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The conference agenda is being updated to the virtual program. Please check back shortly.

Monday, October 18, 2021 / 10:00 AM - 10:45 AM EDT

Public Sector Session: Getting the Right Digital Leadership to Succeed

John Kost, Distinguished VP Analyst, Gartner

Governments are struggling to achieve digital success. We’ve put more services online and enabled employees to work from home – but that’s just changing the channel. True optimization, innovation and transformation have proven to be far more elusive for most governments. One might blame it on shortage of money or the COVID distraction. But those conditions can also be motivators for change. This session will explore some of the harder challenges that are preventing success and what you can do about them.

Monday, October 18, 2021 / 11:00 AM - 11:45 AM EDT

Gartner Opening Keynote: Where Next: Technology Leadership in a World Disrupted

Mbula Schoen, Sr Director Analyst, Gartner

Hung LeHong, Distinguished VP Analyst, Gartner

Daryl Plummer, Distinguished VP Analyst, Gartner

We humans in our various roles as customers, employees, investors, inventors, regulators, business partners and citizens are emerging from the latest set of disruptions in our world, CHANGED. Aftershocks are to come. In this world we ask, where next? Technology executives must lead in a world seemingly flipped upside down. They must see the opportunities and act to create value. Gartner will explore how people and technology are being configured to accelerate value creation through uncertainty. We will highlight evolving ecosystems powered by connecting technologies and characterized by likely and unlikely alliances. And we will chronicle future innovations that will allow leaders to reach beyond today's knowns, create greater value, and have greater impact on tomorrow's world.

Monday, October 18, 2021 / 12:00 PM - 12:30 PM EDT

Anywhere Operations: Building a Just-In-Time IT Strategy

David Cappuccio, Distinguished VP Analyst, Gartner

The future is not about the data center, or the cloud, or the edge — it's about creating an environment that will enable IT to deploy business applications and workloads anywhere, anytime, at a moments notice. This session looks at current trends in the market, vendor strategies, and the evolution of optionality - designing infrastructures for the unknown.

Monday, October 18, 2021 / 12:00 PM - 12:30 PM EDT

Everybody's Pandemic Is Different. Everybody's Recovery Will Be Too.

Mary Mesaglio, Managing Vice President, Gartner

There is an emotional minefield awaiting as we pivot from pandemic response to pandemic recovery. Recoveries will diverge by sector, geography and by individual. What returns, what never comes back, when it starts, the vaccinated and the unvaccinated will all play a role in navigating the recovery. This session adopts a tactical view on traps to avoid and tricks to adopt to get through the recovery and pivot back to growth.

Monday, October 18, 2021 / 12:00 PM - 12:30 PM EDT

Future of Data and Analytics: Reengineering the Decision 2025

Frank Buytendijk, Distinguished VP Analyst, Gartner

Data and Analytics keeps expanding. The next big step for D&A is in moving from "decision support" to completely "reengineering decision making". Decisions are becoming more connected, more contextual and more continuous, and this complexity needs to be mastered. How can you make decision making a competitive differentiator?

Monday, October 18, 2021 / 12:00 PM - 12:30 PM EDT

How CIOs Can Develop and Spend Political Capital to Achieve Executive Impact

Irving Tyler, Distinguished VP Analyst, Gartner

As CIOs seek to expand their executive impact, effective acquisition and investment of political capital becomes a vital success factor. This session will enable CIOs to understand political capital and learn how to acquire and spend political capital to achieve C-suite success.

Monday, October 18, 2021 / 12:00 PM - 12:30 PM EDT

Making Digital Ecosystems Practical for CIOs

Hung LeHong, Distinguished VP Analyst, Gartner

Ecosystems are practical concepts that every CIO should be versed in. First, there are ecosystems that are centered on the enterprise. Then there are (cross) industry ecosystems designed to create markets, improve whole industries, or converge them. This is the domain of platform business models and decentralized blockchain-based models. CIOs must understand the business concepts and how technology amplifies and make these ecosystems possible.

Monday, October 18, 2021 / 12:00 PM - 12:30 PM EDT

Strategic Architecture Roadmap to Composable Future of Applications

Yefim Natis, Distinguished VP Analyst, Gartner

The fundamentals of composable business are rooted in the best practices of today's leaders. In this presentation, learn the essentials of composable enterprise architecture. Discover how you are already on the path to composable future of applications, and learn how to make that path more consistent, efficient and safe.

Monday, October 18, 2021 / 12:00 PM - 12:30 PM EDT

Signature Series: The Top Strategic Technology Trends for 2022

David Groombridge, VP Analyst, Gartner

Strategic technology trends have significant disruptive potential and set the stage for innovation over the next five years. Enterprises must examine the business impact of these trends and adjust business operations appropriately or risk losing competitive advantage to those who do. These are trends that IT cannot afford to ignore as they deal with the uncertainty driven by the pandemic.

Monday, October 18, 2021 / 12:00 PM - 12:30 PM EDT

Top Trends in Security and Risk Management

Peter Firstbrook, VP Analyst, Gartner

“Top trends” highlight strategic shifts in the security ecosystem that aren't yet widely recognized, but will likely have industry impact and potential for disruption. This presentation will describe trends in security and risk management and how organizations are taking advantage of these trends. Key issues include: Top technological improvements in the security product landscape; Trends in creating a top notch security organization, and long-term trends that will influence security strategy.

Monday, October 18, 2021 / 12:00 PM - 12:45 PM EDT

Ask the Expert: New Roles and Skills for I&O

The emergence of new infrastructure and application technologies has forced I&O professionals to reassess and recalibrate their role in the organization. Join us to get your questions answered on new roles and skills for I&O, including: automation, public cloud, data engineering, DevOps, security, governance, compliance, monitoring, logging and cost management.

Monday, October 18, 2021 / 12:00 PM - 12:45 PM EDT

Ask the Expert: Promoting and Supporting Innovation (Exclusive to Global Enterprise Executive Experience Attendees)

Jackie Fenn, Distinguished VP Analyst, Gartner

Bring your questions, and your biggest challenges, with you to this interactive session where we'll discuss what works and what doesn’t to promote and support innovation in the global enterprise.

Monday, October 18, 2021 / 12:00 PM - 12:45 PM EDT

CIO Roundtable: Making Hybrid Work a Catalyst for Inclusivity and Not a Tool of Divisiveness

Archana Lamoureux, Sr Executive Partner, Gartner

Clayton Gillett, Executive Partner, Gartner

Hybrid work environments are creating both opportunities and challenges for CIO’s. Join this facilitated peer discussion to share your best practices on expanding the pool of potential resources, skills and talent while also effectively creating a culture of inclusivity versus one of exclusion and isolation.

Monday, October 18, 2021 / 12:00 PM - 12:45 PM EDT

Roundtable: How Can IT Leaders Get to a Business Strategy If It Doesn't Seem to Exist? (Exclusive for Midsize Enterprise)

Alexander Buschek, Sr Director Analyst, Gartner

Roger Caleya, Sr Director Analyst, Gartner

Many CIOs in midsize organizations have a hard time accessing the business strategy. What are your experiences? What can CIOs and IT leaders do to successfully access the business strategy if there seems to be nothing in place?

Monday, October 18, 2021 / 12:00 PM - 12:45 PM EDT

Roundtable: Sharing Your Journey — Pivoting From Pandemic to Recovery

Mark Thostenson, VP, Executive Partner, Gartner

Deke Kassabian, Executive Partner, Gartner

2020 impacted every organization differently, and our return and recovery to the “new normal” will diverge by sector, geography and by individual organization. What returns, what never comes back, when does it start? This roundtable allows you to discuss, share and learn from a group of your peers on traps to avoid and tricks to adopt to get through the recovery and pivot back to growth.

Monday, October 18, 2021 / 01:30 PM - 02:00 PM EDT

Customer Experience Technologies Critical for Success

Ed Thompson, Distinguished VP Analyst, Gartner

Leaders of customer experience (CX) initiatives say that 68% of the CX projects in 2021 involve technology, up from 49% in 2017. We found over 100 technologies that are being used to improve the CX. Yet some technologies have more of an impact than others. This session will look at the range of options available, and then focus on the top 10 that matter most.

Monday, October 18, 2021 / 01:30 PM - 02:00 PM EDT

Establishing Consequential Accountability for Diversity, Equity and Inclusion in IT Leadership

LJ Justice, Principal, Research, Gartner

Many organizations want to improve in diversity, equity, and inclusion — especially in leadership ranks — but progress has been slow for decades. When DE&I is collective accountability, individual leaders often lack the incentives and clarity they need. Join this season to learn how CIOs can set consequential accountability for DE&I for their IT leadership bench.

Monday, October 18, 2021 / 01:30 PM - 02:00 PM EDT

Funding Digital Acceleration

Cesar Lozada, Sr Principal Analyst, Gartner

As CEOs, CFOs and Boards of Directors accelerate and focus investment on digital initiatives, CIOs charged with executing these initiatives find it difficult to secure the necessary funding to propel their organizations. To successfully drive digital acceleration, CIOs must look beyond traditional funding models to match investment with opportunity and achieve their long-term capabilities.

Monday, October 18, 2021 / 01:30 PM - 02:00 PM EDT

Maverick Research: Gartner Global Scenarios 2021 — Why You Should Heal Society First

Frank Buytendijk, Distinguished VP Analyst, Gartner

David Furlonger, Distinguished VP Analyst, Gartner

Forget climate change and COVID-19 recovery for a moment and focus on "social fractures" first. Because if we don't solve those, we can't deal with pandemics and global warming. Social fractures deeply impact every organization, everywhere. In four provocative global scenarios we'll explore what YOU should do to address social fracture, and benefit in the process.

Monday, October 18, 2021 / 01:30 PM - 02:00 PM EDT

Realizing Value From Composable AI Through XOps

Soyeb Barot, VP Analyst, Gartner

As AI becomes an integral part of composable business architectures. Enterprises struggle with harmonizing data, analytics, and AI disciplines, resulting in scalability and operational challenges. The XOps framework (Top 10 trend) helps bring in operational efficiency and economies of scale by ensuring reliability, reproducibility and reusability toward building an augmented digital workspace.

Monday, October 18, 2021 / 01:30 PM - 02:00 PM EDT

Signature Series: The CIO and Technology Executive Agenda for 2022 — How to Master Business Composability

Monika Sinha, VP Analyst, Gartner

COVID-19 changed the way enterprises do business, triggering unprecedented volatility. Existing leadership, and technology principles are ill-suited to thrive in this new world. This year’s CIO and Technology Executive Agenda, drawing from one of the longest running surveys in the world, explores the leadership actions necessary to maximize business value delivery during this period of volatility.

Monday, October 18, 2021 / 01:30 PM - 02:00 PM EDT

The Future of Cloud

Milind Govekar, Distinguished VP Analyst, Gartner

By 2025, cloud computing will be pervasive. Cloud will drive not only technological innovation but also serve as the foundation for business innovation. This presentation will guide IT leaders to develop cloud strategies and present its future evolution to executive leaders, peers and teams.

Monday, October 18, 2021 / 01:30 PM - 02:00 PM EDT

What Workers Want: Take-Aways From the 2021 Gartner Digital Worker Survey

Whit Andrews, Distinguished VP Analyst, Gartner

Gartner surveyed more than 7,000 digital workers about how and where they work and what technology they use. But we asked them not just what they do — but what they want to do! Join this session for a globe-trotting snapshot of demographics, devices, productivity, technologies, trends and more. What you learn in this session will give you insight into worker needs that will amplify your workforce and workplace strategies.

Monday, October 18, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: How to Navigate the Roadmap to Composable Future of Applications

Yefim Natis, Distinguished VP Analyst, Gartner

Once you are determined to build composable applications and strengthen the resilience of your business — you will need to understand what good looks like in composable enterprise. In this Q&A session, learn how to assess, then plan, and track your journey to top-rated composability, agility and resilience.

Monday, October 18, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: Top Strategic Technology Trends

Arun Chandrasekaran, Distinguished VP Analyst, Gartner

Jitendra Subramanyam, VP, Team Manager, Gartner

A follow up from the Signature Series presentation “The Top Strategic Technology Trends for 2022." Bring your questions to this interactive session and take a deeper dive into these trends including — which will have the greatest potential impact to your organization.

