Hung LeHong

Hung LeHong

Distinguished VP Analyst
Hung LeHong is a VP and Gartner Fellow in Gartner Research and a member of the CEO and Digital Business Leaders research group. He focuses on CEOs and other C-level executives to help them anticipate changes to business models and consumer trends caused by digital business. He helps executives understand what's coming in three years and beyond, so they can innovate today to improve their position or effectiveness in the future.
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Monday, October 19, 2020 / 12:00 PM - 12:30 PM EDT
The Everything Customer

The 2020 crisis has only accelerated the need for enterprises to interact digitally with customers. And as markets reopen, a reverse effect will occur: customers will value in-person interactions and great physical spaces. Customers will want everything. Technology has everything to do with delivering to these new needs . Find out how to develop the technology foundation to serve the Everything Customer.

Tuesday, October 20, 2020 / 11:45 AM - 12:15 PM EDT
The Postpandemic Planning Framework: Helping Enterprises Exit the Crisis

The crisis impacts enterprises unequally. Some parts of the enterprise see significant growth only to return to normal, while others see big drops in volume with a slow recovery. This session provides a unifying framework that CIOs can use to plan the highly varying outcomes within their enterprise. It provides your team with a consistent language to describe and plan out expected outcomes.

Wednesday, October 21, 2020 / 10:00 AM - 10:45 AM EDT
Public Sector Session: Digital Business Acceleration — Sustain and Gain Momentum

To successfully navigate the ups and downs of the COVID-19 pandemic, public-sector CIOs must prioritize digital initiatives so organizations can absorb the impacts of lower revenue and emerge stronger when conditions improve. This session will provide the opportunity to ask Gartner experts questions about how to accelerate the delivery of future-ready capabilities to increase agility, resilience and safety.

Thursday, October 22, 2020 / 01:15 PM - 01:45 PM EDT
Growing Revenue in a Postpandemic World

Return to growth will be a priority for almost all enterprises. But will this growth be found by bringing back the prepandemic ways of earning revenue? Will digital commerce be a main channel? This presentation will explore how CIOs must help their enterprise combine both digital and analog revenue to bring back growing ways.

Hear it first at Gartner IT Symposium/Xpo