Gartner Research

RBA 2.0: The Evolution of IT Operations Process Automation

Published: 14 August 2009

ID: G00169911

Analyst(s): David Paul Williams

Summary

Run book automation tools play key roles in crucial IT initiatives. Understanding the evolving capabilities of these tools is critical to choosing the right tool to automate your important IT operations management processes.

Table Of Contents
  • Overview
  • Stage 1
  • Stage 2
  • Stage 3
  • Conclusions

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