Monday, October 18, 2021 / 01:30 PM - 02:15 PM EDT

CIO Roundtable: Share Your Hack − Addressing the Implications of Agility Beyond “Agile delivery” Methods

Carolyn Damon, VP, Executive Partner, Gartner

Cindy Kelly, VP, Executive Partner, Gartner

“Agile” focuses on the rapid delivery of technology solutions. Agility is the speed with which we can pivot or change directions as an organization. 2020 emphasized the need for technology leaders to be able quickly pivot to allow for business continuity. This roundtable provides a facilitated forum to share your “hacks” on what worked and what didn’t in our efforts to learn from 2020 and build “agility” as a sustainable skill.

Monday, October 18, 2021 / 01:30 PM - 02:15 PM EDT

Roundtable: Shifting Power Dynamics of Hybrid — Finding the Balance (Exclusive to Global Enterprise Executive Experience Attendees)

Stephen Smith, VP Analyst, Gartner

The precedents caused by the broad work from home deployments of the last two years have emboldened the workforce to believe that employees should have a much stronger voice when it comes to where and how work gets done. Conflict has already ensued as enterprises attempt to build and announce policies that balance employee desires with business needs. Come prepared to discuss your concerns and solutions to address this shift in power dynamics.

Monday, October 18, 2021 / 01:30 PM - 02:15 PM EDT

Town Hall: Gartner IT Symposium/Xpo Opening Keynote -- A Brazil Perspective (Facilitated in Portuguese)

Cassio Dreyfuss, VP Analyst, Gartner

Claudio Neiva, VP Analyst, Gartner

Join us for an opportunity to engage more deeply in the themes and concepts presented in today’s Gartner Opening Keynote: Where Next — Technology Leadership in a World Disrupted. This town-hall-style session, presented and moderated in Portuguese, will include a panel of experts sharing insights and responding to attendee questions.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Composable Customer Experiences — An Approach to Becoming an Agile and Resilient Retailer

Miriam Burt, Managing Vice President, Gartner

The pandemic has taught retailers that they need to be "composable" to be agile and resilient to deliver more efficient and effective customer experiences for competitive advantage. This session will focus on how modularity will enable retailers to rearrange and reorient to compose an agile and resilient response to internal or external factors, like a shift in customer values or a sudden change in the supply chain.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Energy and Utilities: Technology Leadership in a Energy World Disrupted

Zarko Sumic, Distinguished VP Analyst, Gartner

Energy transition creates rapid uptake of new energy products and services driving creativity anywhere by hybrid teams and composable thinking. New ecosystems are forming to enable collaboration, compelling leaders to adopting network-friendly workflows. Energy companies must reach beyond traditional operating models to enable intelligent operation, autonomous decisions, and leverage digital technologies for innovation, efficiency and resilience.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Financial Services 2025: Master the New Rules to Maximize Growth

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

Nicole Sturgill, VP Analyst, Gartner

The already fast pace of the financial services industry accelerated in the last 2 years, changing the norms, experiences and expectations for customers, employees and society. Gartner expects an even more dynamic financial services environment in 2025. Growth will require executives not only maintain customer consumer trust and be compliant, but also to master the societal changes that will drive business. Join this session to learn how your leadership vision and strategic technology initiatives should address these new rules to maximize financial services growth.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Government: Transforming to Serve Disrupted Societies

Cathleen Blanton, VP Analyst, Gartner

Responding to the challenges and demands of our post-pandemic, digital era requires that government reinvent service delivery. CIOs must mentor and inspire mission leaders to reimagine how all government employees deliver value to disrupted industries, ecosystems and societies.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Manufacturing: "Where Next": What the Future of Work Will Really Look Like

Michelle Duerst, VP Analyst, Gartner

Our keynote discussed "Where Next" as we explore where work gets done, business value is generated, workloads are processed, and innovation happens. This session will bring that more into focus with specific contextualization about what this will mean to three main manufacturing sectors: automotive, consumer goods, and industrial.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Where Next: Building the Future of Education

Jan-Martin Lowendahl, Distinguished VP Analyst, Gartner

As crises and disruption become more frequent, and as the demands of a changing society and economy shift, higher education needs to become more composable. Composability will be a key characteristic of those institutions that will thrive through agility and resilience This session will focus on how CIOs can lead their institutions toward a composable and flourishing future.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Healthcare: Where Next — Strategic Opportunities and Implications

Jeff Cribbs, VP Analyst, Gartner

The future is rife with new possibilities forged in the disruption of 2020. To seize them, adaptability is essential for healthcare and life science organizations. Attend this session to assess your ambition and understand how to utilize networks, ecosystems and automation to achieve your goals moving forward.

Monday, October 18, 2021 / 03:00 PM - 03:30 PM EDT

Executive Insights: Building an Ecosystem to Drive Meaningful Transformation

Teddy Bekele, CTO, Land O'Lakes

Join this case study presentation to learn more about how Land O’ Lakes (LOL) is transforming itself and the industry by creating a digital ecosystem. This ecosystem is comprised of several partners inside and outside of the ag industry equipping crop input retailers and farmers with data-driven insights and "smart" farming tools.

Monday, October 18, 2021 / 03:00 PM - 03:45 PM EDT

Town Hall: Gartner IT Symposium/Xpo Opening Keynote

Daryl Plummer, Distinguished VP Analyst, Gartner

Hung LeHong, Distinguished VP Analyst, Gartner

Rita Sallam, Distinguished VP Analyst, Gartner

Join us for an opportunity to engage more deeply in the themes and concepts presented in today’s Gartner Opening Keynote: Where Next -- Technology Leadership in a World Disrupted. This moderated, town hall-style session will include a panel of experts sharing insights and responding to attendee questions.

Monday, October 18, 2021 / 03:00 PM - 04:00 PM EDT

CIO Leadership Exchange: CIO Leadership When Information and Technology Becomes an Executive Team Sport!

Christian Anschuetz, Sr Executive Partner, Gartner

Darren Sawyer, Sr Executive Partner, Gartner

Irving Tyler, Distinguished VP Analyst, Gartner

Mark Thostenson, VP, Executive Partner, Gartner

Kathleen Ameche, VP, Executive Partner, Gartner

Do you have a clear approach to achieving digital transformation and successful technology delivery democratization? To achieve digital acceleration, all CxOs must become accountable for technology decisions and management. This interactive session will explore how democratization of technology leadership and delivery is taking shape. Collaborate with CIO peers on the opportunities and challenges of this next evolution of technology delivery.

Monday, October 18, 2021 / 03:00 PM - 04:00 PM EDT

CIO Workshop: Pivoting Your Personal Leadership Style for the New Normal

Michael Carraway, Sr Executive Partner, Gartner

Dan Fallon, Executive Partner, Gartner

The pandemic has dispelled many long-held beliefs in how works gets done and CIO’s are faced with the dilemma of evaluating their leadership style to successfully address a fundamentally different world. In this workshop CIO’s will leverage the Gartner IT Leadership Competency Tool to help identify which competencies may need to Pivot for the Future in order to effectively address to challenges of hybrid work.

Monday, October 18, 2021 / 03:00 PM - 04:00 PM EDT

CIO Workshop: The Hybrid Future − Creating "Psychological Safety"

Marc Andonian, VP, Executive Partner, Gartner

The “hybrid future” will bring new challenges in leaderships styles creating a sound working environment. This workshop will provide CIO’s with additional tools and perspectives to create an environment that encourages, recognizes and rewards individuals for their contributions and ideas by making individuals feel safe when taking interpersonal risks.

Monday, October 18, 2021 / 03:00 PM - 04:00 PM EDT

Contract Negotiation Clinic: Microsoft

The complexity of Microsoft's licensing models, with the number of options and use rights to be considered, creates challenges for effective negotiations of Microsoft Enterprise Agreement contracts and renewals. This clinic will guide customers to understand these complexities and plan an effective negotiation strategy.

Monday, October 18, 2021 / 03:00 PM - 04:00 PM EDT

Contract Negotiation Clinic: SAP

SAP continues to facilitate its transition to the S/4HANA ERP, promote indirect and digital access adoption, and drive cloud services’ growth. This interactive clinic will help sourcing, procurement and vendor management leaders develop a negotiation strategy and leverage tactics to mitigate risk and maximize deal value.

Monday, October 18, 2021 / 03:45 PM - 04:15 PM EDT

Gartner's View of Usual (Strategic Vendors) and Unusual Suspects

Frances Karamouzis, Distinguished VP Analyst, Gartner

Every CIO's perpetual challenge is driving results through vendor relationships and partnerships. The business impact of strategic vendors and markets dynamics is a constant, and can be unforgiving. In this presentation, Gartner views, insights and predictions across the vendors such as Amazon, Google, Microsoft, Salesforce, SAP, Oracle, ServiceNow, Adobe, Baidu, Tencent and critical up and coming markets.

Monday, October 18, 2021 / 03:45 PM - 04:15 PM EDT

Seven Future AI Scenarios

Pieter den Hamer, Sr Director Analyst, Gartner

Artificial Intelligence is only just beginning. Given all the innovations taking place — from composite AI to neuromorphic hardware — and concerns about the responsible use of AI, how will AI continue to impact your organization and society? In this presentation we will discuss seven future AI scenarios, providing insights about what to focus on in the short term and what to realistically expect in the long term.

Monday, October 18, 2021 / 03:45 PM - 04:15 PM EDT

The MSE CIOs Future Operating Environment

Mike Cisek, VP Analyst, Gartner

This session will provide information on the emerging trends and technologies that will become common place in midsize environments. Attendees will see what technologies midsize enterprises are planning on adopting for the future.

Monday, October 18, 2021 / 03:45 PM - 04:15 PM EDT

Top Five Reasons CIOs Should Care About Blockchain

David Furlonger, Distinguished VP Analyst, Gartner

The global focus on new forms of money and the pressure to digitally accelerate out of COVID-19 raises the stakes for CIOs to pursue and implement innovative solutions, in particular Blockchain. This session will provide the big reasons why you should care about Blockchain and its related capabilities. We will explain how to capture its true potential as a game-changing, technology-enabled business opportunity.

Monday, October 18, 2021 / 03:45 PM - 04:15 PM EDT

Total Experience Is Your Differentiator in the Digital Experience Economy

Jason Wong, Distinguished VP Analyst, Gartner

Total experience (TX) is a strategy that creates superior shared experiences by interlinking multiexperience (MX), customer experience (CX), employee experience (EX) and user experience (UX). CIOs must lead a TX strategy because customer and employee experiences have become more mobile, virtual and distributed. Join the session to know how TX improves experiences to achieve transformed business outcomes.

Monday, October 18, 2021 / 03:45 PM - 04:15 PM EDT

Treat Cybersecurity as a Business Decision

Paul Proctor, Distinguished VP Analyst, Gartner

Many current approaches to cybersecurity are falling short of their promise to deliver including risk appetite statements, quantification, and throwing money at the problem. Treating cybersecurity as a business decision puts it in a business context and engages business decision makers to choose how much protection they want and how much they want to spend.

Monday, October 18, 2021 / 03:45 PM - 04:15 PM EDT

Use Cloud to Set Your Organization's Digital Ambition

Milind Govekar, Distinguished VP Analyst, Gartner

CIOs should now leverage cloud to set their organizations digital ambition, beyond the traditional use of cloud for agility, and potential cost efficiency. Learn how cloud can be used not just to improve current business models but create new business models, products and services. This session will also help identify the road blocks in your path and how to avoid them.

Monday, October 18, 2021 / 03:45 PM - 04:15 PM EDT

Women and Diversity in Leadership: Fighting for What We Are Worth

Christie Struckman, VP Analyst, Gartner

Women and people of color are often reminded that we don't fit the stereotype of a person working in technology. How do we dispel this myth and get the respect, promotions and positions that are well deserved in an environment or field where they are underrepresented?

Monday, October 18, 2021 / 03:45 PM - 05:30 PM EDT

Research Discussion: Business Architecture 2.0 - Improve Digital Investment Decisions

Miles Gibson, VP, Research, Gartner

Business stakeholders increasingly engage in autonomous digital investments, which has led to a rising need for business architecture (BA) tools and techniques to inform investment planning and prioritization decisions. This session is geared toward chief enterprise architect attendees and offers advice and examples of how to adapt traditional BA practices to help business partners make informed and accurate decisions, faster.

