Frequently asked questions

What methods can I use to pay?

You may pay with a Gartner IT Symposium/Xpo™ ticket, credit card or invoice with a PO number. Payment must be made prior to the conference or it will be collected upon entrance to the conference.

 

What is the cost to attend?

Standard price: CDN$5,150 + VAT

Public-sector price: CDN$4,000 + VAT

Gartner clients may contact their account managers for special pricing options or may use a Gartner IT Symposium/Xpo ticket as a form of payment. 

 

Is there a bulk discount for large groups?
 
A group rate discount is available, depending on size. Learn more about the Group Rate Discount here.

 

What is included in the full registration price?

Registration fee includes conference attendance, documentation, expert one-on-one meetings, roundtables, a special evening event, breakfast and lunch (Monday through Thursday), IT Xpo receptions and a postconference Executive Summary Report. Please note, online preregistration is required for Gartner one-on-one meetings, workshops and roundtables. Reserve your place early, as space is limited. Click here for details.

Are there any speaking opportunities at the conference?

Speaking opportunities are available for conference exhibitors. If you are interested in exhibiting, you will need to speak with a Gartner exhibitor sales representative. If you know who the representative is for your space, please reach out to the representative directly. If you are not aware of the representative for that space, call 1 800 356 4740 or email exhibit@gartner.com.

 

What if I am interested in exhibiting at the conference?

You will need to speak with a Gartner exhibitor sales representative. If you know who this is, you can reach out to the representative directly. If you are not aware of the representative for that space, email exhibit@gartner.com.

Are there any speaking opportunities at the conference?

Opportunities to present are generally available at Gartner conferences. Please fill out the form here and a representative of Gartner Conferences will contact you.

How do I sign up for a Gartner one-on-one meeting?

One-on-ones are available exclusively to paid registered full conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Because of the high demand for these appointments, each attendee may reserve two 30-minute one-on-one meetings with a Gartner expert. Once prebooking opens, registration for expert one-on-ones is available through Gartner Conferences Navigator (our online agenda-building tool).

 

Am I guaranteed the expert of my choice in my one-on-one meeting?

All registered attendees have the exclusive opportunity to speak directly with a Gartner expert in two private 30-minute one-on-one meetings. Because of the high demand for particular experts, sign-up is on a first-come, first-served basis.

 

How do I sign up for roundtables, workshops and other sessions requiring preregistration?

Interactive sessions such as roundtables, workshops and Meetups are available exclusively to paid registered conference attendees and are not available to exhibitors or exhibitor conference session pass holders. Because of the high demand and limited availability, we recommend you register in advance for these unique sessions. Once prebooking opens, registration for roundtables is available through Gartner Conferences Navigator (our online agenda-building tool).

 

Is there a list of Gartner experts who will be available at the conference?

Yes, we will have a Gartner expert guide with the list of our experts and the key areas with which they can assist clients. Please check back for the guide.

 

Are there any restrictions around Gartner one-on-one meetings?

One-on-ones are not available for vendor briefings or product demonstrations with experts. The expert reserves the right to stop the meeting if this situation occurs. Clients interested in briefing experts may contact the Vendor Relations department by emailing vendor.briefings@gartner.com to schedule a meeting following the conference.

How do I register for the conference?

Please visit Gartner IT Symposium/Xpo Registration or contact the Gartner Conferences team at+1 866 405 2511. You can also access a list of our global numbers here.

 

What if I’m having trouble logging into my gartner.com account?

Resetting your credentials can be done online. Please follow the links and instructions on the login page.

 

Where is Gartner offering special hotel room rates?

As a conference attendee, you have exclusive access to special hotel room rates at the following hotels when you book through Gartner:

Hotel X: $360 CAD per night

The Westin Harbour Castle Hotel Toronto: $359 CAD per night

Please note that room rates are subject to applicable taxes and resort fees per night. 

Availability at the special hotel room rate is limited, and we encourage you to make your reservation as soon as your travel dates are confirmed. The deadline to reserve a hotel room at the special rate is 5:00 p.m. EDT on April 14, 2020. Discounted rates aren’t guaranteed after this date.

 

 

How do I make a hotel reservation?

First, you’ll need to register for the conference before you can book your hotel room. Hotel reservations can then be made by signing into your registration profile and selecting “Book Hotel.” You can also contact the Gartner Conferences team for assistance.

Reservations must be made individually and only by registered attendees. Provisional reservations are not permitted. If you are attending as team and would like to stay together, please email the Gartner Conferences team for additional information.

