Gartner Research

How to Choose a Business Application Competence Center Model That Fits

Published: 16 September 2009

ID: G00170971

Analyst(s): Pat Phelan


Business applications whose functional scope spans the enterprise require enterprise-level support. Four models offer varying degrees of support, depending on the support organization's scope of influence.

Table Of Contents
  • Overview
  • Step 1. Identify the Key Objectives for Business Application Support
  • Step 2. Identify the Scope of Support
  • Step 3. Define the User Community
  • Step 4. Factor in Organizational Constraints

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