Gartner Research

Sourcing Strategy: Deciding Between Outsourcing or Insourcing Business Process Shared Services

Published: 01 July 2009

ID: G00168681

Analyst(s): Cathy Tornbohm


Enterprises have a variety of sourcing choices for the execution of shared services, including outsourcing, insourcing or some hybrid. Here we provide the criteria and considerations for weighing the pros and cons between outsourcing or insourcing business process shared services.

Table Of Contents
  • Overview
  • Pros and Cons of Insourced Business Process SSCs and BPO SSCs
    • Pros of Insourced Business Process SSCs
    • Cons of Insourced Business Process SSCs
    • Pros of BPO SSCs
    • Cons of BPO SSCs
  • Criteria to Decide Which Is Right for Your Organization: Internal SSC or BPO
  • Conclusion

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