Gartner Research

Magic Quadrant for Managed Print Services Worldwide

Published: 21 August 2009

ID: G00169984

Analyst(s): Yulan Li , Ken Weilerstein , Cecile Drew

Summary

Managed print services are a cost-effective alternative to the traditional purchase and leasing arrangements under which organizations acquire their office printers and multifunctional devices. Buyers must understand who sells MPS and how the services compare with one another.

Table Of Contents
  • Market Overview
    • History/Market Development
    • Global Economic Slowdown Is Forcing Print/Copy Providers to Embrace Alternative Delivery Methods, Such as MPS
    • Focus on Cost Savings and Quicker Return on Investment
    • Varied and Diluted Approaches
    • The True Value Proposition
    • Changing Buyer Roles
    • Longer Sales Cycles
  • Market Definition/Description
    • Who Uses MPS?
    • What Other Services Might Be Included in MPS?
    • How Do Customers Pay for MPS?
  • Inclusion and Exclusion Criteria
    • Inclusion Criteria
    • Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Canon
    • HP
    • Lexmark
    • Pitney Bowes
    • Ricoh
    • Toshiba
    • Xerox
  • Ability to Execute
  • Completeness of Vision

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.