Digital business creates new demand for application services to support new business models, new technologies and continuous improvement. As this new demand becomes increasingly mainstream, it can no longer be treated as a special case, as it impacts the whole application function.
This research provides insight and best practices on the most important concepts for application organizations, including:
- How budgets and control are shifting from IT to business units
- User experience being a challenge for many application organizations
- Culture changes being the hardest — but also the most critical — part of digital transformation
- Embracing new technologies, but not ignoring what you currently have
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