Customer service is a hotbed for new technology and innovation. But today’s many
innovations — across channels, voice-of-the-customer tools, infrastructure technology and workforce engagement — threaten to overwhelm even the most progressive service leaders.
To help navigate the increasingly complex landscape, we have worked with service leaders around the globe to provide an objective map of the adoption trends, impacts and the future importance of 45 established and emerging service and support innovations and technologies.
Watch this webinar replay to learn:
- How your current approach to customer service technology compares versus global trends
- How to improve the competitive positioning of your technology and innovation strategy
- How other customer service functions are investing for the future