Gartner Research

How to Assess Country Options for Offshore Outsourcing and Captive Centers

Published: 17 September 2009

ID: G00170845

Analyst(s): Ian Marriott


Gartner uses many criteria to assess the suitability of countries for offshore IT service work. Sourcing managers can apply these criteria to determine which countries are the most suitable offshore locations for their organizations.

Table Of Contents
  • Overview
  • Language
    • Your Business Language in Education
    • Your Business Language in the Community
    • Your Business Language in the Workplace
  • Government Support
    • Support for IT
    • Support for an Industry Body
    • Support for Foreign Investment
  • Labor Pool
    • The Size of the Labor Pool
    • Quality of Labor
    • Demand for Labor
    • Flexibility of Labor
  • Infrastructure
    • Business Disruption
    • Infrastructure Cost and Quality
  • Education System
    • Graduates
    • Tertiary Education
    • The Approach to Education and IT
  • Cost
    • Labor Costs
    • Infrastructure and Property Costs
    • Other Costs
  • Political and Economic Stability
    • Geopolitical Risks
    • Stability and Corruption
    • Economic Policy
  • Cultural Compatibility
    • Cultural History
    • Time and Distance
    • Multiculturalism
  • Global and Legal Maturity
    • The Legal System
    • Business and Accounting Systems
    • The Maturity of the IT Industry
    • Globalization
    • Ethics
  • Data and Intellectual Property Security and Privacy
    • Legislation
    • Enforcement
    • Security Risks

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