Gartner Research

Sustain and Improve S&OP Post-Transformation

Key Building Blocks

Expert(s): Peter Schram and Michael Youssef

After the initiation, planning and execution phases, the sales and operations planning (S&OP) transformation is almost ready. The process is running, the organization is changed, tools are deployed, behavior is changed and key performance indicators (KPIs) have been improved. Hopefully, everyone is happy with the business results the S&OP transformation has delivered. The next challenge is how to make sure that S&OP remains at the right level of quality, enthusiasm and engagement, and even improves to create ongoing business benefits.

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