Customer service representatives are handling more complex customer journeys than ever before, yet only 34% of leaders feel their desktop unification investments are effective​.

To reduce the complexity of the customer journeys, customer service and support leaders responsible for operations should invest in creating connected reps in order to support their teams in a more scalable way.

Download the guide to learn how to:

  • Implement information principles that provide the rep with context around the customer’s issue and account
  • Incorporate design elements that make it easy for reps to consume and use information
  • Create dynamic guided workflows to present just-in-time recommendations