Tuesday, October 19, 2021 / 10:00 AM - 10:45 AM EDT

Global Enterprise Research Perspectives (Exclusive for Global Enterprise Executive Experience Attendees)

Val Sribar, Senior Vice President, Gartner

Join Val Sribar, head of Gartner's CIO Research Group, for this interactive session where you will get an early preview of new research and have a chance to shape our agenda for Global Enterprises for 2022 and beyond.

Tuesday, October 19, 2021 / 10:00 AM - 10:45 AM EDT

Midsize Enterprise Session: Leading Culture Change and Driving Real Business Outcomes (Exclusive to Midsize Enterprise Attendees)

Alexander Buschek, Sr Director Analyst, Gartner

Midsize Enterprise CIOs and IT Leaders have more momentum now than ever to drive digital transformation that will directly enable real business outcomes, but many must first tackle culture change before they can accelerate their vision. This interactive session will discuss practical ways to lead this culture change and reach greater levels of success for the entire enterprise.

Tuesday, October 19, 2021 / 10:00 AM - 10:45 AM EDT

Public Sector Session: Top 10 Government Technology Trends for 2021

Rick Howard, VP, Team Manager, Gartner

Wes Osborne, Area VP, Gartner

Government leaders continue to face an array of evolving challenges driven by the ongoing COVID-19 pandemic. For their part, public sector CIOs can help address these challenges by linking business capabilities to technology investments that accelerate the pace of digital innovation. This session provides an overview of Gartner’s top business and technology trends impacting government performance and provides CIOs with a framework to connect I&T strategy with improved outcomes.

Tuesday, October 19, 2021 / 10:00 AM - 10:45 AM EDT

Public Sector Session: Developing the Business Case for Enterprise Data Governance in State and Local Government

David Mayer, Leadership Partner, Gartner

The global pandemic has had a significant impact on both the private and public sector. As a result, many state and local governments are focused on how to leverage data to be more impactful, improve decision making and deliver better outcomes for their constituents. Join us as we explore how to address the ongoing challenges state and local government leaders encounter when implementing a data program. We’ll discuss how to build a business case for data governance, how to establish data quality management and how to measure data governance process improvements to better demonstrate ROI. Bring your questions, and learn from those posed by your peers.

Tuesday, October 19, 2021 / 11:00 AM - 11:45 AM EDT

Guest Keynote

Details coming soon!

Tuesday, October 19, 2021 / 12:00 PM - 12:30 PM EDT

Adopt Agile Learning to Upskill Your Employees for What’s Next

Graham Waller, Distinguished VP Analyst, Gartner

As the volume and velocity of digital disruption accelerates, traditional training can’t keep pace leaving employees behind and enterprises riddled with skills gaps. This session will cover proven agile learning practices that increase the speed and effectiveness of upskilling in the flow of delivering your most critical digital initiatives.

Tuesday, October 19, 2021 / 12:00 PM - 12:30 PM EDT

Applying the Fundamentals of Customer Experience

Dayna Ford, Sr Director Analyst, Gartner

This session will cover the fundamentals of customer experience including what it is, measuring it, getting your organization started on it, understanding your customers, and other topics foundational to customer experience. It will explain some of the key customer experience tools like personas and customer journey maps, and will illustrate “what good looks like” for them and others.

Tuesday, October 19, 2021 / 12:00 PM - 12:30 PM EDT

Change Agent Tactics to Thrive in an Ambiguous World

Sean Bankston, Director, Advisory, Gartner

As CIOs and IT leaders, you know all the details about what is changing. But, that understanding rarely cascades into the enterprise. A transformation initiative won’t succeed if those impacted don’t understand the change and how it will affect them. In this session, you will leave with six tactics to use now and make your change initiative a success.

Tuesday, October 19, 2021 / 12:00 PM - 12:30 PM EDT

Focus Your Digital Workplace Strategy on Making Work Happier, Faster and Smarter Now

Michael Woodbridge, Sr Director Analyst, Gartner

2020 elevated the value of the digital workplace to mission critical after decades of declining strategic value in workplace IT. CIO's must embrace and act upon this newfound importance and willingness to change to redefine how work is done. There has never been a better opportunity to make the digital workplace of the future a happier, faster and smarter one. This session breaks these lofty aspirations down into reality and actions.

Tuesday, October 19, 2021 / 12:00 PM - 12:30 PM EDT

Signature Series: Gartner’s Top Strategic Predictions for 2022 and Beyond: Leveraging What We Have Learned

Daryl Plummer, Distinguished VP Analyst, Gartner

After a year of uncertainty, "impact" will be the watchword of 2022 as companies try to show stronger value and greater flexibility in recovery. Those who emerged ready to apply what was learned toward mining the next innovation will enjoy the calm after the storm.

Tuesday, October 19, 2021 / 12:00 PM - 12:30 PM EDT

Hybrid Everything: Reinventing How We Work, Interact, and Live Life

Hung LeHong, Distinguished VP Analyst, Gartner

The postpandemic period provides a rare opportunity to reinvent a “forever hybrid” world - and CIOs play a crucial role. How should enterprises engage with customers? What are the new ways of working ? How will life activities like exercising, learning, and watching sports be re-invented? Don't settle for thinking that hybrid = remote + onsite. This session will push you to reinvent the hybrid equation.

Tuesday, October 19, 2021 / 12:00 PM - 12:30 PM EDT

Maverick* Research: Digital Humans Will Drive Digital Transformation

Marty Resnick, VP Analyst, Gartner

A digital human economy provides the opportunity for a new digital ecosystem, underpinned by technology that brings individuals and organizations together to innovate and interact in new ways. This session will focus on enabling organizations to differentiate and compete in the world of digital humans.

Tuesday, October 19, 2021 / 12:00 PM - 12:30 PM EDT

Roadmap to Modernizing Your Integration Platform

Abhishek Singh, Principal Analyst, Gartner

This session will talk about the roadmap/steps that software engineering leaders should be taking in order to modernize their existing integration platform and move to iPaaS.

Tuesday, October 19, 2021 / 12:00 PM - 12:45 PM EDT

Ask the Expert: 2022 CIO and Technology Executive Agenda

Janelle Hill, Distinguished VP Analyst, Gartner

Monika Sinha, VP Analyst, Gartner

A follow-on from the Signature Series presentation “2022 CIO and Technology Executive Agenda — How to Master Business Composability." In this interactive session, attendees have the opportunity to explore the factors that enable enterprises to master business composability.

Tuesday, October 19, 2021 / 12:00 PM - 12:45 PM EDT

Ask the Expert: Insider Risk – How to Protect From the Risk Within (Exclusive to Midsize Enterprise)

Paul Furtado, Sr Director Analyst, Gartner

Organizations commonly focus a large portion of their security strategy, time and budget around potential outside cyber threats. However, insider threats also pose significant risk. Defending against these threats should not be overlooked. Bring your questions about insider risk scenarios, indicators of compromise and mechanisms to mitigate this risk to this interactive session and learn from those posed by your peers.

Tuesday, October 19, 2021 / 12:00 PM - 12:45 PM EDT

CIO Roundtable: CIO Leadership Journey − Shifting From Running IT to Leading the Digital Platform

Scott Mairs, Executive Partner, Gartner

Rick Varner, Sr Executive Partner, Gartner

CIO’s have experienced a rapid evolutionary shift from running an IT organization to leading a digital platform. This shift is driving changes in style, behavior, and leadership required to emerge from the back office to the center stage of business operations. This roundtable discussion will focus on the leadership and style changes, best practices and impacts associated with this evolution.

Tuesday, October 19, 2021 / 12:00 PM - 12:45 PM EDT

Women in IT Roundtable: Forget Work-Life Balance, How Do We Win at Both Work and Life in a Hybrid World?

Izella Dornell, VP, Executive Partner, Gartner

Erin Griffin, VP, Executive Partner, Gartner

Debra Christmas, Sr Executive Partner, Gartner

What is the landscape now with the new “normal hybrid” work environment? Join in the discussion focusing on women in leadership and their ability to achieve this work-life balance while working remote.

Tuesday, October 19, 2021 / 12:00 PM - 12:45 PM EDT

Roundtable: How Is Hybrid Impacting Your Talent Strategy?

Kathleen Ameche, VP, Executive Partner, Gartner

Sandra Donatelli, Sr Executive Partner, Gartner

It is now clear that remote work is viable for many workers, that the workforce will likely not return to prepandemic and that a hybrid workforce will remain. This shift has forced IT Leaders to rethink where, when, and how work gets done. This interactive session allows you to share, and learn, with your peers what has worked and what has not in the development of a hybrid talent approach.

Tuesday, October 19, 2021 / 01:30 PM - 02:00 PM EDT

Crossroads: Should You Pay the Ransom?

Paul Proctor, Distinguished VP Analyst, Gartner

Sam Olyaei, Director Analyst, Gartner

Join us for a thought provoking conversation as Gartner experts consider, discuss and debate two sides of this provocative question.

Tuesday, October 19, 2021 / 01:30 PM - 02:00 PM EDT

Data Management Evolves to “Always Active-Always On”

Mark Beyer, Distinguished VP Analyst, Gartner

Millions of sensors, devices and systems collecting data from operations demand even more data preparation, validation, assurance and trust than ever before. The integrity of decisions is subjected to societal judgment and financial analysis and it's no longer acceptable just to add more hands to the task. Augmented data management can help now and will evolve through 2025 to an always on, active metadata enabled approach.

Tuesday, October 19, 2021 / 01:30 PM - 02:00 PM EDT

Signature Series: Future of Work Reinvented

Graham Waller, Distinguished VP Analyst, Gartner

This session will clarify Gartner's latest research position and advice to CIOs on the future of work.

Tuesday, October 19, 2021 / 01:30 PM - 02:00 PM EDT

How to Transform Your I&T and Enterprise Operating Models to Achieve Growth and Enterprisewide Competitive Advantage

Donna Scott, Distinguished VP Analyst, Gartner

69% of respondents in Gartner's board of directors survey are accelerating their digital business initiatives. Yet, our research shows major gaps in existing enterprise and I&T operating models preventing or delaying success. This session provides a path to a success through transformation of the operating models.

Tuesday, October 19, 2021 / 01:30 PM - 02:00 PM EDT

KPIs for Digital Funding: How to Measure the Success of Your Digital Investments

Srinath Sampath, Sr Director Analyst, Gartner

As digital business and funding accelerates, organizations are reasonably unwilling to wait for years to assess success or failure. There are no perfect set of metrics that could tell you today how your investments will pan out. Yet organizations could use leading indicators as early-warning and course correction signals to retest their assumptions and chart a different path when the need arises.

Tuesday, October 19, 2021 / 01:30 PM - 02:00 PM EDT

Seven Characteristics for CIOs to Stand Out as the Top Digital Leader

Apoorva Chhabra, Principal Analyst, Gartner

CIOs must take specific actions to reset priorities and assess their current leadership competencies to turn every challenge into an opportunity for self-development and play a broader role in accelerating digital business growth.

Tuesday, October 19, 2021 / 01:30 PM - 02:00 PM EDT

Supporting a Flexible Midsize Enterprise IT Operating Model

Christopher Mixter, VP, Research, Gartner

Midsize enterprises were remarkably responsive in 2020, quickly adapting to shifts in work and business strategy. Sustaining those gains as the world “returns to normal” will be a major challenge for midsize enterprise CIOs. Organizing IT around flexible responsibilities, flexible teams, and flexible technologies will be critical to preparing for the future.

Tuesday, October 19, 2021 / 01:30 PM - 02:00 PM EDT

When Strategy Meets Reality — Managing Execution in a Volatile World

Ian Cox, Sr Director Analyst, Gartner

So, you have emerged from the pandemic with a new strategy and renewed optimism. One thing you can be certain of is that your strategy will be challenged by the volatility and uncertainty of the real world. To build and maintain momentum, your strategy will need to adapt to the future as it unfolds. This session provides CIOs with the practical steps and tools they will need to successfully manage execution in a volatile world.

