Terri-Lynn Thayer

Terri-Lynn Thayer

VP, Team Manager
Terri-Lynn Thayer is a Vice President, Team Manager in Gartner Research and Advisory, where Ms. Thayer's research area is higher education technology strategies, including higher education business models, administrative and enterprise systems, student information systems (SIS), research administration systems, customer relationship management (CRM), advancement/fundraising solutions, CIO, and IT management issues in higher education.
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Monday, 11 May, 2020 / 10:30 AM - 11:15 AM EDT
Prepare for the Future with Gartner’s 2030 Higher Education Scenarios

Gartner’s 2030 higher education scenarios represent four intentionally diverse but plausible futures. This presentation will focus on the key capabilities required to thrive in each scenario. Emphasis will be on the resulting impact on your digital education platform – your institution’s administrative systems and learning environments.

Monday, 11 May, 2020 / 01:45 PM - 02:15 PM EDT
Higher Education: Success with CRM Across The Institution

Higher education institutions are increasingly investing in CRM technologies. However, to achieve success across the institution requires a shift from a transactional, departmental CRM approach to a strategic CRM mindset that prioritizes improving the student journey and moving toward a unified view of the student. The session will present pathways to success leveraging Gartner’s 8 building blocks of CRM.

Hear it first at Gartner IT Symposium/Xpo®