Gartner Research

The Gartner Customer Experience Maturity Model

Elevate supply chain initiatives to operational reality

Analyst(s): Beth Coppinger, Ed Thompson, Augie Ray and Lisa Callinan

Many leading supply chains are using digital connections with customers and consumers to better understand their use of products, predict future demand and more quickly respond to issues, even before they appear. The Gartner CX maturity model is one of the key tools supply chain leaders can use initially to measure the health and direction of the organization’s supply chain CX initiatives and subsequently to manage them on an ongoing basis. The CX maturity model consists of five levels of maturity.

Complete the form to get your free copy.

Download the research

Leverage the Gartner maturity model to improve your customer fulfillment and experience.

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

    Optional Optional
  • Step 3 of 3

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.