Gartner Research

Quality Management, Strategy and Leadership Primer for 2019

Develop a robust quality system

Experts: Bryan Klein and Sam New

Traditionally, quality management was seen as the responsibility of the quality function. The focus was on using inspection, process improvement, and the quality management system (QMS) to reduce errors and eliminate risks primarily during manufacturing. However, internal and external changes are forcing companies to rethink the way they manage quality. Gartner’s research helps improve the design and execution of quality strategy and management to deliver business value.

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