Kimberly Harris-Ferrante

Kimberly Harris-Ferrante

Distinguished VP Analyst
Kimberly Harris-Ferrante is a Vice President and Distinguished Analyst in Gartner's Global Financial Services Industry Research and Advisory. Ms. Harris-Ferrante is responsible for monitoring the business and technology trends within the global property and casualty and life insurance industries. Her areas of specialization includes the business strategies and technologies to support digital insurance, customer experience management, claims transformation, advanced analytics and artificial intelligence. She helps clients visualize the major industry trends and emerging technologies, including the short- and long-term impact on the insurance industry.
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Wednesday, October 19, 2022 / 02:15 PM - 02:45 PM EDT
Insurance: A View on the Future and Moves to Make Now

As one of the oldest industries in the world, insurance is well -versed in the rapidly changing market forces that make it on hard on leaders to make prudent decisions. Insurance products and insurance technology are also more intertwined than ever before, with all eyes on the CIO to make the appropriate practical and strategic decisions to compete effectively. This session links the future of the insurance industry with the technology pressures facing today's leaders.

Wednesday, October 19, 2022 / 05:15 PM - 05:45 PM EDT
Maverick* Research: How CIOs Can Help Their Organizations Become Digitally Sensitive to Drive a Great CX

Understanding consumer attitudes and beliefs, how emotion fits into transactional and interaction requirements, and how technology adoption is driven by psychological attributes is essential. This presentation will review three concepts: empathy, emotional sensitivity and digital sensitivity, providing recommendations to CIOs on how to address these problems and drive effective CX programs.

Thursday, October 20, 2022 / 10:30 AM - 11:00 AM EDT
Ask the Expert: Personalization Across the Insurance Value Chain

The future of customer engagement in insurance resides in a principle of panoptic personalization where all experiences — from product to channel interactions — are individualized to customer needs. This session explores the data and analytics strategies that are needed for insurance companies to develop their own approach to panoptic personalization.

Join us to hear from Gartner experts and thought leaders.