Please note that reservations at the special Gartner rate can’t be made directly with the hotel. Calls to the hotel will be redirected to the Gartner Conferences team.

 

Will a minimum night stay be required?

A two night minimum stay is required.

 

Are rooms available at a government rate for public sector attendees?

Gartner offers a limited number of rooms at the discounted rate of $279 CAD for qualified attendees from the Canadian Public Sector. All reservations are subject to review and the hotel may require identification at check-in to reconfirm your eligibility to receive the discounted rate.

Government rate rooms are being offered at the following hotel:

The Westin Harbour Castle Hotel Toronto

If the discounted rate is no longer available, you’ll be offered a room at the commercial rate. If you choose to book at the commercial rate, the price can’t be adjusted, regardless of your public sector status. The rate listed in your confirmation email will be the rate you will be charged by the hotel.

 

How do I get to the conference if I am staying at one of the offsite hotels?

Complimentary shuttle service will be provided to and from the affiliated offsite hotels. 

 

How do I change or cancel my hotel reservation?

If you need to change or cancel your hotel reservation prior to 5:00 p.m. EDT on April 14, 2020, simply sign into your registration profile and select “Edit Reservation” or email the Gartner Conferences team. If you need to change or cancel your hotel reservation after this date, you’ll need to contact the hotel directly.

 

What is the hotel cancellation policy?

Reservation cancellations made prior to 5:00 p.m. EDT on April 14, 2020 will not incur cancellation fees. After 5:00 p.m. EDT on April 14, 2020, the hotel will charge a non-refundable deposit of the two night minimum stay, including applicable taxes and resort fees, to the credit card provided at the time of booking. The rate provided at the time of booking and listed in your confirmation email will be the rate charged by the hotel for your non-refundable deposit. Government rate rooms will not be charged until check-in and are subject to the same cancellation policies outlined above.

Failure to check-in on your scheduled arrival date will result in the cancellation of your entire reservation and will be subject to the cancellation penalty.

Please note, if you cancel your conference registration you will need to cancel your hotel reservation separately. 

 

I received a phone call from someone saying they can offer me a room at a lower rate or at a different hotel. Is this a scam?

Gartner Conferences will always provide notice to attendees and exhibitors when using a third party provider, such as George P. Johnson (GPJ), as part of the conference administration. Please note, many of our exhibitors and delegates have been contacted by an organization called Exhibitors Housing Management claiming to be affiliated with Gartner. This is a scam and Gartner is in no way affiliated with EHS. If you have registered as an attendee or exhibitor for a Gartner conference and you receive an email from a third party provider claiming to be contacting you on behalf of Gartner Conferences, please contact the Gartner Conferences team to verify the third party provider prior to responding.

 

Who do I contact if I have additional questions?

For additional assistance, please contact the Gartner Conferences team at 1.866.405.2511. You can also access a list of our global numbers here.

When will I have access to documentation?

Registered attendees will be informed via email as conference documentation becomes available on Gartner Conference Navigator. This email will include step-by-step instructions to access presentations and select audio-recorded sessions.

Are there any executive leadership tracks/sessions available at the conference?

Yes, there is an exclusive CIO Experience available at the conference. Attendance requires application. Attendees can apply to the Gartner CIO Experience as part of the registration process. All qualified registrants will be considered and will be granted confirmation based upon qualifications defined below and space availability. 

Applicants must meet the following qualification criteria to attend:

  • Enterprisewide CIO, or
  • Business unit or regional CIO responsible for:
    • Private sector: $250+ million in revenue
    • Public sector: 1,000 employees or $250+ million IT budget

Qualifying CIOs from a technology vendor or consultancy must be involved exclusively in their organization’s internal IT/IS operation.

 

Already registered? Log back into your registration profile and complete the qualifying questions. 

Please note: Eligibility decisions are determined at the sole discretion of the Gartner conference team. You will be notified of acceptance status by email. All information you provide is strictly for Gartner internal use and will not be divulged to any third-party organization.

 

What is included in the CIO Experience?

Visit the CIO Experience page on our website for details.

Continuing professional education (CPE) credits available at Gartner IT Symposium/Xpo

For Gartner IT Symposium/Xpo 2019 attendees, any sessions you participate in that advance your knowledge within that discipline may earn you continuing professional education credits from ISACA, a nonprofit, independent association that advocates for professionals involved in information security, assurance, risk management and governance. For details, please log into Gartner Conference Navigator.