From autonomous vehicles, to factory robots to washing machines, billions of machines will have the ability to be your customers. Will you be ready? Don Scheibenreif and Mark Raskino will talk about their upcoming Gartner book on machine customers — what they are, why they are important to your business and what you can do to prepare.

Gartner conducted its first-ever survey of executives to learn what makes best-in-class organizations work. In this presentation, we’ll share insights on executive compensation, organization structure, collaboration and decision making that go into creating a CX capability that will help CIOs and organizations weather the next disruption.

We are all trapped in a world where customer engagement technologies are overshadowing customer empathy, resulting in engineered insincerity. How do you break out of this trap? In this presentation, we will share a fresh new approach to helping CIOs and their organizations build lasting and valuable customer relationships in a disrupted world with the new CX CORE model.