Gartner Research

The Current State of IT Infrastructure and Operations Maturity: Immature!

Published: 05 August 2009

ID: G00167728

Analyst(s): Donna Scott , Jay E. Pultz


Gartner has analyzed IT infrastructure and operations maturity based on nearly 500 client self-assessments. The baseline average I&O maturity is 2.25 on a point scale of 0 through 5. Clearly, there is an urgent need to significantly improve the current state of I&O in most enterprises.

Table Of Contents
  • Overview
  • Introduction
    • I&O Levels of Maturity Defined
    • The IOMM Self-Assessment Process
  • Result Analysis: Overall I&O Maturity
  • Result Analysis: I&O Dimension Maturity
  • Result Analysis: I&O Dimension Attribute Maturity
    • People Management Dimension Analysis by Attribute
    • Process Management Dimension Analysis by Attribute
    • Technology Management Dimension Analysis by Attribute
    • Business Management Dimension Analysis by Attribute
    • Summary of Recommendations for I&O Maturity Improvement
  • Bottom Line

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