Gartner Research

Bank Branch of the Future: Which Deployment Model Should You Use

Published: 08 September 2009

ID: G00170376

Analyst(s): Alistair Newton, David Furlonger


This research outlines the changes banks are undertaking in their branch networks, not simply the redesign of branch footprints, but also the repositioning of the branch as an integrated strategic asset in the search for new customers.

Table Of Contents
  • Overview
  • Branch Redesign — Different Approaches and Models
    • Integrated DNA
    • R&D
    • Self-Service and Customer Flow
  • Redesign Needs More Than Just Technology
  • Critical Success Factors in Redesign
  • Which Model Should You Use?

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