Analyst(s): Richard Natale, Juergen Weiss
Analyst(s): Richard Natale, Juergen Weiss
The 2021 Gartner CIO Survey found that 68% of insurance respondents expect an increase in funding for digital innovation in 2021. This comes at an inflection point at which insurance industry competition is fierce as insurance companies reset their strategies for a postpandemic economic recovery.
Never has it been more critical to ensure that IT spending is targeted for optimal business value and that measurement of business objectives and outcomes is inextricably linked to technology ones. In this research, we provide both a framework and example metrics for increasing the value of IT investments and creating KPIs for insurance CIOs.
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