Gartner

The expanded and strategic role of data and analytics in digital transformation is increasing the complexity of data, the number of variables to analyze and types of analysis and speed required for success. At the same time, to have an impact, data and analytics must be pervasive. This complexity is pushing the limits of current approaches and leading to unprecedented cycles of rapid innovation in data and analytics. AI is not the only thing driving rapid change in data and analytics. From the next generation of augmented analytics tools to the use of continuous intelligence to interpret streams of data from IoT or the potential of conversational interfaces, there is rapid evolution in how and where analysis can be deployed. Understanding the business impact of these changes will allow organizations to prioritize the innovations that will drive digital business.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 11:00 AM|Tuesday, 12 May, 2020 11:45 AM

Meetup: How Are You Leveraging Data Analytics to Drive Business Growth?

Right now is a key time for IT leaders to leverage big data analytics to innovate business models and drive growth. What data analytics solutions are of most interest to you? What business outcomes do you expect from the adoption of big data analytics? What are the main challenges for the adoption of data analytics in your organization? Join this Meetup to talk through challenges, share best practices, and solidify expectations. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 11:00 AM|Tuesday, 12 May, 2020 11:45 AM

Develop Successful Metrics to Win in the Turns

Paul Proctor, Distinguished VP Analyst, Gartner

Metrics should inform better decision making. “Business alignment” is spoken about frequently, but execution is challenging throughout the Gartner client base. Key risk indicators (KRIs) should have defensible causal relationships to business impacts and present leading indicators to decision makers. Gartner has developed a methodology to integrate risk and corporate performance that helps achieve these goals.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 11:00 AM|Tuesday, 12 May, 2020 12:00 PM

Roundtable: The Evolving Role of Enterprise Architecture in a Digital World

Dan Guna, Executive Partner, Gartner

Since 2013, Gartner has observed a dramatic resurgence and growth of interest in enterprise architecture. Much of the growth and interest in EA is being driven by the demands of digital business and the need for CIOs to start, restart or renew their EA programs. This resurgence is helping CEOs and fellow business leaders deliver on the promise of digital transformation and optimization. Despite the growing demand for EA programs across a broad cross-section of organizations of all sizes, worldwide, the greatest challenge newly appointed and experienced enterprise architects most often face is knowing exactly where to begin and what steps to follow. In this roundtable, we will share candid conversations on the evolution of the EA function in the digital era, examine some of the new key traits, focus areas, skills and tools required by the EA office in defining and shaping digital strategy.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 11:00 AM|Tuesday, 12 May, 2020 12:00 PM

Contract Negotiation Clinic: Use Gartner’s "T4" Process for Megavendor Negotiations: IBM, Microsoft, Oracle and SAP

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This clinic will demonstrate the importance of understanding that one negotiation process doesn’t fit all vendors. The content, action items and activities will provide clinic participants with a set of four steps that must be followed and tailored for each megavendor to effectively plan for and negotiate the optimal deal. Attendees will receive ready to use checklists, templates, tips, tactics and tricks to plan for and negotiate these megavendor deals for cost optimization and risk mitigation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 11:00 AM|Tuesday, 12 May, 2020 12:30 PM

Workshop: The Art of the One-Page Strategy

Heather Colella, VP Analyst, Gartner

Strategic planning is at the heart of every enterprise, and CIOs are often concerned with aligning information and technology activities with the business strategy. Companies that are leaders in digital business do not distinguish between “business” and “IT” – there is one story for business success and that is the business story. In this session, the attendees will know about the art of the one-page strategy, (End-User CIOs)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 12:00 PM|Tuesday, 12 May, 2020 12:30 PM

Attract and Recruit Top Talent With a Compelling Employment Value Proposition

Lily Mok, VP Analyst, Gartner

Most organizations promote their products and services with a branding strategy and a strong value proposition. Far fewer though realize the importance of developing a compelling employment value proposition (EVP) to attract and recruit top talent. In this session, participants will learn how to differentiate their EVP to win the talent war.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 12:00 PM|Tuesday, 12 May, 2020 12:30 PM

Using Cost Optimization to Fund Innovation and Growth

Irving Tyler, VP Analyst, Gartner

In this session we will describe how to move beyond cost reduction to looking at optimizing the organization’s IT spend in order to enable investment in digital business innovation and growth areas.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 12:00 PM|Tuesday, 12 May, 2020 12:30 PM

Myths and Realities of Organizational Restructuring

Joanne Kopcho, VP Analyst, Gartner

CIOs restructure their organization for many reasons, but not always for the right ones. Despite understanding that restructuring is one of the most disruptive activities for the organizational members, CIOs still start with a reorganization hoping for a better outcomes. This session will dispel the myths and share the realities for why and when restructuring is the right strategy. It is not as often as we think.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 12:00 PM|Tuesday, 12 May, 2020 12:30 PM

Top 10 Trends in PaaS and Platform Innovation, 2020

Yefim Natis, Distinguished VP Analyst, Gartner

Cloud platform innovation promises great opportunities. But for many, the rapid change poses more questions than answers. Microservices and serverless functions; APIs and API marketplaces; hybrid integration and multicloud services; IoT and digital twins; events and streams; IaaS, PaaS, and SaaS -- how will they support (or disrupt) your plans, your organization, and your market leadership role?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 12:00 PM|Tuesday, 12 May, 2020 12:30 PM

Don't Let Human Resources Practices Be the Biggest Obstacle in Moving to Agile

Bill Swanton, Distinguished VP Analyst, Gartner

As Gartner's large clients move from waterfall projects to agile product delivery they are finding one of the biggest obstacles to be their human resources practices. Traditional individual performance management approaches, including project-based goals, stack ranking on a curve, and career growth measured by moving up the hierarchy are detrimental to well-performing teams in a flatter organization. This session will cover some of the issues and how companies are either working around or changing HR policies.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 12:15 PM|Tuesday, 12 May, 2020 02:15 PM

Attendee Lunch and IT Xpo Dessert Reception

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 12:15 PM|Tuesday, 12 May, 2020 07:30 PM

IT Xpo Open Hours

Join us as IT Xpo opens for the day. Speak to product experts, experience the newest technologies and services and get the answers you need from knowledgeable technology providers.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 12:30 PM|Tuesday, 12 May, 2020 02:15 PM

Exclusive CIO Lunch: Embracing Uncertainty Using the Principles of Perception to Overcome Fear of Change

Beau Lotto, Director, The Lab of Misfits

At a certain point in human evolution, uncertainty equaled death; it’s no wonder, then, that human beings today are a little fearful of jumping into the unknown. Unfortunately, our desire to play it safe is a surefire block to creativity and innovation. If we are to thrive in a rapidly changing world, we must learn to change with it. In this energetic talk, neuroscientist Beau Lotto explains why perception is our biggest barrier to creating change, and how we can overcome our fears to unlock our true adaptive potential. Audiences will walk away with a newfound desire to step into uncertainty—in love, life, and work—and thrive.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 01:00 PM|Tuesday, 12 May, 2020 01:20 PM

