As Digital projects move from optimization to transformation, the ability to disrupt becomes a critical discipline. Coping with disruption requires the ability to recognize, prioritize, and respond in the right way. This presentation examines how CIOs can evaluate, track, and plan for 7 major disruptions using Gartner’s Digital Disruption framework
Don Scheibenreif
Distinguished VP Analyst
Don Scheibenreif is a Vice President, Distinguished Analyst with Gartner's Customer Experience research group. Mr. Scheibenreif works with customer experience and other IT leaders on how emerging trends and digital business will impact customer experience. He is a founding member of Gartner's research on digital business and digital business transformation and he has served clients in Gartner's Industries Research and Technology Innovation practices.
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Tuesday, 12 May, 2020 / 11:00 AM - 11:45 AM EDT
Seven Digital Disruptions You Might Not See Coming
Wednesday, 13 May, 2020 / 11:00 AM - 11:45 AM EDT
CIOs: Make Your Mark on the Customer Experience Initiative
Customer Experience is in of the top three mission critical priorities for most organizations. The CX strategy will not succeed in meeting its goals without technology. CIOs need to bring technology and IT department skills to bear on CX to assist the CX leader – or take the lead themselves
Thursday, 14 May, 2020 / 10:45 AM - 11:15 AM EDT
When Things Become Customers: Get Ready for Earth’s Ultimate Emerging Market
Digital-savvy business leaders seeking new growth horizons may be missing a huge financial opportunity. Gartner predicts that billions of machines — both physical and virtual — will act, look, and feel like customers. We’ll explore why this is happening, how it is showing up today, and what CIOs can do to take advantage of this final frontier of emerging customers.