Gartner Research

Understand the Three Generations of Outsourcing to Improve Deal Outcomes

Published: 17 August 2009

ID: G00169929

Analyst(s): Linda Cohen, Jim Longwood


In the past 20 years of IT outsourcing, we've seen clients evolve from first- to second- to third-generation strategies and deals, with each evolution bringing new lessons, new challenges and improved best practices. So, how does each generation affect best-practice deal behaviors?

Table Of Contents
  • Overview
  • How Is Each Generation of Outsourcing Deals Characterized?
    • First Generation
    • Second Generation
    • Third Generation
  • What Are Some of the Key Lessons for Each Generation?
    • First Generation
    • Second Generation
    • Third Generation
  • Conclusion

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