Gartner Research

The CIO’s Journey to Artificial Intelligence: Learn Then Leap

Digital business is accelerating interest in AI at a pace that has left many CIOs hurrying to build a strategy appropriate for their enterprise — are you ready?

Analysts: Janelle Hill, Bern Elliot, Jamie Popkin

To build and expand a digital business through the use of artificial intelligence (AI), CIOs must:

  • Educate the CEO and board about recent developments in AI
  • Foster small experiments in different business areas with particular AI technologies and solutions for pure learning purposes, not ROI
  • Identify AI knowledge and talent gaps in order to develop a training and hiring plan to build AI capability
  • Create a small center of expertise in AI technologies to experiment, learn, apply and continuously update findings on the limitations of current AI technologies

The most frequent inquiries we receive from CIOs on the topic of artificial intelligence deal with understanding the use cases by industry and the potential investment level required. This research provides answers to those questions and more.

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