Gartner Research

Defining Business and SOA Services

Published: 02 June 2009

ID: G00168131

Analyst(s): Mike Blechar, Daniel Sholler


The term "service" can have multiple meanings, depending on its context. Here, Gartner defines the term in the context of business process management and service-oriented architecture.

Table Of Contents
  • What are the official definitions of service and business service?
  • How are business services used in the context of business process management?
    • Business Processes
    • Business Service
  • What are SOA services and how do they relate to business services?
    • The 20,000-Foot View
    • A More-Detailed View of Services in an SOA
  • What guidelines should I follow to avoid confusion when using business services?
  • The Bottom Line

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