Michelle Duerst

Michelle Duerst

VP Analyst
Michelle Duerst is a Senior Research Director specializing in best practices and lessons learned across industries with expertise in manufacturing, specializing in formulated and recipe-based products. This includes Product/Service management throughout all stages of the lifecycle: from the initial strategy, through ideation, innovation, launch, modification and finally, retirement.

Current areas of coverage include:
Digitalization in Manufacturing Industries, including:
Manufacturing Scenario Planning
Emerging Trends and Technologies
Product Life Cycle Management
Product Portfolio Management
Labeling and Artwork Management

Cross Industry Innovation and Disruption, including:
How to Survive Market Disruption
Amplifying the Voice of the Customer
Fueling Ideation in Innovation
Strategic Partnerships Across Industries
Digital Ecosystems
Applied Uses of Edge AI
Empowering Employees to Personalize Customer Experiences
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Monday, 11 May, 2020 / 10:30 AM - 11:15 AM EDT
Ask the Expert: Stop Firefighting and Start Trailblazing Employee Experience

Exchange ideas and contact information with your peers during this exclusive session featuring a discussion led by Michelle Duerst. CEOs list the workforce as a top 5 priority, with an emphasis on attracting and retaining talent. This session will focus on how leaders engage employees to design a personalized, self-service employee experience that will appeal to the workforce of the future.

Monday, 11 May, 2020 / 03:15 PM - 03:45 PM EDT
You Can't Do It Alone: Why You Need Strategic Cross-Industry Partnerships

How well do you "play" with others? Your competition may have a much better answer. Today, companies across industries have increased the number and impact of strategic partnerships. This session will explore lessons learned from advantageous partnerships spanning one or more industries to show you how to support collaborative partnership, secure your Intellectual Property rights, and comply with regulations and laws.

Tuesday, 12 May, 2020 / 04:15 PM - 04:45 PM EDT
Creating a Personalized Customer/Employee Experience-Focused Culture

The "everything" customer has been created by technology, but it will transform much more than the CX. The impact will be felt as the same customers demand the everything experience as employees. This session will feature lessons learned from the "everything" customer best practices and how to apply them to the "everything" employee.

Hear it first at Gartner IT Symposium/Xpo®