Gartner Research

Digital-Outcome-Driven Metrics for Insurance

Establish a framework for linking business and technology outcomes

Analyst(s): Richard Natale, Juergen Weiss

The 2021 Gartner CIO Survey found that 68% of insurance respondents expect an increase in funding for digital innovation in 2021. This comes at an inflection point at which insurance industry competition is fierce as insurance companies reset their strategies for a postpandemic economic recovery.

Never has it been more critical to ensure that IT spending is targeted for optimal business value and that measurement of business objectives and outcomes is inextricably linked to technology ones. In this research, we provide both a framework and example metrics for increasing the value of IT investments and creating KPIs for insurance CIOs.

Complete the form to get your free copy.

Download Research

By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Contact Information

All fields are required.

  • Step 2 of 3

    By clicking the "Continue" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

    Company Information

    All fields are required.

    Type company and location
    Optional Optional
  • Step 3 of 3

    By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.