ESET: Advanced Threat Techniques Require Sophisticated Protection Solutions

Tony Anscombe, Chief Security Evangelist, ESET

Cybersecurity solutions have adapted to use advanced technologies such as AI/ML, unfortunately so have cybercriminals. We will explore how cybercriminals are utilizing advances in technology to change the threat landscape, discussing examples such as deep-fake technology being used for malicious gain, strategies to protect against such threats and should we be following the money trail?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 02:15 PM|Tuesday, 12 May, 2020 03:00 PM

Digital Ethics: The Age of Artificial Intelligence

Frank Buytendijk, Distinguished VP Analyst, Gartner

Digital ethics is at the peak of the hype. Many executives worry about the unintended consequences of the use of data and technology, particularly concerning artificial intelligence. What are the latest developments in digital ethics? Which ethical principles are the most commonly cited around AI? How do we build a value system into AI systems?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 02:15 PM|Tuesday, 12 May, 2020 03:00 PM

CIO Story Session

Please check back soon for additional details.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 02:15 PM|Tuesday, 12 May, 2020 03:00 PM

Ask the Expert: Overcoming Transformation Fatigue (Exclusive for Global Enterprise Executive Experience Attendees)

Mary Mesaglio, Distinguished VP Analyst, Gartner

Gartner research shows that most enterprises are digitally transforming and have been for a while now. But, data also shows that there is a growing gap between digital ambition and actual execution. This is leading to transformation fatigue, where employees are apathetic about and disenfranchised from the Next Big Thing, sometimes opting out of the transformation or passively resisting it. This makes it tough for leaders to deliver on the pressure from the C-Suite to transform. Join this discussion with Mary Mesaglio about tips and tricks you can use with your teams right now to overcome transformation fatigue.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 02:15 PM|Tuesday, 12 May, 2020 03:00 PM

Meetup: How Are You Developing High Performance Teams in Your Midsize Enterprise? (Exclusively for Midsize Enterprise Attendees)

High performing teams distinguish themselves from the pack because they consistently outperform the standard. What are the characteristics of a high performance leader within a midsize enterprise? Share your ideas and best practices on how you take your team’s skills to the next level. What lessons have you learned? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 02:15 PM|Tuesday, 12 May, 2020 03:00 PM

Meetup: How Are You Keeping Projects and Processes Lean in Your Global Enterprise? (Exclusively for Global Enterprise Executive Experience Attendees)

Even healthy projects and processes have components that can weigh them down -- aspects that have outlived their usefulness, or problematic parts of an otherwise good package. How do you identify these unhealthy components and fix them or remove them? Join this Meetup to share best practices on evaluating your organization's PMOs and keeping everything lean. Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. This Meetup is exclusive to Global Enterprise Executive Experience attendees, and will include your direct peers at like-sized enterprises.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 02:15 PM|Tuesday, 12 May, 2020 03:00 PM

The Leading Trends in Digital Experience — 2020

Van Baker, VP Analyst, Gartner

This session will explore new technologies, emerging design practices, advances in organization structure and staffing dynamics that are leading to breakthroughs in the way people experience digital technology.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 02:15 PM|Tuesday, 12 May, 2020 03:00 PM

What Are Digital Transformer CIOs Doing That You Should Replicate?

Donna Scott, Distinguished VP Analyst, Gartner

We conducted 35 in-depth telephone interviews with organizations that have undergone or are undergoing a companywide digital business initiative or program and actively manage their business capabilities for competitive differentiation. This session focuses on findings from 15 organizations that were truly digital transformers that leverage information and technology to drive growth and enterprisewide competitive advantage. The session presents findings from this exploratory primary research study on the core business capabilities that enables transformers to be high performing and succeed in the marketplace. Through this session, CIOs will learn what to do and where to invest to move their enterprises forward.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 02:15 PM|Tuesday, 12 May, 2020 03:00 PM

Depoliticizing IT Investment Decisions for CIOs

Tina Nunno, Distinguished VP Analyst, Gartner

The less someone understands a topic, the more political decisions regarding it will become. Few non-IT executives or board members have significant IT background. As a result, decisions regarding technology budgets, investments and strategies can create stress and politics rather than strategic reactions. This session focuses on identifying common executive political reactions to IT investment decisions, and tactics for how CIOs can defuse the politics and collaboratively drive more strategic decisions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 02:15 PM|Tuesday, 12 May, 2020 03:00 PM

Meetup: How Are You Balancing IT Innovation vs. Keeping the Lights On?

How do you evaluate your spending on innovation vs. upkeep? What ratio do you strive for? Where are you currently at? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 02:15 PM|Tuesday, 12 May, 2020 03:15 PM

Roundtable: What Is the Role of "Men as Allies" to Advance Diversity and Inclusion Objectives?

Debra Christmas, Sr Executive Partner, Gartner

Steve Heck, Executive Partner, Gartner

Everyone has a role to play to advance the levels of diversity and inclusion in our organizations. This roundtable will focus the discussion on the best ways for both men and women to work together to achieve gender diversity and ultimately create a diverse, high-performing work environment.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 02:15 PM|Tuesday, 12 May, 2020 03:45 PM

Workshop: Talent and Marginalization — The Behaviors That Impact Your Ability to Attract and Retain Talent

Izella Dornell, VP, Executive Partner, Gartner

Debra Christmas, Sr Executive Partner, Gartner

Attracting, recruiting and retaining skilled resources is a challenge for all executives. Corporate diversity programs have not delivered the promise. An inclusive environment requires equal treatment of everyone. People today still feel marginalized by the actions and behaviors of their colleagues. This workshop will provide guidance on specific actions executives can take to ensure your work environment is inclusive, diverse and supportive for any marginalized group.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 03:00 PM|Tuesday, 12 May, 2020 03:30 PM

Refreshment Break

Join us for refreshments in a brief break between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 03:05 PM|Tuesday, 12 May, 2020 03:25 PM

Top 10 Strategic Tech Trends Analyst Q&A

David Cearley, Distinguished VP Analyst, Gartner

Interested in a deeper dive into this year’s Top 10 Strategic Technology Trends content? Join Gartner Distinguished VP Analyst, David Cearley, for this interactive session. Bring your questions and learn from those posed by your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 03:30 PM|Tuesday, 12 May, 2020 04:00 PM

Slack: Powering a More Productive and Innovative Way of Working

April Sandoval, Leader, Data and Analytics, Slack

How does Slack keep innovation humming and help companies deliver an ideal experience to customers? Slack helps simplify how organizations communicate, resulting in more productive and engaged employees. Slack isn't just another messaging tool – it works with thousands of your team's apps and services, including Office 365, Zoom, Webex, Google, and more. Choose a better way to work with Slack.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 03:30 PM|Tuesday, 12 May, 2020 04:00 PM

Rimini Street: Additional Details Coming Soon

Rimini Street: Additional Details Coming Soon

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 03:30 PM|Tuesday, 12 May, 2020 04:00 PM

Solution Provider Session

Please check back soon for additional details.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 03:30 PM|Tuesday, 12 May, 2020 04:15 PM

Darktrace: Additional Details Coming Soon

Darktrace: Additional Details Coming Soon

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 04:00 PM|Tuesday, 12 May, 2020 05:00 PM

Roundtable: Midsize Enterprise Cost Optimization (Exclusive for Midsize Enterprise Attendees)

Robert Dreyer, Sr Executive Partner, Gartner

This roundtable session will allow MSEs to share approaches to cost optimization. What approaches work, How to justify investments in key areas, how to move beyond being a cost center are all possible discussion topics.

