Gartner Research

Defining Metrics for the CMDB

Published: 17 July 2009

ID: G00169161

Analyst(s): Patricia Adams , Ronni Rosenstein

Summary

Assessing the success of a CMDB implementation requires defining a baseline of the environment. Once the baseline is in place, companies can develop metrics that illustrate changes over time, and can be used to chart a course for continuous improvement that supports the business goals.

Table Of Contents
  • Overview
  • Configuration Management Metrics for the CMDB (Visibility)
  • CMDB Stakeholder Metrics
  • Asset Management Metrics for the CMDB
  • BSM Metrics for the CMDB
  • Compliance Metrics for the CMDB
  • DR Metrics for the CMDB

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