Gartner Hotline FAQs

What is the Gartner Hotline?

The Gartner Hotline provides a confidential reporting mechanism that helps Gartner identify and resolve matters that violate laws, regulations and policies. The hotline is not intended to replace existing policies or procedures or less formal methods of resolving internal complaints or concerns regarding routine matters. Rather, it is intended to complement the processes and procedures already in place and provide an additional reporting tool to associates and others.
 

What is NAVEX?

NAVEX is a third-party, independent reporting service that operates the Hotline on behalf of Gartner. When you contact this service, you do not have to give your name, and your call is not recorded. You may call at any time 24 hours a day, 365 days a year.
 

What types of matters may I report?

If you in a European Union (EU) country, you can only report to the hotline on the following matters: anti-bribery, auditing and accounting, banking and financial issues. These restrictions exist because there are restrictions in some EU countries on what may be reported, and these laws change frequently. However, if you would like to share concerns related to issues beyond the five issue types above, please contact your manager or HR (if you are a Gartner associate) or the Office of the Ombudsman and we will endeavor to treat any such reports or discussions confidentially, subject to the need to conduct an investigation where appropriate. Please note that callers who report ethics and compliance concerns in good faith will be protected from any form of retaliation.

If you are outside the EU, you can report on a wider range of matters including, but not limited to: discrimination, harassment, retaliation, conflicts of interest, inappropriate behavior, unfair employment practices, substance abuse, threats and physical violence, bribery, insider information, fraud, theft and antitrust matters.

Is the hotline for emergencies?

The Gartner hotline is not intended for emergency use. If you need emergency assistance or believe a crime is in progress, call 911 (or your local equivalent) immediately.
 

What happens when I contact the Gartner Hotline?

A customized web intake form or a professional interview specialist will document your concerns and relay the information to the designated Gartner official for review, possible investigation and follow up. Reports are handled promptly and are treated as confidential and privileged to the extent possible.

After this interaction, you will receive a unique report ID number, a personal identification number (PIN) and a follow-up date (14 days from the date of your report). You may return to the NAVEX system and add more information to help resolve open matters at any time. On the follow-up date, you will be provided with a brief message and may be asked questions submitted by those reviewing your report to help them resolve it.
 

Why should I report a matter?

You have an ethical obligation to report any matter that you become aware of that violates the law, regulations or Gartner policies. If you report a matter in good faith, please know that you will not be retaliated against and will face no retribution.
 

What if I remember something important about the incident after I have filed a report?

You may add information to your report at any time by returning to the online web form or by calling back in and providing your report number and PIN.
 

What if I still have questions about the hotline?

If you have questions or concerns about the Gartner Hotline, contact the Office of the Ombudsman at ombudsman@gartner.com.