For MSE attendees only.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 04:15 PM|Tuesday, 12 May, 2020 04:45 PM

Creating a Personalized Customer/Employee Experience-Focused Culture

Michelle Duerst, VP Analyst, Gartner

The "everything" customer has been created by technology, but it will transform much more than the CX. The impact will be felt as the same customers demand the everything experience as employees. This session will feature lessons learned from the "everything" customer best practices and how to apply them to the "everything" employee.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 04:15 PM|Tuesday, 12 May, 2020 04:45 PM

Seven Reasons More CEOs Will Be Fired Over Cybersecurity Breaches

Paul Proctor, Distinguished VP Analyst, Gartner

Using the Senate Testimony of former Equifax CEO Richard Smith, Gartner presents a timeline of events and a current analysis of factors that put senior non-IT executives at risk following a cybersecurity event. Learn how defensibility and corporate culture are key attributes when developing a cybersecurity program that balances the needs to protect with the needs to run your business.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 04:15 PM|Tuesday, 12 May, 2020 04:45 PM

The Unique Digital Twins of Government: Where to Start

Bill Finnerty, Sr Director Analyst, Gartner

Digital twins of government will revolutionize the way governments operate and plan for the future. Governments are starting to explore digital twins at the whole-of-government level. CIOs need to get out in front of this emerging technology approach to set their organization up to reap the benefits. This session will explore the impacts of digital twins of government and how to get started.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 04:15 PM|Tuesday, 12 May, 2020 04:45 PM

Nine Corporate Digital Business Transformation Mistakes and How to Avoid Them

Mark Raskino, Distinguished VP Analyst, Gartner

Digital business is a long hard journey with many traps and false trails. So what are the biggest strategy mistakes? CIOs and CEOs can learn what not to do — from the failures of others. Don’t avoid definition, don’t tolerate short term-ism, don’t scope shallow, don’t bother until your board is up for it and don’t believe others will do it for you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 04:15 PM|Tuesday, 12 May, 2020 04:45 PM

Technology Leadership in 2025

Heather Colella, VP Analyst, Gartner

By 2025, the acceleration of information and technology’s impact on the enterprise business model and changing dynamics of talent will result in four scenarios for how technology leadership will be distributed. This session is designed to help IT executives responsible for technology leadership navigate these futures.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 04:15 PM|Tuesday, 12 May, 2020 05:00 PM

Women in IT Meetup: How Are You Fighting Unconscious Bias in the Quest for Authentic Leadership?

As women, how do we combat unconscious bias to change the way others view us, and the way we view ourselves? What are common blind spots? How can we retool our thoughts and actions? What is authenticity to you, and can we be effective leaders without it? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 04:15 PM|Tuesday, 12 May, 2020 05:00 PM

Meetup: How Are You Approaching Digital Innovation in Higher Education?

Join your Higher Ed peers to discuss your approach to digital innovation. Do you have a formal innovation management program? Is this rolled into your “mode 2” efforts? How are you keeping students and boards happy, while staying ahead of the curve and not incurring too many costs and risks? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 04:15 PM|Tuesday, 12 May, 2020 05:00 PM

CIO Meetup: How Will You Execute Your Digital Strategy?

Developing a winning strategy is one thing; successful execution to achieve business outcomes is another. Discuss tactics your organization has used or is planning to use to successfully drive execution of your digital strategy. Which have proven most effective? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 04:15 PM|Tuesday, 12 May, 2020 05:00 PM

Ask the Expert: Hyperautomation: What Is It and How Do I Get There?

Van Baker, VP Analyst, Gartner

The effort to transform your company to be a digital business will include pressure to automate any process/workflow that can be automated. These efforts extend well beyond business process automation and RPA to include virtual assistants, automated machine learning, and others. For success, businesses need to evaluate the impact and prioritize Hyperautomation efforts. Bring questions to this discussion and learn from those posed by your peers.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 04:45 PM|Tuesday, 12 May, 2020 05:15 PM

Refreshment Break

Join us for refreshments in a brief break between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 04:50 PM|Tuesday, 12 May, 2020 05:10 PM

Magic Quadrant For Low-Code Application Platforms (LCAP)

Yefim Natis, Distinguished VP Analyst, Gartner

We present the history, methodology and the results of the MQ research for the LCAP market.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 05:15 PM|Tuesday, 12 May, 2020 06:00 PM

Guest Keynote: 21st Century Disruption - Strategies to Navigate a New and Different World

The Honorable Susan Gordon, 30-Year National Security Leader, Former Principal Deputy Director of National Intelligence,

With over 30 years of legendary national security service, Sue Gordon will reflect on the changed world in which we find ourselves today – one with ubiquitous technology, perfect connectivity, and unlimited data – and how this has disrupted the traditional ways we operate. Using personal lessons-learned from her career in national security and practical real-world examples, she'll provide strategies for adapting to disruption.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 06:00 PM|Tuesday, 12 May, 2020 07:30 PM

IT Xpo Reception

Attendees are invited to join us for the Xpo reception; come visit to network, relax and unwind after the day's sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 06:10 PM|Tuesday, 12 May, 2020 06:30 PM

Magic Quadrant for Data Science and Machine Learning

Carlie Idoine, Sr Director Analyst, Gartner

This magic quadrant session discuss key trends and will highlight the results of the Data Science and Machine Learning Magic Quadrant.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 06:30 PM|Tuesday, 12 May, 2020 09:30 PM

Executive Programs Member Reception

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Tuesday, 12 May, 2020 06:40 PM|Tuesday, 12 May, 2020 07:00 PM

TOPdesk: How to Deliver an Excellent Customer Experience Through Self-Service

Are your colleagues unhappy with their level of service in your organization? Are you getting the brunt of it?

Walk away with actionable steps towards delivering business value with a cost-effective solution.

