Gartner’s Maturity Model for customer fulfillment provides a benchmark of maturity against a common standard. The assessment provides a tool for organizations to measure their customer fulfillment capabilities. It can also be used as a baseline to track process improvements throughout the journey to higher levels of maturity. The assessment tool and the assessment process are designed so that you will be able to provide a view of the current state of your customer fulfillment maturity and identify critical capability gaps. 

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