Gartner Research

Assess Your Offshore Readiness: Use Gartner's Offshore Sourcing Maturity Model

Published: 03 August 2009

ID: G00169454

Analyst(s): Ian Marriott, Allie Young


Many organizations are already engaged in the use of offshore service delivery, while some are just beginning. This maturity model approach will allow you to determine whether you are "offshore ready," as well as the value you can expect to achieve at your maturity level.

Table Of Contents
  • Overview
  • Introduction
  • Levels of Maturity
    • Level 0: Nonexistent
    • Level 1: Initial
    • Level 2: Developing
    • Level 3: Defined
    • Level 4: Managed
    • Level 5: Optimizing
  • Conclusions

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