Sudden economic, geopolitical, environmental, social and competitive twists and turns can leave some organizations floundering while some take the opportunity to accelerate into a leading position. Customer fulfilment leaders must start pushing their teams now to make sure they are prepared, know how to implement plans, make course corrections and are ready to accelerate out of each turn. Focus on these three vital areas:
- Strategy — Gain insight and respond to customers’ shifting needs
- Cost — Deploy cost-to-serve and zero-touch orders to optimize costs
- Talent — Create your workforce of the future and drive a cutomer-centric culture
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