- How to empower your users through self-service
- ITSM best practice and TOPdesk customer experience stories
- Enterprise Service Management: a one-stop-shop for all services

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 07:00 AM|Wednesday, 13 May, 2020 09:00 AM

Attendee Breakfast

Join other attendees for breakfast before the day's sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 07:00 AM|Wednesday, 13 May, 2020 07:30 PM

Conference Registration, Information and Concierge Hours

Registration, Information and Concierge hours for the day. Not sure which exhibitors to meet with or what sessions to attend? Visit the Gartner Conference Concierge team to help you create a custom agenda and schedule meetings.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 07:15 AM|Wednesday, 13 May, 2020 05:30 PM

Executive Programs Member Lounge Hours

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 07:30 AM|Wednesday, 13 May, 2020 08:30 AM

Global Enterprise Executive Experience Breakfast: Digital Product Management: Hype versus Reality

Donna Scott, Distinguished VP Analyst, Gartner

Product teams, fusion teams, pods, squads and other terms are being used to describe a new way of working for information and technology. At the same time there is confusion over the definition of an internal product and when and where they should be established. During this session we will answer your questions on the topic of digital product management, including what, where, who, how and why.

Join Gartner analyst, Donna Scott, and your direct peers from complex, large enterprises to discuss, ask questions and share your experiences with digital product management.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 07:30 AM|Wednesday, 13 May, 2020 08:30 AM

Midsize Enterprise Breakfast: How Culture Drives Digital Success in Midsize Enterprise: Case Studies Asana and The Trade Desk (Exclusive for Midsize Enterprise Attendees)

Mark Fabbi, Distinguished VP Analyst, Gartner

Asana and The Trade Desk, both of which have presence in the Canadian market, are recognized by Forbes as two of the top midsize enterprises to work for in North America. Join your peers for a Gartner analyst lead discussion on how the strategies that these organization implemented can be used to more successful digital initiatives.
(Exclusive for Midsize Enterprise Attendees)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 07:30 AM|Wednesday, 13 May, 2020 08:30 AM

Diversity Breakfast Panel: Diversity Without Inclusion Is an Illusion

Debra Christmas, Sr Executive Partner, Gartner

Izella Dornell, VP, Executive Partner, Gartner

Leaders can often make the mistake of checking the diversity box in their strategic planning for the organization. But have we really deliberately embraced inclusion of the whole aspect of individuality? Do we have standards for high performance driven by inclusive measures? We must stop and think about the whole person that comes into our work environment — the total self. How do we combat unconscious bias for inclusive leadership and teaming? Someone once said "diversity is being invited to the party but inclusion is being asked to dance".

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 08:00 AM|Wednesday, 13 May, 2020 11:30 AM

Research Discussion for CIOs: Getting Product Management Right for IT and Beyond (Repeated)

Kristin Mettraux, VP, Advisory, Gartner

To meet the speed and agility demands of digital business, CIOs are transforming their IT departments and shifting a growing share of IT work from projects to product lines. In this exclusive for CIOs discussion, we will review real-world case studies and practical tools to address the following CIO questions:
(1) How are CIOs managing the transition and sequence of activities to a product line management structure?
(2) What are the most effective ways of defining “product lines”?
(3) What is the role of product managers, and how is it different from product owners, project managers, and other traditional roles?
(4) How do you fund, track, and assess products differently from traditional IT projects?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 09:00 AM|Wednesday, 13 May, 2020 09:45 AM

Design Thinking Is the Top C-Suite Cognitive Skill: Are You Ready to Deliver?

Irving Tyler, VP Analyst, Gartner

Gartner surveys of the needed cognitive and social skills C-suite leaders need to succeed indicate design thinking as the No. 1 and fastest growing competency. CIOs must learn and apply design thinking as a solution process and an IT delivery capability. Learn the essentials in this presentation.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 09:00 AM|Wednesday, 13 May, 2020 09:45 AM

4 Psychological Hotspots in Transformation

Mary Mesaglio, Distinguished VP Analyst, Gartner

Why does transformation feel so hard? In part, it's because we are more rigorous about project goals and completion that we are about culture change and adaptation. Leaders underestimate four predictable psychological hotspots that cause transformations to stall and - if addressed - can accelerate change.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 09:00 AM|Wednesday, 13 May, 2020 09:45 AM

2020 Canada CIO Agenda: Winning in the Turns

Chris Howard, Distinguished VP Analyst, Gartner

There are turns coming – in society, in economic conditions, in changed technological adoption, in business model innovation. How can CIOs improve the fitness of their IT organization and the enterprise to be ready to win in the next turn? Using new Canadian research findings, this session will discuss leadership, organizational, process and technology priorities for CIOs for 2020 and beyond.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 09:00 AM|Wednesday, 13 May, 2020 09:45 AM

Future of Applications For IT Leaders, Architects And Planners

Yefim Natis, Distinguished VP Analyst, Gartner

Every business is a technology business and applications are at the core (and edge) of every organization. Business models, customer demands and the competitive landscape are all undergoing significant change which will require a new approach to how application leaders need to develop and deliver their application strategy to meet business goals. This session will focus on the strategy, architectures, people and culture changes required to embed application capabilities into the DNA of your business.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 09:00 AM|Wednesday, 13 May, 2020 09:45 AM

The Future of Data and Analytics Is Cloud!

Adam Ronthal, VP Analyst, Gartner

The new data and analytics platform is the cloud. Cloud Service Providers and Independent Software Vendors are providing the basis for a new cloud based ecosystem. In this session, we will explore the state of the data and analytics platform (data management, BI/analytics/data science, data and analytics governance), the transition to cloud and its implications, and what it means to operate successfully in the cloud, or more likely, in multiple clouds.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 09:00 AM|Wednesday, 13 May, 2020 10:00 AM

Contract Negotiation Clinic: How to Use Financial Models for Cost Transparency and Negotiation Leverage

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This session illustrates four financial models that negotiators should use as part of a collaborative procurement, IT Finance, IT negotiation planning process. This session will illustrate and walk through typical negotiation scenarios and show attendees how these models are required for cost transparency and also to use as negotiation leverage. The analysis models will include TCA/TCO, NPV, Capex vs. Opex, and Cash Flow vs. P&L Impact.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 09:00 AM|Wednesday, 13 May, 2020 10:30 AM

Workshop: Evolving Into Your Digital IT Operating Model

Steve Heck, Executive Partner, Gartner

Dean Doige, Executive Partner, Gartner

In this workshop, you will use Gartner’s IT Operating Model Framework to understand and prioritize specific changes IT organizations need to make to ensure they are prepared to support their enterprise’s digital ambitions. This session will feature examples from peer organizations who have made significant operating model changes in response to transformational demands.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 10:00 AM|Wednesday, 13 May, 2020 10:30 AM

RingCentral: Additional Details Coming Soon

RingCentral: Additional Details Coming Soon

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 10:00 AM|Wednesday, 13 May, 2020 10:30 AM

Mimecast: Additional Details Coming Soon

Mimecast: Additional Details Coming Soon

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 10:00 AM|Wednesday, 13 May, 2020 10:30 AM

Solution Provider Session

Please check back soon for additional details.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 10:00 AM|Wednesday, 13 May, 2020 10:30 AM

Darktrace: Additional Details Coming Soon

Darktrace: Additional Details Coming Soon

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 10:00 AM|Wednesday, 13 May, 2020 10:45 AM

ServiceNow: Additional Details Coming Soon

ServiceNow: Additional Details Coming Soon

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 10:30 AM|Wednesday, 13 May, 2020 11:00 AM

Refreshment Break

Join us for refreshments in a brief break between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:00 AM|Wednesday, 13 May, 2020 11:45 AM

Meetup: Do You Feel Running IT with Product Management Is the Answer? (Exclusively for Global Enterprise Executive Experience Attendees)

What is your understanding of product management? How do you think it should be used to organize and execute IT delivery? If you have applied product management with success, where did you focus your efforts? Have you organized IT resources to act as product managers? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you. This Meetup is exclusive to Global Enterprise Executive Experience attendees, and will include your direct peers at like-sized enterprises.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:00 AM|Wednesday, 13 May, 2020 11:45 AM

Ask the Expert: Is IT/OT Alignment Handicapping Your Pace of Digital Change?