Tuesday, October 19, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: Advance Your AI for Strategic Impact

Whit Andrews, Distinguished VP Analyst, Gartner

Adoption of AI has exceeded 25% in major enterprises. Even so, many organizations seek to employ it more widely in multiple business units as an aspect of commonplace enterprise life. Bring your questions to this interactive session and explore the key habits you can develop in your organization that will deliver more success.

Tuesday, October 19, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: Gartner’s Top Strategic Predictions for 2022 and Beyond

Daryl Plummer, Distinguished VP Analyst, Gartner

A follow up from the Signature Series presentation “Gartner's Top Strategic Predictions 2022 and Beyond." Bring your questions to this interactive session and take a deeper dive into these predictions including the ones you feel will have the greatest potential impact to your organization or industry.

Tuesday, October 19, 2021 / 01:30 PM - 02:15 PM EDT

Women CIO Roundtable: Innovate – Failure Is the New Success

Erin Griffin, VP, Executive Partner, Gartner

Debra Christmas, Sr Executive Partner, Gartner

Izella Dornell, VP, Executive Partner, Gartner

Organizations and people are great at talking about their successes, but what about their failures? Failure can hold people and organizations back. But failure is also where valuable lessons can be learned, where change and growth can occur, and where a foundation for future success and resiliency can be laid. Let’s learn from our peers how they encountered, dealt with, and grew from, past failures. All eligible attendees are welcome to engage in this open dialogue.

Tuesday, October 19, 2021 / 01:30 PM - 02:15 PM EDT

Roundtable: The Customer Experience Revolution — Your Secrets to Success

Chris Teumer, Executive Partner, Gartner

Mark Kenneth, Executive Partner, Gartner

Shifting consumer trends in 2020 led to a “customer experience revolution.” Customer experience (CX) leaders say that 68% of the CX projects in 2021 involve technology, up from 49% in 2017 increasing the demand on IT organizations. Discuss and share with your peers your success in addressing the impacts to technology organizations, traps to avoid and best practices to survive the revolution.

Tuesday, October 19, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: The CIO and Technology Executive Agenda for 2022 -- A Brazil Perspective (Facilitated in Portuguese)

Cassio Dreyfuss, VP Analyst, Gartner

COVID-19 changed the way enterprises do business. This interactive session will discuss how Brazilian CIOs are driving actions to achieve business composability based on the findings in our CIO and Technology Executive Agenda. The session will be facilitated in Portuguese.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Healthcare: Applying Strategic Technologies

Michael Shanler, Distinguished VP Analyst, Gartner

Digital tools are now pervasive in healthcare and life sciences, and their use to drive engagement, efficiency and ecosystem connections grew exponentially amid the pandemic. Learn which strategic technologies will most affect the industry, and what business and technology leaders must do to harness them successfully.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Banking: Explainable AI — Addressing AI's Crisis of Trust

Moutusi Sau, VP Analyst, Gartner

As banking and investment companies begin to think about new and better ways to serve customers, there are significant opportunities for innovation using data and AI. However, it’s imperative that CIOs identify the risks and make responsible AI strategic decisions.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

CIO Panel: Overcoming Diversity Challenges - Getting to CIO and Beyond

Gene Alvarez, Distinguished VP Analyst, Gartner

Hans Brown, Global Head of Enterprise Innovation, BNY Mellon

Lucia Soares, Managing Director and Global Investment Resources CIO, Carlyle

Macario Gallegos, SVP of IT & CIO, Seminole Hard Rock Support Services, LLC

Diversity challenges come in many forms. Issues of race, color, creed, sex, and sexual orientation are at the forefront of organizations. However, CIOs can face many other diversity challenges such as building a diverse culture and teams and diverse business and IT skill sets. How to prioritize and act on all these challenges and more will be the determining factor of success. This panel of CIOs will provide their views on these challenges and much more.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Manufacturing: Top Strategic Technology Trends

Mike Ramsey, VP Analyst, Gartner

It's not just about being able to compete in a global market, but to understand what will truly set you apart. This session will focus on the trends impacting different manufacturing sectors: automotive, consumer goods, and industrial.
But this isn't just about seeing what will impact your specific sector, but getting ideas on how to learn from each to truly have a competitive advantage.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Oil and Gas: Top Technology Trends

Rich McAvey, Distinguished VP Analyst, Gartner

In response to the energy transition and other disruptors, oil and gas companies are adopting a broader spectrum of business strategies and evolving operating models. This session outlines how key trends are playing out, helping you keep IT capabilities in sync with evolving business operating models.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Three Technology Traps That Will Land Insurers in Serious Trouble

Sham Gill, VP Analyst, Gartner

The digital acceleration gear shift requires insurance CIOs to embrace the need for pace and build agility to get to value faster. As insurance CIOs accelerate adoption of new technologies they risk falling into three major traps that could land them in serious trouble. CIOs attending this session will get insights into the three traps and practical advice on how mitigate the risks.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Top Trends Shaping Utility Sector During Energy Transition

Lloyd Jones, Sr Director Analyst, Gartner

The impact of the energy transition and the pandemic upheaval are setting the stage for a new business and operating environment for utilities. Utilities have entered a decade of deep redesign that pervades every aspect of the business requiring new capabilities and new technologies. This track will help utility stakeholders to develop a forward looking I&T strategy for the sustainable future.

Tuesday, October 19, 2021 / 03:00 PM - 03:30 PM EDT

Government: Using Technology Trends to Serve the “Everything Citizen”

Alia Mendonsa, Sr Director Analyst, Gartner

Citizen expectations for modern government services keep on rising. But a major challenge governments are grappling with is they cannot rely on just a single citizen persona to target and serve. Gartner's government trends can be used as building blocks to better serve citizens that have different, even seemingly conflicting, expectations for service delivery.

Tuesday, October 19, 2021 / 03:00 PM - 04:00 PM EDT

CIO Leadership Exchange: Transform Your IT Operating Model to Accelerate Your Digital Business Initiatives

Donna Scott, Distinguished VP Analyst, Gartner

David Meredith, VP, Executive Partner, Gartner

Every entity wants to leverage digital to create new value, competitive advantage, happier customers and constituents and drive growth. This highly interactive, discussion-based session will highlight what actions CIOs can take to enable more entrepreneurial, innovative and collaborative approaches towards the digital ambition, both within IT itself and across the enterprise. Join your peers to share experiences and identify best practices for transforming your operating model and enterprise capabilities for digital.

Tuesday, October 19, 2021 / 03:00 PM - 04:00 PM EDT

CIO Workshop: Building an Operating Model for the Future

Douglas Wood, Sr Executive Partner, Gartner

Tom (Rad) Radkiewicz, Sr Executive Partner, Gartner

2020 saw an acceleration in digital technology adoption, major shifts in the way work gets done combined with huge shifts in customer & business expectations. CIO’s must adapt their operating model to address these shifts and expectations. This workshop will address/focus on: why changing the operating model is a must, what the key focus areas that should be addressed, and how to address the top points of pain.

Tuesday, October 19, 2021 / 03:00 PM - 04:00 PM EDT

CIO Workshop: Pivoting Your Personal Leadership Style for the New Normal (repeat)

Michael Carraway, Sr Executive Partner, Gartner

Dan Fallon, Executive Partner, Gartner

The pandemic has dispelled many long-held beliefs in how works get done and CIO’s are faced with the dilemma of evaluating their leadership style to successfully address a fundamentally different world. In this workshop, CIO’s will leverage the Gartner IT Leadership Competency Tool to help identity which competencies may need to Pivot for the Future in order to effectively address to challenges of hybrid work.

Tuesday, October 19, 2021 / 03:00 PM - 04:00 PM EDT

CIO Workshop: The Midsize Enterprise CIO’s Guide to Presenting to the Board (Exclusive for Midsize Enterprise Attendees)

Heather Colella, VP Analyst, Gartner

Informal and formal conversations with the executive team and board of directors are more common than ever for MSE CIOs. During this session attendees will:
- become familiar with the 2022 board perspective,
- be given a board framework to shape your next board conversation and
- will learn how storytelling is used to anchor board conversations.

Tuesday, October 19, 2021 / 03:00 PM - 04:00 PM EDT

Contract Negotiation Clinic: Optimize Your IBM Negotiations Using Gartner’s T4 Methodology

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

This interactive clinic will illustrate Gartner’s four-step approach called “T4” (T1: Tactics; T2: Templates; T3: Terms and Conditions; T4: Timing) to educate attendees on the importance of and how to “vendorize” negotiations specific to IBM. Attendees will have access to ready-to-use worksheets of IBM-specific negotiation tips, tactics, and “tricks” along with customized checklists, templates, and proposal analysis steps to optimize IBM deals.

Tuesday, October 19, 2021 / 03:00 PM - 04:00 PM EDT

Contract Negotiation Clinic: Oracle

CIOs often find negotiating with Oracle a challenge. This clinic will help you to navigate the key trends, protect against issues and manage costs by addressing how to negotiate the best possible Oracle contract, how to uncover hidden costs and audit risks, and how to maximize leverage during your Oracle negotiations.

Tuesday, October 19, 2021 / 03:45 PM - 04:15 PM EDT

CEO Conflict Management Approaches, and How CIOs can Best Deal With Them

Tina Nunno, Distinguished VP Analyst, Gartner

This session is based on Gartner's CEO survey, and over 400 responses. CEOs were asked their primary approaches to resolving conflict among members of the executive team. Five different approaches were analyzed, looking at the pros, the cons and the politics. CIOs can develop strategies to help them make the most of their CEOs conflict approach.

Tuesday, October 19, 2021 / 03:45 PM - 04:15 PM EDT

CIO's Strategy Guide to Navigating the Quantum Computing Hype

Chirag Dekate, VP Analyst, Gartner

Quantum computing is currently rising on the Hype Cycle and threatens to become one of the most impactful disruptions in the modern era. Early quantum computing pioneers are devising successful initiatives. We identify the five key elements of successful quantum initiatives are explored in this session complete with case studies.

Tuesday, October 19, 2021 / 03:45 PM - 04:15 PM EDT

How to Depoliticize Project Prioritization With Decision Framework

Anthony Henderson, Sr Director Analyst, Gartner

Deciding between two initiatives becomes political as stakeholders battle for resources to achieve their objectives. This presentation discusses how can:
- Neutralize politics by introducing an objective framework for technology investments
- Apply a set of principles that will institutionalize the decision framework and sustain quality decision making through executive transitions

Tuesday, October 19, 2021 / 03:45 PM - 04:15 PM EDT

Maverick* Research: Pursuing a 360-Degree View of Your Customer? Time for a 180!

Lizzy Foo Kune, VP Analyst, Gartner

Benjamin Bloom, VP Analyst, Gartner

Pursuing a "360 degree view of the customer" is complex. Why? It's a mess of expensive technology investments with overlapping functionality. Through lessons learned from the past 20 years of investment in this high-growth, hyped-up space, you will learn:
- How past pursuits of unified data such as CRM and Master Data Management have failed us
-Whether to pursue "360 degrees" or a subset of that
-How to measure and evaluate progress

Tuesday, October 19, 2021 / 03:45 PM - 04:15 PM EDT

Outlook for Privacy, 2022

Bart Willemsen, VP Analyst, Gartner

The future of privacy is now. Amidst an unprecedented set of innovations, driven by a global move to maturing privacy and data protection legislation, consumers' demand for active protection of privacy continues. Looking for minimum compliance leads to risk and opportunity oversight. This session deals with upcoming challenges in privacy, the global state of the landscape, and the tools for a mature, value-creating privacy program.

Tuesday, October 19, 2021 / 03:45 PM - 04:15 PM EDT

Seven Disruptions You Might Not See Coming: 2021-2026

Daryl Plummer, Distinguished VP Analyst, Gartner

Disruptions are fundamental shifts in something. They create lasting change that does not tend to die away unless disrupted by something else. CIOs must embrace the notion that disruption will continue and become more frequent. This will decide who leads and who follows. This presentation examines 7 disruptions that are closer than you might think and should be on the CIO's strategic radar.

