Gartner Research

Create a Service Mindset Within Your Supply Chain

Making customer service a business priority

Expert: Beth Coppinger

At leading enterprises, a relentless focus on the customer and delivery of satisfying customer experiences is generating remarkable customer loyalty, revenue growth and increased valuations. Deriving these benefits requires a customer-centric, outside-in approach throughout the enterprise that focuses on a customer experience value chain. Gartner’s annual CEO and Senior Executive Survey examines the current major business concerns and priorities of large company CEOs and other C-level business executives.

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Create a customer service mindset to improve service and enhance the customer experience.

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