Kristian Steenstrup, Distinguished VP Analyst, Gartner

In this session, attendees can understand how addressing IT & OT connections and integration will help their organizations boost digital transformation. Questions to be answered include: What are the tangible benefits to IT OT alignment? What are the obstacles to IT OT working together. What does "good" look like? How to make progress in Alignment without slowing down a digital programme.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:00 AM|Wednesday, 13 May, 2020 11:45 AM

Reaching Your TechQuilibrium: How Traditional Companies Can Become Technology Companies

Hung LeHong, Distinguished VP Analyst, Gartner

In the digital age, many enterprises have the aspirations to become a "technology" company. But will they really? Gartner believes that every enterprise has an equilibrium point between being a traditional and digital company. It's not as easy as digitalizing your operations, experiences, and products/services. Come find out what it takes to be as digital as you can be and reach your TechQuilibrium.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:00 AM|Wednesday, 13 May, 2020 11:45 AM

Rethinking People Management in a Product-Centric IT Organization

Bill Swanton, Distinguished VP Analyst, Gartner

As companies move from project to product and adopt agile and DevOps ways of working, a fundamental change in the organization and managerial responsibilities is required. This session explores how the organization chart changes as the organization flattens and how employee development becomes the manager’s primary mission. As self-organizing work teams become the norm, employee motivation needs to change with it.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:00 AM|Wednesday, 13 May, 2020 11:45 AM

Women in IT Meetup: How Are You Handling Overload?

In today’s world, there are many competing priorities from a personal and professional perspective. Leaders often find themselves facing diminished returns on their efforts due to stress and overload. Work as it is currently configured isn’t sustainable. What can we do to balance our personal and professional lives without compromising? Can we have it all? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:00 AM|Wednesday, 13 May, 2020 11:45 AM

Meetup: What Does Innovation Look Like in Your Smart City?

Does your city/government have an innovation zone or practice for smart cities? If so, how is it structured and who is leading it? How does your city select which ideas get tested in the innovation zone? Has your city successfully scaled any solutions from the innovation zone? If so, what contributed to that success? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:00 AM|Wednesday, 13 May, 2020 11:45 AM

Leading With Purpose in the #DigitalSociety

Frank Buytendijk, Distinguished VP Analyst, Gartner

The responsibility of technology leaders has increased first to being part of the digital business, and now to also being responsible for the societal consequences of the use of data and technology. What changes will the digital society bring? How do we as people and professionals adapt to the digital society? What is the role or "purpose" in taking the lead in the digital society?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:00 AM|Wednesday, 13 May, 2020 11:45 AM

CIOs: Make Your Mark on the Customer Experience Initiative

Don Scheibenreif, Distinguished VP Analyst, Gartner

Customer Experience is in of the top three mission critical priorities for most organizations. The CX strategy will not succeed in meeting its goals without technology. CIOs need to bring technology and IT department skills to bear on CX to assist the CX leader – or take the lead themselves

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:00 AM|Wednesday, 13 May, 2020 11:45 AM

Key Strategies to Drive Midsize Enterprises Business Growth

Mark Fabbi, Distinguished VP Analyst, Gartner

Very often MSE IT organizations miss out on the many advantages that smaller scale IT and business enjoy. A clearer focus on business goals will help MSE IT teams drive business growth and and tremendous value to the organization.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:00 AM|Wednesday, 13 May, 2020 12:00 PM

Contract Negotiation Clinic: Optimizing IaaS Negotiations for Microsoft Azure, Google and Amazon Web Services

James Smith, Sr Director, Advisory, Gartner

Negotiations on large IaaS agreements often involve substantial commitments and risk. Each cloud vendor has their own set of standards and exceptions that implicate the pricing outcome. In this interactive clinic, we will review the critical differences and similarities to be aware of when negotiating with these competing cloud providers to assist in achieving the most optimal contract.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:00 AM|Wednesday, 13 May, 2020 12:00 PM

Roundtable: Non-threatening Leadership Strategies for Women

Debra Christmas, Sr Executive Partner, Gartner

Izella Dornell, VP, Executive Partner, Gartner

Ambitious women can be viewed as scary and this can be a significant obstacle in business and career success. If we are too nice, we are considered weak, if too collaborative, we are viewed as non-decisive, when we express our opinion, we are too emotional, if too direct, we are considered “edgy,” or worse. So how do we succeed in a workforce with a mindset and unconscious bias on how we should behave and interact? This roundtable will explore what women need to succeed in changing this dynamic and stand tall in their competence.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:30 AM|Wednesday, 13 May, 2020 01:30 PM

Attendee Lunch and IT Xpo Dessert Reception

Join other attendees for lunch and take advantage of the opportunity to network and catch up on the day's activities so far.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:30 AM|Wednesday, 13 May, 2020 07:30 PM

IT Xpo Open Hours

Join us as IT Xpo opens for the day. Speak to product experts, experience the newest technologies and services and get the answers you need from knowledgeable technology providers.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 11:45 AM|Wednesday, 13 May, 2020 01:30 PM

Exclusive CIO Lunch: Build an A-Team: Play to Their Strengths and Lead Them Up the Learning Curve

Whitney Johnson, Innovation & Disruption Theorist, Best-Selling Author, Executive Coach, WLJ Advisors

Do you want to have a high-performing team that strives for greatness, even in the face of uncertainty?Do you want to be a boss people love, while also driving high performance? Building morale and high performance are about engagement, and engagement is all about learning, argues Whitney Johnson. In over twenty years of research, investing, consulting, and coaching, Johnson has seen that people need continuous learning and fresh challenges to stay engaged. In this program you’ll learn how to build an “A” team by leading team members on their current learning curve, how to design their jobs to maximize learning and engagement, and how to implement a seven-step process for advancing up the learning curve.
We all want opportunities to learn, experiment, and grow in our jobs. The best bosses know this, and they know how to make it happen through thoughtful role design and just enough challenge. The result is a team that learns how to thrive, no matter what the industry throws at them.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 12:15 PM|Wednesday, 13 May, 2020 12:35 PM

Denodo: Additional Details Coming Soon

Denodo: Additional Details Coming Soon

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 01:30 PM|Wednesday, 13 May, 2020 02:15 PM