Tuesday, October 19, 2021 / 03:45 PM - 04:15 PM EDT

The 5G Scenario

Nick Jones, Distinguished VP Analyst, Gartner

5G promises wide area networking to compete with Wi-Fi, ultra-low latency for machines and robots, private networks, slicing, IoT, location tracking and other new features. Telcos will become low-latency cloud providers delivering new devices and services to consumers and business. But the promise isn't yet reality. We cut through the hype to explain 5G's roadmap, and where it will — and won't — change your business.

Tuesday, October 19, 2021 / 03:45 PM - 04:30 PM EDT

ESG: What Boards Want CIOs to Know and Do

Kristin Moyer, Distinguished VP Analyst, Gartner

Stakeholder pressure is driving the growth in board attention on environmental, social and governance (ESG) issues. CIOs should verse themselves on what ESG is and how it's different from sustainability and CSR. And CIOs should be prepared to inject data and insight that will help the enterprise improve access to capital, cost of capital, operating costs and ultimately stock performance.

Tuesday, October 19, 2021 / 03:45 PM - 05:30 PM EDT

Research Discussion: The New Model for Democratized Technology Delivery

Jaime Capella, Distinguished VP, Research, Gartner

Christopher Mixter, VP, Research, Gartner

Technology work, once the sole purview of dedicated IT shops, has become democratized. Unfortunately, many CIOs are still wedded to traditional divisions, ways of working and task-specializations that are no longer effective. This meeting will help CIOs navigate the journey toward a new technology model for the enterprise.
Questions this meeting will address:
• How are technology responsibilities being redistributed across the enterprise?
• What are progressive CIOs doing to build more and better technology leaders outside of IT?
• How does the role of the CIO change when technology work becomes democratized?

Tuesday, October 19, 2021 / 04:30 PM - 05:00 PM EDT

Exclusive Interview

Details coming soon!

Wednesday, October 20, 2021 / 10:00 AM - 10:45 AM EDT

Global Enterprise Research Perspectives: Can You Be Too Digital? (Exclusive to Global Enterprise Executive Experience Attendees)

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

Mandi Bishop, VP Analyst, Gartner

Brad Holmes, Managing Vice President, Gartner

Digital acceleration in response to the COVID-19 pandemic was necessary, but as digital-first became digital-only, was it also reckless? In this interactive session, we will explore how to recognize potential challenges with digital access, education and use, and how to maximize business performance through digital sensitivity.

Wednesday, October 20, 2021 / 11:00 AM - 11:45 AM EDT

Guest Keynote: Defend Today, Secure Tomorrow: A Conversation with Christopher Krebs

Christopher Krebs, Founding partner of the Krebs Stamos Group,

Join us for a fascinating conversation with Chris Krebs, former Director of the Department of Homeland Security’s Cybersecurity & Infrastructure Agency (CISA), on how CIOs and IT leaders can prepare for and address the unprecedented challenges of cybersecurity.

Wednesday, October 20, 2021 / 12:00 PM - 12:30 PM EDT

3 Criteria Shape Your Optimal Future Enterprise Operating Model

Janelle Hill, Distinguished VP Analyst, Gartner

Has your organization identified a great digital innovation to take to market? Chances are that your innovative digital products and services will challenge existing business operations. Resolving this conflict requires a redesign of the enterprise operating model. Applying three criteria will help CIOs and business executives shape an optimal future enterprise operating model.

Wednesday, October 20, 2021 / 12:00 PM - 12:30 PM EDT

Get Ready for the Carbon Flip

Richard Hunter, Distinguished VP Analyst, Gartner

This presentation addresses the long-term view of climate change mitigation, beginning now and extending through 2050. The "carbon flip" is the point in time where bodies politic worldwide commit resources on the scale of tens of trillions of $US dollars to managing climate change, and will precede roughly 20 years of intensive infrastructure replacement WW. Enterprises can begin now to prepare.

Wednesday, October 20, 2021 / 12:00 PM - 12:30 PM EDT

Go-To Techniques of the Innovation Heavyweights

Tsuneo Fujiwara, VP Analyst, Gartner

We present go-to techniques of the innovation heavyweights as shared in our innovation case study spotlight series and “prism” infographic. Providing CIOs with go-to techniques they can try out within their own business, we present an overview of the use case prism and then dive into select company examples such as U.S. Navy’s 20-year vision video, Discover FInancial Services' Storytelling techniques and many more.

Wednesday, October 20, 2021 / 12:00 PM - 12:30 PM EDT

How External Digital Products Are Reshaping the Corporate Technology Landscape — and What CIOs Should Do About It

Brian Prentice, VP Analyst, Gartner

Practically all enterprises and public sector organizations are adding digital products and channels as means to engage with their external stakeholders — being customers, partners, citizens or wider ecosystem. Based on new research and surveys, this session will explore this trend in further detail — and outline the impacts that this have on the CIO Role as well as the strategic choices — alternatively risk obsolesce or technology anarchy.

Wednesday, October 20, 2021 / 12:00 PM - 12:30 PM EDT

How to Build Personal Power With a Powerful Presence

Ed Gabrys, Sr Director Analyst, Gartner

You want to advance in your career, take on more responsibility, and be seen as the leader you know you are and can be. However, people rarely know how they are perceived or what they may project. This session will help you take control of your presence and create a powerful opportunity to influence stakeholders, and grow personal power rather than leave it to chance.

Wednesday, October 20, 2021 / 12:00 PM - 12:30 PM EDT

Leading the Way to DevOps: How to Build the Continuous Infrastructure Automation Pipeline

Paul Delory, Sr Director Analyst, Gartner

Automation is the watchword of modern, agile infrastructure. This talk offers detailed, concrete and specific guidance on building the continuous infrastructure automation pipeline. It takes a close look at the tools you’ll use, and the challenges you’ll face, in extending CI/CD techniques to infrastructure. Here's how to implement DevOps, GitOps and infrastructure-as-code in your organization.

Wednesday, October 20, 2021 / 12:00 PM - 12:30 PM EDT

Signature Series: CEO Concerns 2021-2022 − Implications and Actions for CIOs

Mark Raskino, Distinguished VP Analyst, Gartner

Kristin Moyer, Distinguished VP Analyst, Gartner

Explore with us, our latest survey insights on Chief Executive concerns. The emerging post-pandemic world is different in many ways and CEO's are hoping 'digital' will help them find the next business growth trajectory. The implications for CIOs will be significant and the actions they must take will be bold.

Wednesday, October 20, 2021 / 12:00 PM - 12:30 PM EDT

The Five Steps of Culture Change to Align to the Future of Work

Christie Struckman, VP Analyst, Gartner

With so much changing in both where, how and with whom work gets done, our organization’s culture needs to adapt accordingly. Use the language of attributes to understand your culture and diagnose what isn’t working now. Change those attributes to adapt to your changing ways of working, and maintain what makes your organization unique. Use our 5 step process for aligning your culture to your changing business needs.

Wednesday, October 20, 2021 / 12:00 PM - 12:45 PM EDT

Ask the Expert: Strategic Cost Optimization

Cesar Lozada, Sr Principal Analyst, Gartner

Bring your questions to this interactive session where we will discuss how CIOs can accelerate their digital initiatives and drive business outcomes by balancing their spend and investment priorities.

Wednesday, October 20, 2021 / 12:00 PM - 12:45 PM EDT

Ask the Expert: The Best Approach to Working with Public Cloud IaaS Providers (Exclusive to Midsize Enterprise)

Mike Cisek, VP Analyst, Gartner

Cloud strategies within midsize enterprise continue to be heavily influenced by budget limitation, aged application architectures and the capabilities of their small teams of IT versatilists. As such MSE CIOs can experience substantive benefits working within the confines of a single vendor ecosystem.

Wednesday, October 20, 2021 / 12:00 PM - 12:45 PM EDT

Town Hall: The Future of Work Reinvented

Graham Waller, Distinguished VP Analyst, Gartner

Whit Andrews, Distinguished VP Analyst, Gartner

Matt Cain, Distinguished VP Analyst, Gartner

Suzanne Adnams, VP Analyst, Gartner

Join us for an opportunity to engage more deeply in the themes and concepts presented in the Signature Series session: Future of Work Reinvented. This moderated, town hall-style session will include a panel of Gartner experts sharing insights and responding to questions from the audience.

Wednesday, October 20, 2021 / 12:00 PM - 12:45 PM EDT

CIO Roundtable: CIO Leadership Journey — Shifting From Running IT to Leading the Digital Platform (Repeat)

Scott Mairs, Executive Partner, Gartner

Rick Varner, Sr Executive Partner, Gartner

CIO’s have experienced a rapid evolutionary shift from running an IT organization to leading a digital platform. This shift is driving changes in style, behavior, and leadership required to emerge from the back office to the center stage of business operations. This roundtable discussion will focus on the leadership and style changes, best practices, and impacts associated with this evolution.

Wednesday, October 20, 2021 / 12:00 PM - 12:45 PM EDT

Roundtable: Did Your Cloud Strategy Have a Silver Lining?

Rick Holgate, Sr Executive Partner, Gartner

Sachin Goel, Sr Executive Partner, Gartner

Despite the increasing popularity of cloud services, enterprises continue to struggle with creating and implementing a comprehensive cloud strategy. The roundtable provides a platform to discuss, and share, with your peers your successes and obstacles in obtaining the silver lining in the cloud value promise.

Wednesday, October 20, 2021 / 01:30 PM - 02:00 PM EDT

Applying Agile Thinking to Digital Talent Management

Lily Mok, VP Analyst, Gartner

The pandemic has heightened the need for CIOs to quickly adapt their strategies and approaches to identifying, acquiring, developing and retaining talent in response to changing business circumstances. Join this session to learn about embracing agile in digital talent management to deliver talent and business outcomes at speed and scale.

Wednesday, October 20, 2021 / 01:30 PM - 02:00 PM EDT

Customer Experience 2022: Brought to You by the Letter W

Don Scheibenreif, Distinguished VP Analyst, Gartner

As the world experiences the ups and downs of the global pandemic, a focus on customer experience takes on increased importance. But what can CIOs do to help their organization for a world shaped by W? In this session, we will share what to expect from customers in 2022 and how CIOs can lead their team to prepare and take advantage of this opportunity.

Wednesday, October 20, 2021 / 01:30 PM - 02:00 PM EDT

Financially Engineering the Future: Mergers, Acquisitions, Divestitures and Privatizations

Dale Kutnick, Senior Vice President, Gartner

A confluence of global events, digital acceleration efforts and capital availability is driving a record number of enterprise “restructurings.” Pressure is increasing to rapidly realize financial and other “synergies” from these efforts. CIOs and executive leaders must better prepare plans and actions to exploit these situations by establishing rapid response, virtual teams and processes that can be deployed.

Wednesday, October 20, 2021 / 01:30 PM - 02:00 PM EDT

IT Outsourcing Framework to Effectively Manage Service Providers

Andrew Miljanovski, Sr Director, Advisory, Gartner

As more organizations outsource their infrastructure, applications and communications, CIO’s and IT leaders struggle to manage, measure and control their providers. This presentation will help you to develop an effective IT outsourcing framework for your managed service providers. Cloud and digital initiatives are complex creating pressure making contracts and supplier relationships more challenging. Using an IT Outsourcing management framework is a must for CIO’s and IT leaders to balance cost and risk and create value for their organizations.

Wednesday, October 20, 2021 / 01:30 PM - 02:00 PM EDT

Support Resilience and Agility Through Composable Business Applications

Christian Hestermann, Sr Director Analyst, Gartner

Business applications have to be redesigned as they need to respond to the increasing agility of the business operations requirements. This session will outline a strategic framework for CIOs to make business applications such as ERP, HCM, CRM, or EAM fit for digital value chains.

Wednesday, October 20, 2021 / 01:30 PM - 02:00 PM EDT

Wall Street Journal Interview: Driving Change, Leading Innovation − Insights from Honeywell, L'Oreal and Transunion

Steven Rosenbush, Bureau Chief, enterprise technology, WSJ

Chris Howard, Distinguished VP Analyst, Gartner

Michael Kingston, Deputy Global CIO L'Oréal & CIO L'Oréal Americas, L'Oréal Americas

Sheila Jordan, Chief Digital Technology Officer, Honeywell.

Abhi Dhar, EVP, Chief Information and Technology Officer, TransUnion

Join us for a fascinating inside look at how veteran IT leaders take advantage of the massive shifts that define markets and can make or break companies.

