A competitive talent market, customer interaction preference shifts, and the increased impact of service in driving loyalty have shifted what actions service leaders must take to deliver value to customers in 2023.

Download the Head of Customer Service Leadership Vision annual report to answer three questions that are key to delivering value to customers required to succeed in 2023: 

  1. What can you do to improve self-service to create capacity for delivering value to customers? 
  2. How can you enable your staff to deliver value to customers in assisted channels? 
  3. What is the best way to demonstrate the value, not just the cost, of service to internal stakeholders?