New heads of customer service and support face an overwhelming number of tasks during their first few months. They struggle not because they lack the skills, but because they take on too much too quickly in a rush to prove themselves.

This guide is a set of critical reminders and a checklist for everything you need to accomplish in the first few months. It is divided into six key phases: prepare, assess, plan, act and measure. Each phase contains actionable guidance, valuable advice from your peers, and resources to help you make the most of your first 100 days in your new role and accelerate your track to success.