Ask the Expert: Articulating the Business Value of IT for Midsize CIOs (Exclusive for Midsize Enterprise Attendees)

Paul Furtado, Sr Director Analyst, Gartner

Midsize CIOs can struggle when it comes to articulating the business value of IT. Join us for this session providing a high-level overview and learn a few tips to use when communicating with your executive leadership team.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 01:30 PM|Wednesday, 13 May, 2020 02:15 PM

CIO Story Session

Please check back soon for additional details.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 01:30 PM|Wednesday, 13 May, 2020 02:15 PM

Coronavirus Outbreak: CIO's Short- and Long-Term Actions

Lily Mok, VP Analyst, Gartner

COVID-19 is forcing organizations to rapidly respond with changing workforce conditions, technology solutions and renewed appreciation for data and analytics capabilities to aid decision making. This session looks at some of the short term and long term actions that CIOs must take to protect their people and their organizations.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 01:30 PM|Wednesday, 13 May, 2020 02:15 PM

How to Optimize Data and Analytics Investments to Achieve Business Value … Finally

Carlie Idoine, Sr Director Analyst, Gartner

Data and analytics is becoming strategic to organizations as they digitally transform. Yet, most organizations don’t have a systematic way to assess and optimize their data and analytics (including AI) investment options. The Return Opportunity Appetite Risk (ROAR) Portfolio Optimization Model is a framework to help CDOs, CIOs and data and analytics leaders across the organization identify, prioritize and select combinations of investments in data and analytics (value streams) that optimize business impact and align to key business initiatives and strategic intent.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 01:30 PM|Wednesday, 13 May, 2020 02:15 PM

AI Scenario: Planning The Next Three Years

Bern Elliot, Distinguished VP Analyst, Gartner

AI is currently maturing through the ‘over-hyped’ phase. Some best (and worst practices) are emerging, as are some best in class vendors. Enterprises must match their strategic investments and plans to their level of maturity. This presentation assists leaders in evaluating emerging AI, Machine Learning, Natural Language processing and virtual assistants. The advice provided is in part based on the Gartner enterprise AI maturity model and on both the AI and the Natural Language Technology Hype Cycles.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 01:30 PM|Wednesday, 13 May, 2020 02:15 PM

A Decision Model to Optimize Risk and Value

Paul Proctor, Distinguished VP Analyst, Gartner

Risk management leaders should optimize risk and value in a business context through the lens of key stakeholder needs. Doing so will strengthen business cases, funding requests, committee reviews and board reporting to support the achievement of business outcomes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 01:30 PM|Wednesday, 13 May, 2020 02:30 PM

Contract Negotiation Clinic: Follow These Top Ten Tips, Tactics, and "Tricks" For Negotiation Success

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This session will illustrate and guide procurement, vendor managers, and IT leaders involved in the negotiation planning process how to incorporate ten “must know” tips, tactics and “tricks” into the negotiation plan to optimize pricing, discounts and contract terms. Attendees will receive ready-to-use checklists, templates, and worksheets for optimizing future negotiations with existing, new, and emerging vendors.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 01:30 PM|Wednesday, 13 May, 2020 02:30 PM

Roundtable: Enterprise Agile — Leading the Agile Transformation Beyond IT

Stephen Lefebvre, Sr Executive Partner, Gartner

Sue Smith, Senior Specialist, CPM, Gartner

Digital business transformation is shifting the focus of technology delivery from IT to digital business teams, as a result being Agile is not just for IT anymore. Business unit and functional leaders are using agile in their own functions. CIO's and IT Leaders’ experience with Agile allows them to play a key role in helping the rest of the organisation to become more agile. In this session, we’ll look at practical examples from Vanguard, Vistaprint and others that IT Leaders can use to boost understanding of the value of agile outside IT and introduce business agile principles across the enterprise.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 01:30 PM|Wednesday, 13 May, 2020 03:00 PM

Workshop: Four Psychological Hotspots That Impede Transformation and Techniques to Accelerate to Successful Outcomes

Marc Andonian, VP, Executive Partner, Gartner

Louis Boyle, VP, Executive Partner, Gartner

This workshop will identify four predictable, psychological hotspots in organizations that impede transformation success. Learn techniques to identify and address these hotspots in your enterprise, avoiding painful transformation stalls and accelerate to successful transformation outcomes.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 02:30 PM|Wednesday, 13 May, 2020 03:00 PM

SAS: Industrialized Insights: Moving from Craft to Mass-production in a Telco-owned Bank

Learn how Rogers Bank leveraged a mix of open-source technologies to rapidly prove the value of AI and ML to a ‘data naïve’ stakeholder group and develop the business case for the adoption of a robust, industrialized approach to AI/ML using SAS Visual Data Mining and Machine Learning.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 02:30 PM|Wednesday, 13 May, 2020 03:00 PM

Dataiku: Additional Details Coming Soon

Dataiku: Additional Details Coming Soon

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 02:30 PM|Wednesday, 13 May, 2020 03:00 PM

Solution Provider Session

Please check back soon for additional details.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 02:30 PM|Wednesday, 13 May, 2020 03:00 PM

IBM: Additional Details Coming Soon

IBM: Additional Details Coming Soon

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 02:30 PM|Wednesday, 13 May, 2020 03:30 PM

Women in ITea

Join fellow Women in IT for a spot of tea along with afternoon snacks. This event is the perfect backdrop for networking and continued conversations.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:00 PM|Wednesday, 13 May, 2020 03:30 PM

Refreshment Break

Join us for refreshments in a brief break between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:05 PM|Wednesday, 13 May, 2020 03:25 PM

Magic Quadrant for Multiexperience Development Platforms

Van Baker, VP Analyst, Gartner

Application development is getting more complicated. As device types proliferate, so too do modes of interaction — from GUI-based typing and touching, to natural-language-based chat and voice, to gestures used in immersive environments. The digital user journey will involve multiple devices and interaction modalities; hence the need for multiexperience development platforms (MXDPs).

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:05 PM|Wednesday, 13 May, 2020 03:25 PM

Provocative New Research From the Gartner Maverick Program

Frank Buytendijk, Distinguished VP Analyst, Gartner

The Maverick program is Gartner's incubator for unconventional research. The research published belongs to the most read types of documents. In the program analysts can explore new topics, minority positions, new research designs or different timelines, without the constraints of Gartner's consensus based approach. Maverick research is often ahead of its time, and becomes mainstream later. What's cooking in the Maverick program in 2020?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:30 PM|Wednesday, 13 May, 2020 04:15 PM

Ask the Expert: Evolving Your Organizational Design for Future Capabilities

Joanne Kopcho, VP Analyst, Gartner

An Ask the Expert session on organizational design. During this session, we'll address questions such as: What are the key to successful organizational design? What is the best IT organizational design? What should a CIO be mindful of when designing an organization? Please note: this session is targeted for CIOs with more than approximately 50 people in IT.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:30 PM|Wednesday, 13 May, 2020 04:15 PM

Optimize Service Provider Relationships

Andrew Miljanovski, Sr Director, Advisory, Gartner

As more organizations outsource their infrastructure, applications and communications, sourcing, procurement and vendor management leaders struggle to manage, measure and control their providers. This presentation will help you to develop an effective IT outsourcing framework for your managed service providers. Cloud and digital initiatives are complex creating pressure making contracts and supplier relationships more challenging. Using an IT Outsourcing management framework is a must for SPVM executives to balance cost and risk and great value for their organizations.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:30 PM|Wednesday, 13 May, 2020 04:15 PM

Meetup: How Are You Effectively Communicating the Business Value of IT?

