Gartner Research

How to Balance Outsourcing Excellence, Innovation and Cost

Published: 10 June 2009

ID: G00168249

Analyst(s): Helen Huntley


CIOs and IT managers are often overwhelmed with multiple pressures, escalated issues and cost pressures due to the recession. When CIOs take a strategic approach to balancing outsourcing, innovation and cost, IT services can run smoothly and deliver business outcomes cost-effectively.

Table Of Contents
  • Overview
  • 1. Determine What You Have and What You Need.
    • Recommendations
  • 2. Understand Your Sourcing Barriers.
    • Recommendations
  • 3. Apply Vendor Management Principles.
    • Recommendations
  • 4. Continuously Improve Your Vendor Contracts.
    • Recommendations
  • 5. Diligently Manage Your IT Assets.
    • Recommendation
  • 6. Optimize Your Application Portfolio.
    • Recommendations
  • 7. Govern Your Architecture and Improve Processes.
    • Recommendations
  • 8. Integrate Silos and Control Demand.
    • Recommendations
  • 9. Understand the Risks of Chasing Inexpensive Rates.
    • Recommendations
  • 10. Build Your Business Case for Innovation.
    • Recommendations
  • 11. Develop Multisourcing Competencies.
    • Recommendations
  • 12. Apply the Cost/Complexity Matrix.
    • Recommendations
  • Tactical Guidelines

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