Gartner Research

Four Critical Management Disciplines of BPM

Published: 19 June 2009

ID: G00168192

Analyst(s): Bill Rosser


Business process management is growing in popularity because it offers major business performance improvement advantages. Yet to deliver maximum value, BPM demands a few particular management disciplines, as well as well established ones. We identify and prioritize these competencies.

Table Of Contents
  • Overview
  • Context
  • BPM — Initiation
  • BPM Disciplines
  • Critical Discipline: Business Process Modeling
  • Critical Discipline: Measurement of Business Process Outcomes
  • Critical Discipline: Analysis of Process Performance
  • Critical Discipline: Change Management
  • Other Important Management Disciplines for BPM
  • Conclusion

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