How are you updating your IT strategy in light of digital business to create context for the business to best understand IT contributions to real business success/outcomes? Are they receptive to your story? What are your biggest hurdles? What have you done to improve strategic relationships with key stakeholders to increase influence and promote the value of IT? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:30 PM|Wednesday, 13 May, 2020 04:15 PM

IT World Canada Interview Panel

Chris Howard, Distinguished VP Analyst, Gartner

Fawn Annan, President & Chief Marketing Officer, IT World Canada

Join us for a fascinating inside look at how veteran IT leaders are driving digital transformation efforts within their enterprises. Hear what’s worked, what hasn’t, and what’s next.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:30 PM|Wednesday, 13 May, 2020 04:15 PM

Digital Revenue: The Business of Digital Business

Hung LeHong, Distinguished VP Analyst, Gartner

Enterprises are being pushed to digitalize their product/services and launch new digital products, and even business models. But does this make financial sense? Is the digital way a better way to earn revenue and margins than the traditional “analog” approaches. Even a simple example like selling in a store vs. selling online is not obvious. For most enterprises, digital represents financial improvement — but surprisingly for some, it is not to their financial benefit. Apply the concepts of this session to your enterprise to see if your digital journey is pointing in the right financial direction.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:30 PM|Wednesday, 13 May, 2020 04:15 PM

Meetup: How Are You Aligning IT to the Business in Financial Services?

Join your peers to discuss how you believe IT can be transformed from a facilitator to a leader in Financial Services organizations. How can maturity of IT be advanced? What are the best practices for IT leaders in the FS industry? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:30 PM|Wednesday, 13 May, 2020 04:15 PM

The CIO’s Essential Guide to Digital Product Management

Irving Tyler, VP Analyst, Gartner

Successful digital enterprises have something most don’t — digital product management, and product-centric IT delivery. This session will provide CIOs with the essentials they need so they can evaluate Digital Product Management and determine if to adopt, where to adopt, how to adopt and how to avoid traps and pitfalls when adopting.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:30 PM|Wednesday, 13 May, 2020 04:15 PM

Ecosystem Modeling: The Basics and How to Use Them

Richard Hunter, Distinguished VP Analyst, Gartner

As the boundaries of enterprise and industries flex and change, understanding the structure of ecosystems and the challenges and opportunities they present is increasingly important to enterprises. This presentation offers a method for defining ecosystems and the players within them, with examples of how to use ecosystem analysis to answer critical questions for strategists.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:30 PM|Wednesday, 13 May, 2020 04:15 PM

Meetup: Share Your Best Practices for Developing a Digital Customer Experience Strategy

Where have you found success in creating a digital customer experience strategy? What hurdles did you encounter? Were you able to overcome them? How did you determine which aspects the business owns vs. IT? Meetups are networking sessions that allow you to connect with a small group of peers, without Gartner facilitation, in the spirit of solving business problems together. Please make every effort to attend your Meetup as your peers will be looking forward to meeting with you.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 03:30 PM|Wednesday, 13 May, 2020 04:30 PM

Roundtable: Overcoming Cybersecurity Staffing and Skill Shortages in Midsize Enterprises (Exclusive for Midsize Enterprise Attendees)

Scott Kennedy, Sr Executive Partner, Gartner

Greg Loos, Executive Partner, Gartner

Many midsize enterprises are struggling to attract and retain cybersecurity talent. Join us for this peer-driven discussion on how to manage with a small team. How have you successfully overcome these constraints? When is a managed service the answer? What makes the most sense to keep in-house? Preregistration is required. Seats are limited.
This session is a good fit for you if your organization has between five and 50 people in IT and an IT budget between $5 million and $30 million. We prequalify attendees for midsize enterprise sessions based on annual revenue between $50 million and $1 billion.
(Exclusive for Midsize Enterprise Attendees)

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 04:15 PM|Wednesday, 13 May, 2020 04:45 PM

Refreshment Break

Join us for refreshments in a brief break between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 04:20 PM|Wednesday, 13 May, 2020 04:40 PM

Market Guide for AI Portfolio Cloud Service Providers

Bern Elliot, Distinguished VP Analyst, Gartner

The rapid growth in enterprise investments in AI and in AI services offered by Amazon, Google, IBM and Microsoft makes it difficult to identify projects and select the right provider. This session provides an overview of use cases and solutions being built, and the capabilities of leading AI cloud platform providers.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 04:45 PM|Wednesday, 13 May, 2020 05:30 PM

Guest Keynote: Ordinary Canadians, Extraordinary Leadership

Peter Mansbridge, Chief Correspondent of CBC News and Anchor of The National for 29 Years,

What does Canadian leadership look like? Is there something special, and vital, about leadership in this country? In this engrossing talk, based on his reporting from around the world, Peter Mansbridge offers accounts of extraordinary acts of leadership by ordinary Canadians, at home and abroad. He speaks of stories of courage and selflessness, from Sri Lanka to the Netherlands, Afghanistan to our own Indigenous communities, to show us that Canadian leadership is, at core, about caring. It’s about being there for our neighbours—down the street, across the country, or even around the world—when and where they need us the most.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Wednesday, 13 May, 2020 05:30 PM|Wednesday, 13 May, 2020 07:30 PM

IT Xpo Reception

Attendees are invited to join us for the Xpo reception; come visit to network, relax and unwind after the day's sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 08:00 AM|Thursday, 14 May, 2020 09:00 AM

Attendee Breakfast

Join other attendees for breakfast before the day's sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 08:00 AM|Thursday, 14 May, 2020 12:15 PM

Conference Registration, Information and Concierge Hours

Registration, Information and Concierge hours for the day. Not sure which exhibitors to meet with or what sessions to attend? Visit the Gartner Conference Concierge team to help you create a custom agenda and schedule meetings.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 08:15 AM|Thursday, 14 May, 2020 12:15 PM

Executive Programs Member Lounge Hours

Please join us in our exclusive members lounge with meeting and work facilities that help you refresh, meet peers or get some work done between sessions.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 09:00 AM|Thursday, 14 May, 2020 09:45 AM

A Framework for Applying AI in the Enterprise

Bern Elliot, Distinguished VP Analyst, Gartner

Enterprise leaders are often not sure where or how Artificial Intelligence (AI) best fits into their organizations, and how to apply it. This session provides a pragmatic framework. We outline the technologies, the common applications, and examples of deployments. With all the noise around AI it is critical that you spot quick wins while building longer-term strategic investments.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 09:00 AM|Thursday, 14 May, 2020 09:45 AM

