Gartner Research

Gartner Polls and Surveys Show an Increase in Software License Audits

Published: 31 July 2009

ID: G00169933

Analyst(s): Alexa Bona, Jane B. Disbrow


Gartner has been polling clients and conference attendees regarding software audits. In the past year, we have seen a significant increase in the numbers experiencing audits. We advise clients on how to reduce the risk of audits and minimize the pain if audits occur.

Table Of Contents
  • Overview
  • Survey Results
  • How to Best Prepare for Audits
  • Managing Audit Failure: What if the Worst Happens?
    • What happens when the audit results are presented?
    • What happens if there's a conflict between the customer and the vendor concerning audit results, and how licenses should be counted?
    • If the company is out of compliance, then how are the fees due calculated?
    • What if an organization is overlicensed?
  • Lessons Learned — Longer-Term Strategies to Minimize the Pain of an Audit
    • Ongoing Software Asset Management Initiatives Are Key
    • Negotiate Audit Protections in Contracts in Advance to Minimize Your Exposure
  • Tactical Guidelines

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