Wednesday, October 20, 2021 / 01:30 PM - 02:00 PM EDT

What Is Coming Next for the Future of Work?

Emily Rose McRae, Sr Director, Research, Gartner

The events of 2020 made organizations aware that they need to be actively preparing for the future of work. For many organizations "future of work" has become synonymous with hybrid or remote work. But hybrid and remote are immediate challenges. Join this session to learn about new and emerging changes to how work is done, who does the work, and what is even considered work, which executives need to be aware of in order to set their organizations up for long-term success.

Wednesday, October 20, 2021 / 01:30 PM - 02:00 PM EDT

Maverick* Research: Combatting Digital Dysfunction Requires You to Peel the Onion Without Crying

Gavin Tay, VP Analyst, Gartner

Leaders are exploiting digital technologies to support a hybrid workforce. However, it brings unforeseen and unexpected consequences that have persistent and deep negative effects on individual employees and on organizations. Learn how “layers and players” can identify disequilibrium and remedy organizational digital dysfunction. Maverick research exposes unconventional thinking and advice.

Wednesday, October 20, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: Change Agent Tactics to Thrive in an Ambiguous World

Sean Bankston, Director, Advisory, Gartner

Bring your questions and challenging scenarios to this interactive session where we’ll discuss practical tactics for successfully leading change.

Wednesday, October 20, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: How Can We Enable Employees to Get More Out of Digital Workplace Services? (Exclusive to Midsize Enterprise)

Joe Mariano, Director Analyst, Gartner

Digital workplace services such as Microsoft 365, Google Workspace, Box, and Asana provide new ways to collaborate and get work done. In many cases, employees are only scratching the surface of what these services can do. Bring your questions to this interactive session, and we'll discuss how to enable employees to use digital workplace services to grow productivity and drive the value of investment.

Wednesday, October 20, 2021 / 01:30 PM - 02:15 PM EDT

Women in IT Roundtable: Achieving a New Step on the Corporate Ladder Through Emerging Technologies and AI

Renee Macklin, Executive Partner, Gartner

Izella Dornell, VP, Executive Partner, Gartner

Share the experiences of how women have, or can, overcome obstacles to achieve leadership positions in emerging technologies (AI, Cloud, Science, and other professions). Join in the conversation that will address desired outcomes and the best practices for achieving these successes.

Wednesday, October 20, 2021 / 01:30 PM - 02:15 PM EDT

Roundtable: How Is Hybrid Impacting Your Talent Strategy? (Repeat)

Kathleen Ameche, VP, Executive Partner, Gartner

Sandra Donatelli, Sr Executive Partner, Gartner

It is now clear that remote work is viable for many workers, the workforce likely will not return to prepandemic conditions, and a hybrid workforce will remain. This shift has forced IT leaders to rethink where, when and how work gets done. This interactive session allows you to share and learn with your peers what has worked and what has not in the development of a hybrid talent approach.

Wednesday, October 20, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: Incident Response Strategies for Brazilian Organizations (Facilitated in Portuguese)

Claudio Neiva, VP Analyst, Gartner

Like the rest of the world, Brazil's organizations are experiencing a series of attacks affecting operations. However, new regulations and dependency on digital are forcing security professionals to be more prepared in dealing with security incidents in order to promote trust to stakeholders and resilience to IT infrastructure. Bring your questions to this interactive session where we will discuss best practices for incident response planning and communication strategies with key stakeholders. Please note: this session will be facilitated in Portuguese.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Unleashing the Power of the Retail Store: The Digital Battle Is in the Physical Realm

Kelsie Marian, Sr Director Analyst, Gartner

The retail store remains the hub of unified commerce. In this session, we will examine how the combinatorial impact of people, process and technology convergence can transform the retail store into the most powerful, competitively differentiating channel in unified commerce execution.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Accelerating the Digital Campus in Higher Education

Glenda Morgan, Sr Director Analyst, Gartner

As the pandemic ends, many higher education institutions want to return to the status quo ante — back to campus. But the future of higher education lies neither completely online nor completely in-person. Instead it's in the digital campus — that is both online and in-person, but where both are digitally enabled. This session describes the digital campus and how CIOs can and must build this at their institution.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Banking: Anticipating Fintech Disruption — Forming, Swarming, Performing

Vittorio D'Orazio, VP Analyst, Gartner

Fintechs are all around and as they formed, banks have seen how they changed the competitive landscape. What if they coalesced in swarms? This session outlines the digital banking implications of fintechs going forward and the next level threats and opportunities for CIOs to address.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Government: Building Momentum on the Journey to Digital Government

Dean Lacheca, Sr Director Analyst, Gartner

For many governments, the pandemic and its aftermath has proved to be a catalyst for accelerating the transition to digital. But change in government is a long-term proposition that requires a vision for the future and the means to build and maintain momentum. This session outlines some of the impact being made by digital government today as well as the approach required for digital government acceleration.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Manufacturing: Why Manufacturers Need to Get Connected With the Customer Experience CORE

Michelle Duerst, VP Analyst, Gartner

CX CORE (Customer Organization Relationship Experience) is not just about building a good CX. There's a multi-faceted journey that contains strategic, tactical, and technology capabilities. This session will focus on a major research initiative from multiple Gartner analysts that will impact not just the consumer-centric sectors, but all the manufacturing industries.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Healthcare: Put Symposium to Work — Practical Recommendations for Leaders

Mandi Bishop, VP Analyst, Gartner

Healthcare and life sciences business and IT leaders must come together on both, the what, and the how, of technology adoption. Join this session where we will define the specific actions you and your peers will need to take to apply insights from Symposium at your organization.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

What Can Insurance CIOs Learn From Insurance Innovators

Kimberly Harris-Ferrante, Distinguished VP Analyst, Gartner

Regardless of their current digital maturity, insurance CIOs look to drive more innovative capabilities from their traditional peers as well as from insurtechs. This session will look at a series of case studies in the insurance sector highlighting some of the key aspects of how organizations have innovated, what success they achieved, and where insurance companies can take their future.

Wednesday, October 20, 2021 / 03:00 PM - 03:30 PM EDT

Executive Insights: The Digitally Liberated Enterprise - Agile, Efficient and Smart

Zhanna Golodryga, SVP and Chief Digital and Administrative Officer, Phillips 66

Nearly four years ago, Phillips 66 set out to change and modernize its ways of working through a comprehensive digital and business transformation it dubbed AdvantEdge66. The goal was simple – if a bit daunting – for an energy company of its size and scope: Become a more agile, efficient and smart business. Phillips 66 Senior Vice President and Chief Digital and Administrative Officer Zhanna Golodryga will discuss how the company’s high-performing organization is leveraging best-in-class technologies to drive a culture of innovation that embraces new ways of thinking and working, delivers efficiencies and creates value for the business

Wednesday, October 20, 2021 / 03:00 PM - 04:00 PM EDT

CIO Workshop: Accelerate Your Innovation Journey (Exclusive to Global Enterprise Executive Experience Attendees)

Joe Bottazzi, VP, Executive Partner, Gartner

Jackie Fenn, Distinguished VP Analyst, Gartner

Global CIOs are under pressure to lead innovation not only in IT but also for the enterprise. Navigating the expanding landscape of innovation approaches can be intimidating. This workshop will utilize the Customizable Innovation Framework to help you better frame your approach to meet your goals, from getting started to creating a world-class innovation program.

Wednesday, October 20, 2021 / 03:00 PM - 04:00 PM EDT

CIO Workshop: Building an Operating Model for the Future (Repeat)

2020 saw an acceleration in digital technology adoption, major shifts in the way work gets done combined with huge shifts in customer & business expectations. CIOs must adapt their operating model to address these shifts and expectations. This workshop will address/focus on: why changing the operating model is a must, what the key focus areas should be addressed, and how to address the top points of pain.

Wednesday, October 20, 2021 / 03:00 PM - 04:00 PM EDT

Contract Negotiation Clinic: Microsoft Azure, Google and Amazon Web Services

Negotiations on large IaaS agreements often involve substantial commitments and risk. Each cloud vendor has its own set of standards and exceptions that implicate the pricing outcome. In this interactive clinic, we will review the critical differences and similarities to be aware of when negotiating with these competing cloud providers to assist in achieving the most optimal contract.

Wednesday, October 20, 2021 / 03:00 PM - 04:00 PM EDT

Contract Negotiation Clinic: Salesforce

Salesforce has become one of the largest vendors in the application ecosystem, with increasing product offerings and a broad array of subscription options. This interactive clinic will provide attendees with strategies and tactics to negotiate the best deal and mitigate risks when contracting with Salesforce.

Wednesday, October 20, 2021 / 03:45 PM - 04:15 PM EDT

Building an Edge Computing Strategy

Thomas Bittman, Distinguished VP Analyst, Gartner

Edge computing extends an enterprise’s infrastructure, applications and data out to a sprawling edge, creating new opportunities, new interactions, new challenges. An edge computing strategy will complement and enhance cloud, digital business, and digital workplace strategies, and requires a broad strategic approach to opportunities, challenges, and new edge-native thinking.

Wednesday, October 20, 2021 / 03:45 PM - 04:15 PM EDT

Conquer Uncertainty by Bringing It Inside

Dave Aron, Distinguished VP Analyst, Gartner

The natural reaction for most businesses is to make the future as certain as possible. Eliminate risks. Fix roadmaps. Strive for happy customers only. In continuously uncertain times, we need to bring the chaos inside, learn from it faster and adapt to it better. This is a critical approach for businesses to become antifragile and win in uncertain times.

Wednesday, October 20, 2021 / 03:45 PM - 04:15 PM EDT

Executive Guide to Hyperautomation

Frances Karamouzis, Distinguished VP Analyst, Gartner

The reset has resulted in the default of digital, virtual work. This has led to tremendous pent-up demand for speed, efficacy, and democratization of process automation and data integration. It's not just about “technical” debt, but also about “process” debt. The root cause is an extensive and expensive set of business processes underpinned by a patchwork technology that are often not optimized, lean, connected, consistent or explicit.

Wednesday, October 20, 2021 / 03:45 PM - 04:15 PM EDT

Generative Value: How Businesses Lead With Technology and Leverage Providers

Mark McDonald, VP Analyst, Gartner

Technology no longer enables the business, it is the business for more than a third of all companies. Businesses that lead with technology expect more from their providers and themselves. This session will look at those expectations and what business, IT and provider leaders can do to meet them.

Wednesday, October 20, 2021 / 03:45 PM - 04:15 PM EDT

How a Large Organization Can Successfully Embrace DevSecOps

George Spafford, VP Analyst, Gartner

Gartner has been working with large organizations for over seven years to help them learn how to successfully transform based on DevOps and DevSecOps. This session will cover what DevSecOps is, pitfalls to avoid and how to change your organization.

Wednesday, October 20, 2021 / 03:45 PM - 04:15 PM EDT

How CIOs Can Support LGBTQ+ Employees

LJ Justice, Principal, Research, Gartner

Despite progress in diversity, equity and inclusion efforts, LGBTQ+ employees continue to face many unique challenges in the workplace. This session will explore the experiences of LGBTQ+ identifying IT leaders and employees and provide advice on how CIOs can act as supportive leaders and allies.

Wednesday, October 20, 2021 / 03:45 PM - 04:15 PM EDT

Reignite Your Innovation Process to Turn Great Ideas Into Real Value

Jackie Fenn, Distinguished VP Analyst, Gartner

A repeatable innovation process is essential for meaningful, sustainable innovation. Create or reignite an innovation process that surfaces great ideas, nurtures progress while managing risk, and drives the best opportunities forward to deliver real value.

Wednesday, October 20, 2021 / 03:45 PM - 04:15 PM EDT

The Top Cybersecurity Predictions for 2021-2022

Sam Olyaei, Director Analyst, Gartner

Every year, Gartner produces impactful predictions across all practices. This presentation will compile the top predictions prepared by our cybersecurity experts for the year 2021-2022. Security and risk management leaders should monitor these trends to be successful in the digital era especially as most recognize that global change could potentially be one crisis away.

