This session will explore new technologies, emerging design practices, advances in organization structure and staffing dynamics that are leading to breakthroughs in the way people experience digital technology.

The effort to transform your company to be a digital business will include pressure to automate any process/workflow that can be automated. These efforts extend well beyond business process automation and RPA to include virtual assistants, automated machine learning, and others. For success, businesses need to evaluate the impact and prioritize Hyperautomation efforts. Bring questions to this discussion and learn from those posed by your peers.

Application development is getting more complicated. As device types proliferate, so too do modes of interaction — from GUI-based typing and touching, to natural-language-based chat and voice, to gestures used in immersive environments. The digital user journey will involve multiple devices and interaction modalities; hence the need for multiexperience development platforms (MXDPs).