What's all the hype in Consumer Goods? We'll look at our major themes in the Consumer Goods Hype Cycle, with a focus on 5 key trends that will impact consumers, CG companies, and vendors. Expect to see real-word examples and learn how to kickstart activities when you return home.

Bring your questions to this interactive session where we'll focus on how to implement the right Total Experience strategies for your customers and employees in manufacturing. TX is a top strategic tech trend that focuses on creating a shared superior experience for employees and customers with more intuitive technologies and multiple touch points.

There's actually no such thing as a "manufacturing customer." We see significant differences between B2B, industrial, CG, and auto "customers." This session will show you how to apply Gartner's CX CORE framework, operate a Total Experience strategy, and prepare for a digital twin of a customer. Expect to see real world examples and early indicators as inspiration for your customer strategy.

Digital twins are not just for jet engines anymore. We see a future where a Digital Twin of your customers can be created to help you understand and predict behavior. In this presentation, we will explain this exciting trend and how CIOs can use this concept to enhance their organization’s CX initiative.