The World’s Most
Important Gathering of
CIOs and IT Executives™

11 – 14 May 2020 | Toronto, Canada

Cancellation of
Gartner IT Symposium/Xpo 2020 in Toronto

Due to ongoing concerns about the coronavirus (COVID-19), Gartner has decided to cancel the IT Symposium/Xpo, scheduled to take place in Toronto, 11 – 14 May 2020.

Ensuring the health and safety of our customers and employees is our highest priority. Therefore, out of an abundance of caution, we believe this is the right decision given the evolving public health risks.

We have contacted all registered attendees, exhibitors, and partners with details for their individual situations. If you were registered for the conference and need additional assistance, please contact us at

Gartner IT Symposium/Xpo: Canada’s CIO Conference

Cybersecurity concerns. Disruptive technology. Relentless pace of innovation. That’s just the tip of the ever-changing iceberg that CIOs and IT executives are faced with every day.  

To add to the chaos, the role of IT leaders is evolving to be a steward of organizational change; a magnet for acquiring top talent that can turn IT into a revenue driver and influence executive decisions at the highest levels.

As you look to 2020 and beyond, are you equipped to evolve into the IT leader of tomorrow?

Join your peers this May in Toronto to discuss the latest technology trends in data and analytics, artificial intelligence, machine learning, culture, customer experience, cybersecurity and more. Hone your leadership skills, refine your strategies and find the innovative technologies that will help to power your digital transformation. Join us at the technology conference in Toronto and the Most Important Gathering of CIOs and IT ExecutivesTM.

Technology & Information

Examine the opportunities and risks in adopting emerging technologies such as artificial intelligence, the Internet of Things, blockchain and digital twins to help shape and accelerate your digital transformation journey.


Challenge how you think about leadership in a digital society and discover new approaches for each level of leadership and the enterprise culture as a whole.

Business Strategy

Enterprise business model success requires strategies and tactics to make complex business challenges simpler. Discover business strategy tools and techniques to turn complexity and chaos into real strategy execution initiatives.

The Gartner difference

Gartner is the world’s leading research and advisory company. We equip leaders and their teams in every major business function with the indispensable insights, advice and tools to achieve their mission-critical priorities today and build the successful organizations of tomorrow. Across every industry and enterprise size, Gartner provides the expertise needed to tackle your key initiatives, stay ahead of competition and grow your organization’s value.

Join a global community of CIOs and IT executives

The digital era has brought unprecedented change to technology, business and society. Beyond managing IT, CIOs are called to lead and inspire their teams and business stakeholders through deeply transformative business models, practices and cultures. Gartner IT Symposium/Xpo addresses the strategic needs of enterprise CIOs and their leadership teams. This conference is designed for: 

  • CIOs interested in the opportunity to connect with peers across regions and industries, and gain new perspectives on the challenges and opportunities of digital business
  • IT executives focused on executing on the mission-critical priorities of their CIO and helping to shape their organization’s long-term IT strategy and technology investments

Topics at a Glance

Our topic-focused agenda covers challenges most critical to CIOs and their leadership teams. Below are the featured topics that will be covered at Gartner IT Symposium/Xpo® 2020 in Toronto.

Business Intelligence and Advanced Analytics

The rate of technology change is accelerating. Explore how to move to a culture of self-service business analytics in a world of big data, with machine learning techniques, natural language interfaces and a focus on data storytelling.

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Customer and User Experience

Customers are more empowered than ever before. With customer experience (CX) management at the top of most CEOs’ agendas, discover how to create a superior CX that serves as a sustainable differentiator.

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Digital Business Transformation

Discover the steps needed to achieve digital transformation for your organization, and understand how to align the physical and digital worlds for employees, partners and customers.

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Emerging and Disruptive Technologies

Dive into blockchain, the Internet of Things, AI and robotic process automation to truly transform your organization.

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Leadership, People and Culture

Learn how to differentiate cultural characteristics from operating model constructs, and recruit and retain the talent needed to succeed.

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Security, Risk and Compliance

Explore the risks brought by the digital revolution and how to adapt your IT security requirements to encompass digital and cyber-physical needs.

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