Don Scheibenreif

Don Scheibenreif

Distinguished VP Analyst
Don Scheibenreif is a Vice President, Distinguished Analyst with Gartner's Customer Experience research group. Mr. Scheibenreif works with customer experience and other IT leaders on how emerging trends and digital business will impact customer experience. He is a founding member of Gartner's research on digital business and digital business transformation and he has served clients in Gartner's Industries Research and Technology Innovation practices.
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Monday, October 19, 2020 / 11:00 AM - 11:45 AM EDT
Gartner Opening Keynote: Seize the Moment to Compose a Resilient Future

Leaders worldwide are guiding their organizations into an uncertain future. But can we do more than just survive change? An adaptive, resilient business—the composable business—promises bold outcomes. CIOs throughout the private and public sectors are combining what their organizations do well with new ideas about technology, learning and ecosystems. Gartner’s 2020 Symposium Keynote covers the strategies that, even in turmoil, create greater advantage.

* Session qualifies for Continuing Profession Education credits from ISACA, ISC2®


Tuesday, October 20, 2020 / 03:30 PM - 04:00 PM EDT
Leading Customer Experience When the Stakes Are High

The global pandemic and related turmoil has forced every organization to think differently about how it uses technology to manage customer relationships and how to stay relevant amid changing customer behaviors. In this session, we will advise CIOs and IT leaders on one key area that will make a difference to your organization.

Thursday, October 22, 2020 / 11:45 AM - 12:15 PM EDT
Ten Machines That Will Become Customers and Generate Business Growth in the 2020s

In the post-COVID 2020's the machine customers will arrive. This session offers examples of the physical and virtual machines that will become paying customers. CIOs must help their companies seize the growth opportunity of the decade before it disrupts their business strategies.

Thursday, October 22, 2020 / 01:15 PM - 01:45 PM EDT
CIOs Make Your Mark on the Customer Experience Initiative

Customer experience is one of the top three mission-critical priorities for most organizations. The CX strategy will not succeed in meeting its goals without technology. In this session, we'll share why CIOs need to mobilize their technology and IT department skills to boost the CX initiative leader, or how they can take the lead themselves.

Hear it first at Gartner IT Symposium/Xpo