Coronavirus is forcing chief supply chain officers (CSCOs) to make decisions with high levels of uncertainty; however, many will struggle to do so quickly given the complexity of the environment. CSCOs must develop a strategic response to mitigate disruption by placing constraints on decision-making inputs. Decision constraints purposefully prompt decision makers to respond faster, more accurately and with greater efficiency. This approach involves placing limits on the number of people involved, time spent on making the decision and the volume of information shared. When considering constraints-based solutions, it’s crucial organizations ensure decision makers feel comfortable with the imposed constraints by developing a transparent decision-making process.

This research outlines how CSCOs can use decision-making constraints to better respond to the impact from coronavirus.

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