Wednesday, October 20, 2021 / 03:45 PM - 05:30 PM EDT

Research Discussion: Adapting Your IT Charter to Support Digital Business Acceleration (Exclusive for Midsize Enterprises)

Christopher Mixter, VP, Research, Gartner

Kristin Mettraux, VP, Research, Gartner

Business teams seek more ownership over technology work to accelerate digital transformation. Accordingly, CIOs must revisit existing assumptions, responsibilities, and technology platforms to better support business team autonomy. Review best practice case studies and participate in peer discussion with other midsize enterprises to learn how to adapt your IT charter to meet changing demands.

Thursday, October 21, 2021 / 10:00 AM - 10:45 AM EDT

Public Sector Session: Emerging Technologies in Higher Education - A View From the 2021 Hype Cycle

Robert Yanckello, Sr Director Analyst, Gartner

This session will review technologies and their readiness and potential for assisting your institutions with optimizing or transforming the organization. Bring your questions and learn from those posed by your peers.

Thursday, October 21, 2021 / 10:00 AM - 10:45 AM EDT

Public Sector Session: How Government CIOs Should Adjust Talent and Leadership for Digital Acceleration

Christie Struckman, VP Analyst, Gartner

Hear from Gartner VP Analyst Christie Struckman how government CIOs can quickly address the challenges of the new talent and leadership ecosystem. Sharing Gartner predictions, she will share how government CIOs can better face those challenges beginning right now.

Thursday, October 21, 2021 / 11:00 AM - 11:45 AM EDT

Guest Keynote: Digital Storytelling for Humans

Baratunde Thurston, Writer, Activist, Comedian,

Whether you’re whether you’re in media, politics or technology leadership, talking with people is better than talking at people. Baratunde dug through his 30-year history of making media and conversations online. What he uncovered are timeless principles that apply to anyone trying to get their message heard in an increasingly noisy digital world, including make conversation, not statements; build relationships, not transactions; treat people as humans, not consumers.

Thursday, October 21, 2021 / 12:00 PM - 12:30 PM EDT

Pave the Road to the Future of Application Development with Business Architecture

Nolan Hart, Assoc Principal Analyst, Gartner

Successful products and services begin with the business. In this session we'll focus on how Business Architecture is used to design products and services, and how that links with the applications and technology services that enable it.

Thursday, October 21, 2021 / 12:00 PM - 12:30 PM EDT

Capabilities Clarity Is Vital to Strategic Execution Success — Prioritize Five Key Actions

Darren Topham, Sr Director Analyst, Gartner

A lack of the relevant capabilities and behaviors has a significant impact on both the speed of execution and ultimately the overall success of the mission and is identified as a major cause of poor execution performance in over half of strategic execution efforts. Executive Leaders must prioritize 5 key actions to identify, attain and optimize the capabilities required for strategic execution, or risk a poor outcome for their strategic efforts.

Thursday, October 21, 2021 / 12:00 PM - 12:30 PM EDT

Conquering the Leadership Issues Digital Native and Leader Companies Face

Dave Aron, Distinguished VP Analyst, Gartner

Digital native/leader companies have some similarities with other organizations, but some differences. Like operating at digital scale and speed, dealing with the associated complexity, and dealing with "less digital" clients. This session will discuss success behaviors for digital leaders in those companies, and companies moving in that direction.

Thursday, October 21, 2021 / 12:00 PM - 12:30 PM EDT

Finding Blue Oceans by Extending Platform Business and Ecosystems

John Santoro, Sr Director Analyst, Gartner

The post-pandemic future is creating new white space opportunities. CIOs can use platform business and ecosystems to move into these blue oceans. CIOs have already built the foundation: the digital business technology platform. This session will help CIOs identify what their baseline is and what to do next to drive growth.

Thursday, October 21, 2021 / 12:00 PM - 12:30 PM EDT

How Has IT Financial Management Responded to Digital and What's Next?

Bryan Hayes, Sr Director Analyst, Gartner

Digitalization of the business has driven significant and lasting changes to how CIOs manage their IT budgets. Using results from upcoming CIO survey on the "new normal" of IT financial management (ITFM), this session will look at how ITFM has responded to the the challenges digital has posed, and point to where CIOs should focus ITFM efforts going forward.

Thursday, October 21, 2021 / 12:00 PM - 12:30 PM EDT

Managing the Politics of Hybrid Work

Stephen Smith, VP Analyst, Gartner

While remote work and automation, strip out some of the more common manifestations of office politics, a hybrid work environment creates new and uncomfortable tension between traditional and digital politics. This session will enable CIOs to be more effective in anticipating potential problem areas and provide them with real-world recommendations on managing politics in a hybrid world.

Thursday, October 21, 2021 / 12:00 PM - 12:30 PM EDT

Optimize Outcomes — Avoid Gambling With Your Investments by Managing Portfolio Risks

Anthony Henderson, Sr Director Analyst, Gartner

If the events of the past year taught us one thing it's that we need adaptability to adjust to business disruptions and increased risk. Executives leading in this tumultuous environment are responsible for sound investment stewardship. Leaders responsible for optimizing investment portfolios should leverage outcome driven metrics, linking risk to value to optimize portfolio decisions for achieving desired business outcomes.

Thursday, October 21, 2021 / 12:00 PM - 12:30 PM EDT

Signature Series: Gartner's Board of Directors Survey for 2022 — Roadmap to Renewal

Partha Iyengar, Distinguished VP Analyst, Gartner

Boards are taking a more active role in driving companies out of the pandemic and having a strong ‘Renew’ phase for their companies. It is imperative for CIOs and Executive Leaders to understand what the Board priorities are, where their focus lies and ensure that they can align their activities to support these initiatives. This has strong impact both from an enterprise success perspective, as well as from a personal career growth perspective. The Board of directors survey 2022 provides CIOs and Executive Leaders with the insights needed to understand Board of Director priorities, and to align their activities to those priorities.

Thursday, October 21, 2021 / 12:00 PM - 12:45 PM EDT

Ask the Expert: Best Practices in Assessing Third-Party Security and Risk

Sam Olyaei, Director Analyst, Gartner

Security and risk leaders struggle to effectively assess third-party (including IT vendor and supply chain) security and risk, leading to unknown risks or security breaches. How will third-party attacks evolve? At what point do supply chain and third party attacks intersect? What are the most effective third-party risk practices used today? Bring your questions to this interactive session, and participate in a facilitated discussion with your peers and Gartner experts.

Thursday, October 21, 2021 / 12:00 PM - 12:45 PM EDT

CIO Roundtable: Share Your Hack — Addressing the Implications of Agility Beyond “Agile Delivery” Methods (Repeat)

Carolyn Damon, VP, Executive Partner, Gartner

Cindy Kelly, VP, Executive Partner, Gartner

“Agile” focuses on the rapid delivery of technology solutions. Agility is the speed with which we can pivot or change directions as an organization. 2020 emphasized the need for technology leaders to be able quickly pivot to allow for business continuity. This roundtable provides a facilitated forum to share your “hacks” on what worked and what didn’t in our efforts to learn from 2020 and build “agility” as a sustainable skill.

Thursday, October 21, 2021 / 12:00 PM - 12:45 PM EDT

Roundtable: How IT Leaders Can Support LGBTQ+ Employees

Jose Nacif-Drah, VP, Information Technology, Centerra Gold

LJ Justice, Principal, Research, Gartner

Inclusive leadership is key to developing teams with cohesion, enthusiasm and an ownership mindset. This interactive roundtable discussion will explore the experiences of LGBTQ+ identifying CIOs, IT leaders and employees and provide advice on how CIOs can act as supportive leaders and allies.

Thursday, October 21, 2021 / 12:00 PM - 12:45 PM EDT

Roundtable: Share Your Experiences — The Future of Work in a Global Enterprise (Exclusive to Global Enterprise Executive Experience Attendees)

Joe Bottazzi, VP, Executive Partner, Gartner

The “future of work” is synonymous with a remote and hybrid workforce. The shift to remote and hybrid work is a seismic change for many organizations and is only part of the challenge. The future of work is also influenced by technological, geographical, generational, and social shifts. Join this roundtable and share with your peers what has worked and what is evolving in the future of work within a global enterprise

Thursday, October 21, 2021 / 12:00 PM - 12:45 PM EDT

Roundtable: Challenges Facing Brazilian Organizations in Moving to Digital Product Management (Facilitated in Portuguese)

Digital Product Management is becoming an enterprise-level priority, but adapting the I&T operating model to encompass all technology producers across the whole enterprise, not just those in IT, is often a challenge. Join this interactive session where we'll discuss recognizing the changing nature of work due to data and technology, and how this impacts your governance and funding models; how to reset IT staff expectations to enable technology producers, not just end-users; and how to forge a new digital leadership.

Thursday, October 21, 2021 / 01:30 PM - 02:00 PM EDT

Crossroads: Should You Act on the Voice of Society?

Leigh McMullen, Distinguished VP Analyst, Gartner

Barika Pace, Sr Director Analyst, Gartner

Join us for a thought provoking conversation as Gartner experts consider, discuss and debate this provocative question.

Thursday, October 21, 2021 / 01:30 PM - 02:00 PM EDT

Digital Workplace Frameworks Unify Your Disconnected Employee Technologies

Gene Phifer, Distinguished VP Analyst, Gartner

Digital workplace and employee experience technologies are generally disconnected, siloed solutions, leading to inefficiency, quality issues, lack of agility, and employee dissatisfaction. Application leaders are looking for something to deliver a unified and holistic solution set and the architectural framework of a digital workplace hub will be the key.

Thursday, October 21, 2021 / 01:30 PM - 02:00 PM EDT

How CIOs Can Use 3 Powerful Financial Models for Negotiation Leverage and Bargaining Power

Jo Ann Rosenberger, Distinguished VP Analyst, Gartner

CIOs and IT leaders will see how to use three financial models for leverage and bargaining power as this session walks through technology and cloud negotiation scenarios. CIOs and IT leaders will see how to take ready-to-use templates and checklists to enhance their organization's playbook using the financial models TCA/TCO, NPV, and cash flow vs. P&L impact for negotiation leverage and bargaining power.

Thursday, October 21, 2021 / 01:30 PM - 02:00 PM EDT

How to Help Software Engineering Teams Modernize Their Application Development Skills

Arun Batchu, Sr Director Analyst, Gartner

Digital business endeavors require that teams embrace new skills while strengthening foundational ones. This session will show how to support modernization of application development skills while helping your software engineering leaders prioritize learning, mitigate productivity barriers and create a learning climate and culture.

Thursday, October 21, 2021 / 01:30 PM - 02:00 PM EDT

Is Neurodiversity the Secret to Bridging the Talent Gap for CIOs?

Rob O'Donohue, Sr Director Analyst, Gartner

An untapped market of neurodiverse talent exists largely because of a lack of understanding of this group’s potential. CIOs facing a lack of digital skills should, in partnership with HR, create a neurodiversity talent strategy to close gaps with these highly skilled and largely underemployed individuals.

Thursday, October 21, 2021 / 01:30 PM - 02:00 PM EDT

Maverick* Research: The End of Innovation (as We Know It)

Richard Hunter, Distinguished VP Analyst, Gartner

Basic research leading to applied innovation on a scale to solve global problems like climate change and epidemics is faltering. That will hurt businesses unless leaders exchange anti-innovation behaviors for pro-innovation ones.

Thursday, October 21, 2021 / 01:30 PM - 02:00 PM EDT

Midsize Enterprise CIO Leadership Vision

Joseph Provenza, Sr Director Analyst, Gartner

CIOs in midsize enterprises are being asked to accelerate digital initiatives and, at the same time, conserve financial resources. In this session, we will explore these two seemingly competing topics, how they tie together and what this means for the MSE CIO.

Thursday, October 21, 2021 / 01:30 PM - 02:00 PM EDT

Top Success Factors for Business-Driven Automation

Jason Wong, Distinguished VP Analyst, Gartner

Gartner has found that business technologists, those who don't work in IT, created technology output for an average of 4.2 automation initiatives in a year. Almost 80% self-reported they were successful in achieving their business objectives. CIOs and IT Leaders need to check for these top four key to drive successful business outcomes.

