Gartner Research

Automation: A Taxonomy

Published: 14 August 2009

ID: G00153673

Analyst(s): Donna Scott , Will Cappelli


There is significant hype surrounding the term "automation" and its promises for staff efficiency gain, cost reduction and agility benefits. With nearly every vendor touting automation as a cure-all, we help you decipher and cut through their claims.

Table Of Contents
  • Overview
  • Introduction
  • Types of Automation
    • Passive/Analytical Automation (Viewer and/or Analyzer)
    • Process-Based Automation
    • Active Automation
    • RBA: A Special Case of Automation
  • Bottom Line

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