Gartner Research

Industrial Manufacturing Industry Benchmarking

Focus on supply chain improvement opportunities

Analyst(s): Michael Burkett and Debashis Tarafdar

Gartner's benchmarking data highlights the challenge industrial manufacturers face when aligning demand and supply across complex supply chains. One of the key measures of supply chain performance is customer service, where industrial manufacturers we measured show they have room to improve. Our benchmark data finds that more than half of the industrial manufacturers measured deliver less than 91% of orders on-time-in-full (OTIF). The performance is similar across manufacturing style, with slightly better median OTIF delivery performance for make-to-order versus make-to-stock

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