Van Baker

Van Baker

VP Analyst
Van Baker is a Research Vice President for Gartner's Application Innovation team. He covers conversational platforms, virtual assistants and chatbots. In addition, he
covers hosted AI development services, design thinking and user-experience development and tooling. Mr. Baker also leads the mobile app development research community.
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Tuesday, 12 May, 2020 / 02:15 PM - 03:00 PM EDT
The Leading Trends in Digital Experience — 2020

This session will explore new technologies, emerging design practices, advances in organization structure and staffing dynamics that are leading to breakthroughs in the way people experience digital technology.

Tuesday, 12 May, 2020 / 04:15 PM - 05:00 PM EDT
Ask the Expert: Hyperautomation: What Is It and How Do I Get There?

The effort to transform your company to be a digital business will include pressure to automate any process/workflow that can be automated. These efforts extend well beyond business process automation and RPA to include virtual assistants, automated machine learning, and others. For success, businesses need to evaluate the impact and prioritize Hyperautomation efforts. Bring questions to this discussion and learn from those posed by your peers.

Wednesday, 13 May, 2020 / 03:05 PM - 03:25 PM EDT
Magic Quadrant for Multiexperience Development Platforms

Application development is getting more complicated. As device types proliferate, so too do modes of interaction — from GUI-based typing and touching, to natural-language-based chat and voice, to gestures used in immersive environments. The digital user journey will involve multiple devices and interaction modalities; hence the need for multiexperience development platforms (MXDPs).

Hear it first at Gartner IT Symposium/Xpo®