Refine the Digital Talent Strategy to Win in the Turns

Lily Mok, VP Analyst, Gartner

What are the turns in the digital talent market that inhibit CIOs from finding and hiring right talents? This session explores significant signs of changing digital talent market and presents action items for CIOs to refine their digital talent strategy in alignment to their context.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 09:00 AM|Thursday, 14 May, 2020 09:45 AM

Board of Directors Survey 2020

Chris Howard, Distinguished VP Analyst, Gartner

Gartner's Board of Directors Survey provides deep insights on how BoDs view digital business issues, including the impact of "Digital Dragons." Their broader views on technology issues, and their expectations of the CIO and other CxOs in the enterprise, are also examined.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 09:00 AM|Thursday, 14 May, 2020 09:45 AM

CEO and Board Concerns 2020: CIO Implications and Actions

Mark Raskino, Distinguished VP Analyst, Gartner

Gartner's 2020 global CEO survey results reveal how CEOs are thinking about macrotrends in business and digital change and how that will affect the agenda for CIOs.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:00 AM|Thursday, 14 May, 2020 10:30 AM

Scaling for Digital Success — Tackling the I&O Skills Gap

Katherine Lord, VP Analyst, Gartner

As enterprises large and small attempt to scale up their digital efforts, the demands of perpetual renewal, swift delivery and increasing interaction are relentless. Gain practical advice on how to navigate the I&O skills gap to survive and thrive in a world of consistent, unending change.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:00 AM|Thursday, 14 May, 2020 10:30 AM

What to Expect When You Are Expecting Digital Twins — An Oil and Gas Perspective

Rich McAvey, Distinguished VP Analyst, Gartner

The rise of digital twins drives the next chapter for digital innovation in oil and gas. From IoT to customers to business, CIOs have the opportunity to help business leaders make better decisions using digital twins. In this session we will cover:
- What digital twins are and why they are important
- How they are changing the conduct of business
- The implications for the IT organization

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:00 AM|Thursday, 14 May, 2020 10:30 AM

When Worlds Collide: Augmented Analytics Combines Analytics and Data Science for High Impact

Carlie Idoine, Sr Director Analyst, Gartner

This presentation describes how augmented analytics is changing the analytic process to bridge the gap between analytics and BI and DSML.
1.) Why is this considered a collision (as opposed to a convergence) and how do we recognize it?
2.) What are the implications for those that use, support and provide these tools?
3.) How should you respond to the collision in a way that launches analytics programs forward?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:00 AM|Thursday, 14 May, 2020 10:30 AM

Three Actions CIOs Can Use to Shape Organizational Culture

Suzanne Adnams, VP Analyst, Gartner

Culture is not a barrier for CIOs who know how to shape culture. By focusing on three facets of culture: values, mindsets, practices, CIOs can help the organization grow and evolve with enterprise direction. This session looks at three tactics CIOs can apply to lead and shape organizational culture.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:00 AM|Thursday, 14 May, 2020 10:45 AM

Ask the Expert: The Top 10 Strategic Technology Trends for 2020

David Cearley, Distinguished VP Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Companies must examine the business impact of these trends and adjust business models and operations appropriately. This session provides the opportunity to ask questions to gain a better understanding of the impact of these trends.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:00 AM|Thursday, 14 May, 2020 11:00 AM

Contract Negotiation Clinic: Negotiating With Microsoft

James Smith, Sr Director, Advisory, Gartner

IT procurement leaders are often challenged by negotiating effective Microsoft Enterprise Agreements and renewals because of the complexity of Microsoft’s licensing models and the number of options and use rights that have to be considered. This clinic will guide customers to understand these complexities and plan an effective negotiation strategy.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:00 AM|Thursday, 14 May, 2020 11:00 AM

Roundtable: Educate the C-Suite to Become Digitally Literate

Chris Fortin, VP, Executive Partner, Gartner

Meaghann Mandille, Team Client Manager, Gartner

Join this roundtable to learn and share with you peers alternative strategies to enhance literacy of your C-Level peers. Share which practical initiatives are you adopting. What is working and what is proving most successful to raise awareness and engagement of traditional leaders?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:45 AM|Thursday, 14 May, 2020 11:15 AM

How CIOs Can Lead the Transition From Projects to Products Using the I&T Operating Model

Donna Scott, Distinguished VP Analyst, Gartner

Getting the work done in a digital business depends on new work structures and methods. While most CIOs have implemented agile and are moving to DevOps, most have not yet scaled the product management discipline to achieve effective strategy execution. When they do, they realize everything changes from funding to talent to governance and prioritization. In short, their I&T operating model and likely their enterprise operating model must change. This session advises CIOs how to implement and scale product management, with a lens on transforming their operating model to achieve their digital ambition.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:45 AM|Thursday, 14 May, 2020 11:15 AM

Four Steps to Negotiate and Optimize Outsourced Infrastructure Services Costs

Andrew Miljanovski, Sr Director, Advisory, Gartner

Infrastructure services can consume IT budgets if organizations don’t focus on cost and productivity. Attendees to this session will learn the key steps to optimize contracts, standardize and automate delivery, and rationalize services to meet business demand.
- How can you negotiate improved rates with your existing service providers?
- How can you negotiate and improve the level of services and maintain existing cost structure?
- How can you collaborate internally and externally to for optimizing costs?

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:45 AM|Thursday, 14 May, 2020 11:15 AM

When Things Become Customers: Get Ready for Earth’s Ultimate Emerging Market

Don Scheibenreif, Distinguished VP Analyst, Gartner

Digital-savvy business leaders seeking new growth horizons may be missing a huge financial opportunity. Gartner predicts that billions of machines — both physical and virtual — will act, look, and feel like customers. We’ll explore why this is happening, how it is showing up today, and what CIOs can do to take advantage of this final frontier of emerging customers.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 10:45 AM|Thursday, 14 May, 2020 11:15 AM

How to Make a Great Decision, Every Time

Mary Mesaglio, Distinguished VP Analyst, Gartner

CIOs make critical decisions every day — decisions that impact the viability and success of the organization, and the quality of life of the people who work there. Make those decisions count by understanding how to frame and evaluate your options using proven frameworks for every type of decision.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.

Thursday, 14 May, 2020 11:30 AM|Thursday, 14 May, 2020 12:15 PM

Keynote: Leadership Positioning for CIOs — From Defense to Offense

Tina Nunno, Distinguished VP Analyst, Gartner

CIOs often feel as though they are playing defense and not getting ahead of the game. A CIO may feel they are under unfair political attack, or simply spending too much time in a reactive mode. This can impact a CIO’s brand and strategic positioning in their enterprise, and in the marketplace. This keynote session focuses on practical techniques to help CIOs diplomatically shift from defense to offense, without becoming “offensive”.

Please Note: based on availability and eligibility you may sign-up for this session via Conference Navigator after you register for this conference.
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