A convergence of forces have reset the environment in which tech providers operate and compete, driving a renewed focus on efficient growth. Tech providers must invest in their customer base, evolve their product portfolio, apply innovative technology to their operations, and adopt new go-to-market strategies that yield consistent results. In this keynote presentation, we will assess the changed landscape and explore key actions to efficiently drive customer adoption, retention and growth.

The opportunity to drive market valuations or investment with a “growth at any cost” strategy has closed. Economic uncertainty, changed workforce expectations and shifting buying behavior have altered the landscape so that growth alone no longer defines success – efficient growth is the new requirement. Our earlier keynote presenters will address audience questions for achieving efficient growth.

For the truly customer-centric, attend this workshop to learn how to apply weighting to the various criteria to determine and prioritize the experience delivered through your products. Tailored for your role, this workshop serves product leaders and managers with actionable steps to assess their team's CX capability levels to achieve strategic customer growth and retention goals.