Thursday, October 21, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: Current Cloud Computing Adoption and Trends

What’s happening in today’s cloud industry? Who are the leading vendors and what are their distinguishing capabilities? What should enterprises know as they migrate to the cloud? We’ll cover these questions and more in this interactive session. Come prepared with your own questions and learn from those posed by your peers.

Thursday, October 21, 2021 / 01:30 PM - 02:15 PM EDT

Women CIO Roundtable: Breaking Barriers – The Role of Allyship

Debra Christmas, Sr Executive Partner, Gartner

Izella Dornell, VP, Executive Partner, Gartner

Erin Griffin, VP, Executive Partner, Gartner

It starts with us. From advocacy to allyship, what can we do to cultivate an environment for women in technology with the enablement or support from our male counterparts and other executives? All eligible attendees are welcome to engage in this open dialogue.

Thursday, October 21, 2021 / 01:30 PM - 02:15 PM EDT

CIO Roundtable: Making Hybrid Work a Catalyst for Inclusivity and Not a Tool of Divisiveness (Repeat)

Archana Lamoureux, Sr Executive Partner, Gartner

Clayton Gillett, Executive Partner, Gartner

Hybrid work environments are creating both opportunities and challenges for CIOs. Join this facilitated peer discussion to share your best practices on expanding the pool of potential resources, skills, and talent while also effectively creating a culture of inclusivity versus one of exclusion and isolation.

Thursday, October 21, 2021 / 01:30 PM - 02:15 PM EDT

Ask the Expert: How to Create a Talent Marketplace

Helen Poitevin, VP Analyst, Gartner

Lily Mok, VP Analyst, Gartner

Talent marketplace platforms leverage AI and skills data to support enterprise demand for reskilling through gigs and short-term assignments. Bring your questions to this interactive session, and learn about how a talent marketplace can be set up and used to increase capacity utilization, connect with business technologists, improve employee experience, build digital dexterity and future-proof the enterprise.

Thursday, October 21, 2021 / 01:30 PM - 02:15 PM EDT

Roundtable: Remote Work Is Here to Stay, Now What? (Exclusive to Midsize Enterprise)

Joe Mariano, Director Analyst, Gartner

Tori Paulman, Sr Director Analyst, Gartner

MSEs executives had resisted remote work strategies wanting all employees together. Now the benefits have been seen and many are looking at long-term remote work strategies. Join your peers for an analyst-led roundtable on what expectations you have for remote work and strategies you are putting in place to help cultivate continued productive remote work growth.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

2021 Survey Trends: Energy and Utility Industries

Simon Cushing, Sr Director Analyst, Gartner

Gartner surveys reveal what business and technology leaders are focused on in 2021 and planning for in 2022. These trend signals can help utility and oil and gas decision-makers understand how the technology and digital agenda are changing. This session provides high-level advice to energy companies so you can get ahead of the game in your own organization considering the important backdrop of industry context and evolution.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Banking: CIO Action Steps to Impact Growth Goals

Peter Delano, Managing Vice President, Gartner

In this session, we combine the important insights from the previous days' sessions with Gartner's latest data on CEO and CIO priorities. Attendees can expect practical recommendations to apply in the coming year, that reflects what's unique about the banking industry.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Insurance: CIO Action Planning for Business Growth

Richard Natale, Sr Director Analyst, Gartner

In this session, we combine the important insights from the previous days' sessions with Gartner's latest data on CEO and CIO priorities. Attendees can expect practical recommendations to apply in the coming year, that reflects what's unique about the insurance industry.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Manufacturers: Want to Know What Your CEO and CIO Really Think?

Ivar Berntz, Sr Director Analyst, Gartner

We can't give you mind-reading powers, but we can show you what CIOs and CEOs have said about the future of manufacturing. This session will highlight the findings from both the CEO and CIO surveys for all of the manufacturing, with additional analysis of where they align and differ from other manufacturing sectors: automotive, consumer goods (and retail), heavy machinery, and industrial manufacturing.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Retail CIOs: A Composable Approach Should Top Your Agenda for the Next 24 Months

Robert Hetu, VP Analyst, Gartner

Retail is experiencing unprecedented change which is driven by consumer behaviors, enabled by technology, and accelerated by a pandemic. Retail CIOs can advise their CEOs on why the business must include "composable thinking" to exploit digital business transformation.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Government: The New Era for CIOs Requires You to Take These Three Actions

Bill Finnerty, VP Analyst, Gartner

Disruption has occurred! Digital government effort rose to the challenge and CIOs must lead their organizations to sustain and grow these efforts. In this session, we will explore insights from the 2022 Gartner CIO and Technology Executive Survey on what leading governments are doing to sustain and accelerate digital government.

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Turning Insights Into Action in Higher Education

Tony Sheehan, Sr Director Analyst, Gartner

Higher Education CIOs have risen to the challenges they faced and guided their institutions through resilience and recovery. CIOs must now lead their organizations to sustain and grow these changes. In this session we will explore insights and actions arising from Gartner's 2022 CIO and Technology Executive survey on what leading educational institutions are doing to sustain and accelerate digital transformation

Thursday, October 21, 2021 / 03:00 PM - 03:30 PM EDT

Executive Insights: Shaping the Future of Healthcare Through Technology

Jim Swanson, EVP, Enterprise Chief Information Officer, Johnson & Johnson

The COVID-19 pandemic has jolted the digital transformation of many industries. It has opened everyone’s eyes to digital possibilities to confront the world’s biggest challenges, in healthcare and beyond—and this digital transformation is not slowing down. At Gartner IT Symposium, Johnson & Johnson Enterprise CIO Jim Swanson will discuss how digital tools power the extraordinary success of advances in human-centered healthcare in a post-COVID world and share a glimpse into the technologies that are having the biggest impact on pioneering science and engineering. Swanson will also talk about the new role of CIOs in an ever-evolving business world and share practical insights into how they can maintain the accelerated pace of digital innovation—and prepare for the next big shift.

Thursday, October 21, 2021 / 03:00 PM - 04:00 PM EDT

CIO Leadership Exchange: The Future of Work Reinvented: CIO Impact

Graham Waller, Distinguished VP Analyst, Gartner

Bill Schmidt, Executive Partner, Gartner

David Goldberg, Sr Executive Partner, Gartner

Steven Carter, Sr Executive Partner, Gartner

Sharma Anupindi, Executive Partner, Gartner

CIOs are an active participant in the reinvention of work across multiple dimensions: you manage people, you deliver solutions with teams inside and outside IT, and you digitally enable new work styles and collaboration. In this highly interactive, discussion-based session, you will have the chance to talk with your peers about how work itself is changing, and how to deliver the best experience and value to the organization. We are all figuring this out together!

Thursday, October 21, 2021 / 03:00 PM - 04:00 PM EDT

CIO Workshop: Building an Operating Model for the Future (Exclusive for Midsize Enterprise Attendees)

Christopher Mixter, VP, Research, Gartner

Kristin Mettraux, VP, Research, Gartner

2020 saw an acceleration in digital technology adoption, major shifts in the way work gets done combined with huge shifts in customer & business expectations. CIOs must adapt their operating model to address these shifts and expectations. This workshop will address/focus on: why changing the operating model is a must, what the key focus areas should be addressed, and how to address the top points of pain.

Thursday, October 21, 2021 / 03:00 PM - 04:00 PM EDT

CIO Workshop: The Hybrid Future — Creating "Psychological Safety" (Repeat)

Marc Andonian, VP, Executive Partner, Gartner

The “hybrid future” will bring new challenges in leaderships styles creating a sound working environment. This workshop will provide CIOs with additional tools and perspectives to create an environment that encourages, recognizes, and rewards individuals for their contributions and ideas by making individuals feel safe when taking interpersonal risks.

Thursday, October 21, 2021 / 03:00 PM - 04:00 PM EDT

Contract Negotiation Clinic: Software as a Service

IT leaders are seeing a proliferation of SaaS contracts. This session will cover:
- key SaaS contract terms and which ones to negotiate
- identifying and negotiating hidden SaaS costs
- how to futureproof SaaS contracts
Please note: Although some Gartner advice will be imparted in this session, attendees should come prepared to contribute their experiences and ideas.

Thursday, October 21, 2021 / 03:00 PM - 04:00 PM EDT

Contract Negotiation Clinic: Top 10 Tips, Tactics and Tricks for Negotiation Success

This session will illustrate and guide procurement, vendor managers, and IT leaders involved in the negotiation planning process how to incorporate ten “must know” tips, tactics and “tricks” into the negotiation plan to optimize pricing, discounts and contract terms. Attendees will receive ready-to-use checklists, templates, and worksheets for optimizing future negotiations with existing, new, and emerging vendors.

Thursday, October 21, 2021 / 03:45 PM - 04:15 PM EDT

Best Practices Using Digital Twins to Drive Innovation and Business Collaboration

Alfonso Velosa, VP Analyst, Gartner

Enterprises are implementing digital twins in their business operations and products, as they seek to differentiate, innovate, and compose new business strategies. Explore business opportunities, technology, and practical steps for CIOs to drive their IT roadmap and support and protect the business.
- Business roadmap and art of the possible
- Technology foundation
- Policies to scale

Thursday, October 21, 2021 / 03:45 PM - 04:15 PM EDT

Decide If Open Source in the Cloud Is Right for Your Organization

Anne Thomas, Distinguished VP Analyst, Gartner

Open source has become the predominant venue for software innovation. Vendors use a variety of licensing models to protect their intellectual property, and each model can impact users in different ways. Some vendors shift from open-source to source-available licensing, which could have serious ramifications. This session explores the risks and benefits of open source and source-available licensing in cloud environments.

Thursday, October 21, 2021 / 03:45 PM - 04:15 PM EDT

Emerging Technologies in Security and Risk Management

Ruggero Contu, Sr Director Analyst, Gartner

With the current pandemic playing hide and seek, organizations are bracing themselves for the next pandemic that may hit them. Hence, organizations are looking to have a sight on the future. This session will highlight some of the most critical emerging technologies in security and risk management, and some of the key trends driving such innovation.

Thursday, October 21, 2021 / 03:45 PM - 04:15 PM EDT

Leading Techniques for a Future-State Vision That Delivers Business Composability

Philip Allega, VP Analyst, Gartner

Pivoting during uncertain times requires a future-state vision. Only a vision beyond the current fiscal cycle enables composability and resilience. Leading organizations have stitched together new techniques and reinvigorated dormant ones. From backcasting to future cones, funding to federation, business process debt to digital ecosystem value — a compelling case is made for their collective adoption.

Thursday, October 21, 2021 / 03:45 PM - 04:15 PM EDT

Where Next? Signals and Patterns You Can Use

Chris Howard, Distinguished VP Analyst, Gartner

We have arrived at this point together, and are considering our next moves. Which path to take? Who to partner with? What supplies are needed? This session covers the signals you should read to determine your direction (coming from boards of directors and other contexts), and the design patterns you can use to implement the future.

Thursday, October 21, 2021 / 03:45 PM - 04:15 PM EDT

Process Mining for Sustainable Hyperautomation

Marc Kerremans, VP Analyst, Gartner

Process mining plays a fundamental role in creating the visibility and understanding before you automate, and it lays the groundwork for intelligent operational resilience, which helps you alter operations in the face of changing business conditions. Process mining helps CIOs and executive leaders to harness intelligent operational resilience in order to gain a competitive edge.

Thursday, October 21, 2021 / 03:45 PM - 04:15 PM EDT

The New Operating Model for Democratized Digital Delivery

Jaime Capella, Distinguished VP, Research, Gartner

Technology work, once the sole purview of dedicated IT shops, is being democratized. Unfortunately, many leaders are still wedded to legacy structures and traditional ways of working that fail to recognize the extent to which technology work is distributed throughout the enterprise. Join this session to see how real-world companies are adopting new operating principles to foster and orchestrate the democratization of technology work across the enterprise.

Thursday, October 21, 2021 / 03:45 PM - 04:15 PM EDT

Use Digital Sustainability to Future-Proof ESG Strategies

Kristin Moyer, Distinguished VP Analyst, Gartner

Current IT systems will not support ESG activities like aligning with the UN Sustainable Development Goals, smart city and the circular economy. Digital sustainability is a reference architecture that focuses on continuously improving ESG insights, strategies, and performance. CIOs should enable digital sustainability.

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