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Retail Banking Europe 2019

Retail banks have found themselves in a difficult position due to recent trends, requiring established institutions to rethink their customers’ financial needs or risk becoming obsolete. Disruption from changing expectations, agile challenger banks and constantly evolving regulations have provided unprecedented resources, product options and access to information. Established brands must reprioritize digital investments to capitalize on these changes and better meet consumer expectations — or challengers will continue gaining more traction against incumbents.

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