Gartner Research

Implement an Effective Supplier Relationship Management Program

Follow Gartner’s 4-Step Framework

Expert: Miguel Cossio

Organizations recognize the need to leverage supplier capabilities to drive competitive advantage. To achieve this, supply chain leaders responsible for sourcing and procurement are often tasked to implement a supplier relationship management (SRM) initiative that often fails due to poor program design and lack of engagement from key internal and external stakeholders. Gartner’s SRM research focuses on SRM as a process to identify, engage and develop strategic suppliers to evolve from a cost-focused relationship to a mutually beneficial partnership.

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