This research highlights the emergence of agile and self-forming teams in supply chain organizations. Responsiveness and adaptability are the most critical elements of the agile supply chain, which is where investment in people comes in. While leaders cite “people” as being a top priority, Gartner research suggests companies tend to overinvest in technology to solve agility challenges. Those leading the way tend to invest both in people and technology. In doing so, they avoid a major agility stumbling block — hierarchy and its focus on process execution.

Higher-maturity organizations use more sophisticated varieties of teams. They have more engaged employees and a better ability to develop new approaches. As a result, they innovate more quickly as their talent is both skilled and engaged.

Fill out the form to download the research.