Speaker Bio

Katie Gove

Katie Gove

Sr Director Analyst
Katie Gove is a Senior Director-Analyst in Gartner's Technology and Service Provider Research where she is on the General Managers team. Ms. Gove covers the IT and business services market.

She advises IT service providers on market opportunities, go-to-market and differentiation strategies. Her coverage includes digital and business consulting services, CRM/CX services, location assessment including nearshoring/offshoring, application services, and business process services (BPS). As part of her business process services coverage, she also addresses hyperautomation services.

Some of her Symposium/Summit/webinar presentations include the following:

*CIO Guide to RPA (Robotic Process Automation): From Hype to Reality
*Ask the Expert: Reduce Risks and Costs in AI and RPA Software and SaaS Deals
*What Happens After BUYING Software? You Need to Design, Build and Run IT
*The Increasing Demand for Nearshore IT and Business Services
*Fresh Approaches to Selecting Digital Business Consulting Service Providers
*Contracting for RPA in an Evolving Market
*Workshop: Hack Your Culture to Overcome Hurdles in Communicating About Sourcing
*Can You Explain Your Sourcing Strategy To Your CEO? And Why It Matters
*What's New In Business Process Services?

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Tuesday, July 12, 2022 / 12:45 PM - 01:15 PM EDT
How and Where to Find IT Talent in 2022: Nearshore, Offshore & Onshore Options

There is no un-tapped "next" talent pool. And, there's no single talent pool that can meet all needs. Talent today needs to be sourced from multiple locations. This session will take a deep dive into Gartner research on 44 countries for the most relevant IT services talent, evaluated by labor pool size, STEM education, IP and cybersecurity, costs, and other critical evaluation parameters.

Wednesday, July 13, 2022 / 03:15 PM - 03:45 PM EDT
How IT Service Providers Innovate in Their Customer's Experience Journey

IT Services are experiencing historic growth rates – CAGR of 8.5% for application implementation, 12.3% for digital business process, and 14.7% for consulting. To take advantage of these growth opportunities, service providers must continue to innovate and reimagine service and solution delivery across customer journeys.

Join us to hear from Gartner experts and thought leaders.